Lynda S.
Google
2026 - I am writing to share feedback regarding my recent experience at Orly Airport on Monday 23 February, when I was travelling to London with a child.
Firstly, I would like to say that I value travelling through France and I appreciate the work airport staff do. However, on this occasion, I felt the management of passenger flow could have been more effective due to the high volume of travellers.
At the baggage security area, although there appeared to be around 10 luggage screening stations, most of them were closed. Passengers were directed to a single open belt at the end, which created a significantly longer queue and unnecessary pressure on that lane. With families and children waiting, this felt poorly distributed and could perhaps have been managed more efficiently.
The most stressful part was at immigration control. There were hundreds of passengers gathered together with very limited direction. The automated passport gates were moving quickly but are only available to travellers over 18. As I was travelling with a minor, I was unable to use them.
When I explained that it was last call for my flight, I was told to join the standard queue, which was extremely long. At that moment, I felt distressed and unsupported. Eventually, after showing my French passport to another staff member, I was directed to the French citizens’ line, which had significantly fewer people.
While waiting, a tall black gentleman from your team came out and called for passengers travelling to London.**** His intervention was decisive.**** We were able to move forward quickly and were seen by an immigration officer within minutes. I was genuinely relieved and very emotional at that point, as we had been travelling since the day before.
I would like to sincerely thank that staff member for his awareness and initiative. Without his action, many passengers would likely have missed their flights.
My intention in writing is not to criticise individuals, but to suggest that clearer communication, better queue distribution, and more flexibility for families travelling with minors could significantly reduce stress in high-traffic periods.
Thank you for your hard work and for taking this feedback into consideration. I hope future journeys through Orly will continue to improve and remain smooth for all travellers.
2025 From the moment I arrived at Orly Airport, I felt truly welcomed.
I was initially a little anxious about returning a rental car, but the signage was clear and well-indicated, making it easy to find the correct parking area. At several points along the way, I was greeted warmly, which made the process smooth and stress-free. I knew exactly where to park and was able to unload my heavy luggage with ease.
I was also struck by how immaculate the airport was: clean, beautifully designed, with elegant boutiques throughout.
One particular highlight was the discovery of the post office within the terminal. After 12 days traveling in France, I still had postcards I wanted to write. When I asked a member of the Traveler Customer Service team where I could post them, they kindly directed me downstairs to the arrivals level. To my delight, I found not only a post office but also a comfortable space where I could sit with my family and write detailed messages. This small but thoughtful service turned out to be a five-star experience.
Out of curiosity, I asked how Orly compares to other airports in France, because honestly, Orly wasn’t initially on my radar—I had simply booked a flight that suited my schedule. But after this experience, I realized how exceptional the welcome here truly is.
The many beautiful signs—“Paris loves you,” “Paris welcomes you,” “Paris will never forget you”—perfectly capture the spirit of Orly Airport. For me, this is the true definition of a welcoming airport.
Continue well and celebrate the eco system you create working in harmony
