Park Hyatt Ningbo

Park Hyatt Ningbo has crafted traditional Chinese garden style characteristics, calm, convenient and also modern. But what made our stay a truly unforgettable experience was the team. I'd like to highlight some of the team members:||Miss May, the Front Desk Manager contacted us proactively and offered a quite detailed resort guidance. Upon our arrival, she welcomed us and offered a instructive tour at the resort. Thanks to her thoughtful preparations our stay was so nice that we decided to go back again in the near future.||Miss Kiki from the Seafood House restaurant was so helpful and patient. Her profissionalism and kindness made our dinner experience outstanded and comfortable! I recommend you try the Seafood House and once you go, make sure to ask Kiki for good suggestions!

Our stay at the Ningbo Park Hyatt has been very enjoyable. The receptionist Ms. Rose was exceptionally friendly and professional. We were warmly welcomed and received all necessary guidance upon arrival. The room was spacious and the view was incredibly awesome. Definitely will revisit.

A wonderful place for calm down and relaxing. Very clean and extremely friendly staff.|The atmospheres is traditionally Chinese. As well very delicious food. The breakfast is the gorgeous and you will not miss anything else. I will definitely come again.

## Park Hyatt Nirvana: A Serene Jiangnan Dream by Dongqian Lake As our car wound along the lakeside road, the understated grey-tiled roofs and white walls of the Park Hyatt Ningbo came into view. This luxurious sanctuary, transformed from an ancient Jiangnan water village, seamlessly blends traditional architectural elegance with modern sophistication. Upon arrival, May, the Front Office Manager, greeted us with a warm smile that instantly melted away our travel fatigue. With professionalism and attention to detail, she introduced the hotel’s amenities and kindly recommended an upgrade to the Lakeside Suite—a decision that immersed us in a dreamlike Jiangnan experience far beyond our expectations. The Lakeside Suite framed Dongqian Lake like a living ink-wash painting. Each morning, we opened the floor-to-ceiling windows to mist-kissed waters resembling a classical scroll; by dusk, the lake shimmered in amber hues under the setting sun, dotted with distant sailboats. Inside, the suite masterfully balanced traditional Chinese aesthetics with contemporary comfort—exquisitely carved screens divided the tranquil living space, embroidered cushions complemented modern art pieces, and the freestanding bathtub by the window created the illusion of floating above the lake. The smart bedside control system, allowing us to adjust lighting and curtains with a touch, harmonized technology with timeless elegance. May’s service was nothing short of impeccable. Noticing our preference for quiet mornings, she proactively adjusted housekeeping schedules. When we expressed interest in local flavors, she not only recommended authentic Ningbo restaurants but also hand-drew a map of nearby attractions. These thoughtful, personalized touches transformed a routine stay into a heartfelt experience. At checkout, a carefully prepared gift and a handwritten note from May added the perfect sentimental farewell. Park Hyatt Ningbo redefines luxury through details—not in opulent extravagance, but in the artful fusion of cultural heritage, intuitive service, and refined design. Here, every corner whispers a Jiangnan tale, and every gesture carries genuine warmth. As Dongqian Lake’s waves continue to ripple, the memories woven by this retreat linger, promising our return to this lakeside haven. Also special thanks to Judy Dai and Brown Wang as well. 😊

A calm and luxurious place. My daughter had the chance to wear traditional Chinese clothing and take photos, which she absolutely loved. There are both indoor and outdoor swimming pools. However, the reception staff seemed unaware of personal data protection. One staff member photocopied my two children’s passports and left them openly on the reception desk, where anyone in the hall could see their personal information. This is completely unacceptable.

Beautiful scenic location and aesthetic spacious facility. Upon arrival the doorman did not greet nor escort us so we had to carry our bags and find our way to the reception. The receptionist were friendly and were happy to oblige when we asked for restaurant recommendations in the city. However, upon check-in, once again we were left on our own accord to find our way to our room, caring our bags (no instructions on how to or guidance to our room). Being a resort, I was surprised when the life guard told me a swimming cap was needed in order to use the pool. This rule was made aware to me only after having entered the pool. A little heads up on the website or during check-in about swimming cap requirements would have been appreciated. Furthermore, I was pleasantly surprised to find that there was a steam sauna and jacuzzi in the men’s locker room, something which I do not remember seeing in the facility description online. Unfortunately, it felt like the general hygiene upkeep was not up to standard. For instance, despite being there at seven, first thing in the morning, the floor and showers had a lot of hair. I also decided to not use the men’s jacuzzi as there was visible scum/oil on the surface of the water. Breakfast was lovely with ample variety of western and Chinese foods. Not sure if my experience was as such due to it being an off-season. This place has potential.

I travel frequently for work and have stayed in many hotels, including other Hyatt properties. Unfortunately, this was one of my worst experiences to date. The problems started on my first night when I returned to my room after work around 2 AM and discovered I couldn't turn off the lights. I called the front desk, who came to check but couldn't fix it. A technician was brought in, but he couldn't solve it either. Eventually, I was moved to another room – from a king to a twin – which wasn't ideal, but at 3 AM, all I wanted was sleep before my 7 AM wake-up. In the morning, I tried to return to my original room, only to find there was no electricity at all. I had to get ready in the dark using my phone flashlight. The smart toilet didn’t work without power, and I couldn’t take a proper shower because there was no light. I had to go back and forth between the two rooms just to get ready. While I was out for work that day, they arranged a new room for me, supposedly an “upgrade.” However, this room was on the ground floor with no view and a small patch of grass instead of a terrace. The hotel continued to refer to this as an upgrade, which honestly felt more like an excuse than a gesture of goodwill. In terms of compensation, they later claimed I had received complimentary wine – which I did not – and gave me three slices of fruit on the last day. That was it. No offer to refund or discount the first night, which I would consider the bare minimum after such a poor experience. Eventually, I was offered a free taxi worth about €5. Not exactly proportionate to the inconvenience caused. Communication with the Hyatt concierge team afterwards was equally disappointing – generic responses and denials rather than any real accountability. To top it all off, I was charged a €1000 deposit at check-in, and I’m still waiting for it to be refunded more than two weeks later. On a positive note, the breakfast was delicious. However, in a 5-star hotel, I’d expect more staff to speak basic English – even ordering an espresso turned into a challenge. Overall, I cannot recommend this hotel and will continue to stay with other hotel chains where I’ve consistently had better experiences. As a Platinum member at Intercontinental, I’ve never encountered issues like these.

I went here with my parents for a short family trip. Extremely well views at the resort and around it. We enjoy are the lake view suite, and the balcony was our favorite. The food was also delicious — definitely try out the Seafood House and Tea House. Not every good breakfast experience: too many people, too crowded, and too noisy. Overall, the hotel is good, but some staffs still need to improve their service mindset.