Mariana Belini
Google
I strongly advise against staying at this. One of the worst hotels I’ve ever stayed in. Its facilities are great, but stay it self was ridiculous. We were there for one night and could not sleep. They forget to mention that the hotel is in front of a church that rings it’s bell every 15 minutes. The room has a automatic tilt window that in our room was left open, and is hidden by the curtains. We thought that the sound isolation was bad, and did not expect to have bels during the night. We found this window open at the middle of the night. Next morning complained with the front desk and their reaction was to say: you should have asked the front desk. Next time (that there won’t be one) you should ask for a room on the park side, those are cheaper because are street side (120€ is too cheap to allow you to sleep). Wee booked a double room, they gave us two tween beds and also said we should ask for double bed next time during reservation. The breakfast included is so bad. The coffee is simply soluble coffee, even though they have a great espresso machine at the place, but to have a decent coffee at the breakfast you need to pay for it. The extra pillows left at the bedroom had no pillowcases, how are we supposed to use them?!?!
Not to mention they had a problem with booking and instead of solving their problem themselves, they made us pay a second time with the hope of booking giving us the money back, that is still to be seen in the future.