Asian A.
Yelp
If I had the choice I'd retire and permanently reside at the PARK HYATT MILAN. Yes, the spa, gym, room and foodie worthy restaurant amenities are exceedingly as Goldilocks would say beyond just right, however it's truly the staff that will absolutely melt your heart!
My very first impressive experience started when I had realized that I had forgotten to pack my deodorant, so I went down to the Front Desk, and was greeted by Lacri B. who instantly not only resolved the initial issue, but also helped with delivery from a local pharmacy with basic American medications that are very difficult to secure in a foreign country, such as Italy, as certain medications are regulated, and also very limited. Within that short interaction, I knew Lacri not only listened, but was almost like a secret detective, and extracted all the small things that I found joy on their property. Before I knew it, with that little interaction, she had told the turn down room service to place an extra plate filled with the gourmet dark chocolates from a local Chocolatier, of the particular flavors, that I truly savored. Throughout my entire stay, I was suspecting that perhaps The Park Hyatt Milan possessed psychic abilities, as they instinctively addressed prematurely, many abrupt and unexpected needs that were all met without me asking. They magically resolve complicated matters with so much ease and appearing as it was entirely effortless like they were going to do it before anyways. There was even an incident where all the porters for the fast train to the water taxis, were completely booked out, and miraculously Lacri was able to secure one out of nowhere when we needed it the most. The staff there by far pays attention to every fine detail, as that completely blows my mind as I have stayed in many five star/five diamond resorts. Literally the Park Hyatt Milan made me feel like we were the only people staying at the Hotel, even though it was clearly obvious that they were fully committed. There are no words to describe how grateful I am to have met all the staff, and how I truly appreciate every single one of them to have customized a very meaningful and memorable first time vacation in Italy. Upon my very sad departure day from the Hyatt as everything they seamlessly arranged was prior to schedule, they sent me home with a gift bag of a very personalized selection from that specific local chocolatier!
UPDATE: In the new year of 2025 was planning a trip to the Maldives, and although it wasn't really in our plans, I decided to make a special stop back to the Park Hyatt Milan, so I could visit my new friends there that I personally consider as my handpicked family!