Laura Zhai
Google
I have stayed here almost every time I come to Beijing since its opening. Over the years the hotel has gotten older but so did its service and up keep.
During my most recent stay of four nights I have had a few observations which I would like to point out:
1. The first room I got reeked of cigarettes to a point I felt nauseous. I contacted the front desk and they were nice to switch me to a lower floor (from high floor room I paid for to a larger room on the lowest 37th floor). The layout in the larger room was pretty bad, where the sink was secluded, and the shower was facing the closet. The windows were small, albeit with more sides and therefore more views of the street. The room was not kept well, there were broken solar panels in the corner of the bathroom. I didn’t ask to move again simply because I didn’t want to keep on switching rooms
2. The hallway would smell like smoke every morning I left for meetings and every day when I got back from meetings. For a nonsmoking hotel, this has not been handled well.
3. The aircon was weak to nonexistent. Lobby was a pleasant temperature and Beijing has been scorching hot. My hotel room displayed a constant temperature of 28 throughout the day and night, no matter how low I turned the control panel by the bed. As the hotel is fitted with down duvet and lined with down lining, I would wake up in sweats constantly at night.
4. I ordered room service twice during my stay. Once I ordered a club sandwich, after calling guest service asking where the food is after 40 min, the food was finally delivered. The sandwich was cut into 4 pieces, one of them had the bottom slice of bread missing completely, and the others were loosely put together by picks. Not sure what went on there.
5. Last but not the least, I noticed the coffee cups if not all cups in my room were never replaced during my entire stay. Which means either they wash it with water in my room and wipe it with whatever they had at their disposal, or simply just wiped the cups and put them back. None of which is acceptable for a Park Hyatt. I know the cups were never replaced because there was one coffee cup with a very distinct crack in the middle and I deliberately used it for coffee every day. I would then wash my cups again and wiped them down with alcohol wipes every day.
There are observations here and there but those were the main issues I had with the hotel. Such a pity to see this as I loved the hotel for many years. But there are plenty of other great choices in the area which are newer if travelling, so will try those next time.
