Steph C.
Yelp
We spent three nights at Park Hyatt Kyoto last month, on the tail end of our 10-year anniversary trip to Japan. My mom is a Hyatt Globalist, and she booked our room for us with points about nine months in advance, conferring us guest of honor status. The hotel was magnificent, well located and beautiful with a very high level of service. Kyoto had miserable weather while we were in town, the kind of muggy heat that calls for frequent showers and maybe even afternoon siestas, and it was nice to have a luxurious hotel to go back to whenever we needed to relax.
The Park Hyatt is relatively new, opened in 2019, just a year before the pandemic. It must have taken a long time and a lot of negotiations to build in a city like Kyoto, which is, in a way, a giant historical monument. The hotel is in a pretty central part of town, dense with national treasures. It's just down the hill from Kiyomizu-dera, and it spills right out onto the storied cobblestone streets leading up to the temple. The Yasaka Pagoda, Yasaka-jinja, Gion, and Pontocho are all within walking distance.
The hotel isn't huge by Hyatt standards, but it's plenty big, and it took over land that encompassed several dilapidated but very old buildings. They apparently moved the building belonging to Kyoyamato, a traditional restaurant established in 1788 that had fallen into disrepair, and had to rehome the various pond frogs on the property during the renovation. This all sounds terribly expensive, and I'm sure the hotel lost all kinds of money for a while. No need to waste tears on Hyatt, though, and the place does seems to be thriving now.
It's a beautiful property, perfectly embedded in the Kyoto landscape, while also being nicer and more modern than any other building you're likely to see in town. The aesthetic is a smart blend of old and new, with traditional architecture and landscaping and traditionally inflected contemporary art, furniture, and finishings. Think sliding doors that whoosh smoothly open like the fusuma that lead into tatami-floored rooms. There's a lot of blond wood sanded to a silky sheen.
All the public spaces were lovely, and we had to walk through quite a stretch of them to get from the hotel entrance to our room. The lobby was pleasant, and we spent some time there both during check-in and a visit to the lobby bar/restaurant, called The Living Room. We didn't take advantage of all the on-site dining, but Kyoto Bistro was an excellent place for breakfast, and Kohaku, which we visited every day of our trip, was an amazing hotel bar, with stunning views and exceptional cocktails. The fitness center was pretty meager, but I guess we weren't there to work out.
We got a king bed garden terrace room. It was comfortable and attractive, with a good bed and bathroom and a decent amount of lounging space. The terrace would have been more useable in better weather, but was, in any case, easy on the eyes. The Park Hyatt was less liberal with the treats than the Tokyo Andaz, where we'd spent our last week, but we were welcomed by a juicy bunch of grapes. Housekeeping was reliable and thorough. My one complaint on that front is that they were stingy with the bath products. Just don't stock Le Labo if you're so worried guests will take some to go. We would rather have had a cheaper brand that we didn't have to ration in shower-every-time-you-go-out weather.
Service was formal and generally great. We got to sit down with sake while we checked in, and Ivan did a stellar job taking us through the process and familiarizing us with the hotel. I was also impressed with the valets and the staff at the bars and restaurants. The concierge was superb but clearly overworked. It was extremely hard to talk to her in person. Every time we wanted to, she was away from the desk, helping another guest on the phone. Once, I left a message, got a call from her as soon as I got to my room, then asked her to wait two minutes while I went back to the desk because I preferred to talk in person. By the time I ran back to the desk, she was already on the phone with someone else. When she wasn't too busy to see us, though, she was composing long, detailed, incredibly helpful emails. She picked two of the three restaurants we went to for dinner, and made one of the reservations on our behalf.
We had a wonderful stay at the Park Hyatt. It's a truly impressive place, the one to book if you're looking for a sumptuous hotel in Kyoto.