Casey W.
Yelp
From reviews on Tripadvisor it sounds like they have a bit of a scam cheating tourists.
There are many nice beer gardens in Munich, please choose another!
We ordered off the english menu and made sure to point as we ordered to be clear.
The abhorrent service came when we received the bill. It seemed high so we asked to see the paper copy (PLEASE CHECK YOUR BILL, they don't automatically bring you a copy, just a total due which is a bit dodgy!). We had been charged for water when we had asked for tap water, though admittedly it was carbonated when it arrived which made us think we might be charged for it but we didn't think to send it back. The reason for this review was the side salad was coming up as 8 euros. When we asked to see the menu to confirm the price of the side salad we realized they had given us the mixed salad which was immediately above it on the menu. We explained to Florence, our waitress, that we had ordered the side salad and not the mixed salad, she admitted that she had made a mistake but refused to change the bill to correct this. She explained that because we had eaten the mixed salad and not said anything that we had to pay for it. To be clear, this was a nondescript medium sized salad containing lettuce, a few slices of tomato and cucumber and some shredded carrot, hardly an 8 euro mixed salad so we assumed it was the side salad we had ordered that had been brought to our table. When I pushed a little harder for the bill to be changed Florence went to ask the chef about correcting our bill and when she returned we were told that he had refused. At this point I was not having it anymore and asked Florence to bring the manager. When Joachim, the chef/manager came to our table he was adamant that because we had eaten the incorrect salad that we must pay for it. I explained clearly that it was our first time to the restaurant and that we had no way of telling that the salad was not the side salad I had ordered. I referred to the menu where the side salad was listed next to the mixed salad with neither containing any description. He still would not change the bill. I then asked, semi jokingly "what will happen if we only pay for what we ordered, what are you going to do, call the police?" and he replied that he would! So we called his bluff because we were in the right. He then spoke to Florence in German and the next thing he said was what that the bill would be corrected. By this point I was shaking with anger and frustration. We paid the bill quickly and walked out feeling shamed for asking for what was correct and right. This experience left what would have been a nice family meal totally ruined.
*still ended up paying for the 4 euro water we hadn't ordered because the fight just wasn't worth it.