Park Hyatt Shenzhen

Stayed this hotel for two nights and I can say the hotel is on the upper end of 5 star hotel.||Hotel lobby is at the higher floor, decor is what I can say quiet luxury. Check in was smooth. Have pre notified Hattie before on my special arrangement needed and being taken care of. Reception desk is also great.. almost all were fluent in english. Our check-in staff (Chelsie? Forgot the name) was also attentive. ||Room is great, again with quiet luxury theme with hint of chinese decors, though didn’t like toilet and bathroom arranged separately. Le Labo toileteries was decent. We picked skyline view but it was underwhelming, no light shows can be seen, unlike my previous stay in Futian area. Maybe I am expecting something that didn’t exist from this hotel.||Breakfast was one of the best apart from Ritz, as we have tried quite a few 5* in SZ. What we liked most is that they have the menu based specialty apart from the normal buffet, I ordered beef noodle and dim sum, both were good.||The upper price justifies for its quiet luxury, great breakfast and great service too, from the bell boy, receptionist and even to the restaurant staff. ||Overall a quiet luxury hotel with great breakfast and service. Will consider to stay here again in future.

From Setback to Comeback. How Did Park Hyatt Shenzhen Turn Itself Around? Do you remember that article about Park Hyatt Shenzhen published earlier this year. It was posted just days before the new General Manager, Ms. Vivian Lin, officially took office in May. After reading it, she invited me to return and personally experience the changes under her leadership. I recently had the chance to make the trip. Let me start with my conclusion. Park Hyatt Shenzhen has not only recovered and halted its decline but is now radiating a more composed and refined character than ever before. A quick note. The hospitality I received was clearly above the standard treatment for regular bloggers or Globalist guests, perhaps closer to what a VIP or a lifetime Globalist might experience. Therefore, my experience might not be typical. I will strive to describe the real changes I observed from an objective guest's perspective. My most profound impression from this return visit was the hotel's focus on self-repair. Instead of pursuing superficial glamour, the hotel addressed the core of its service. By bringing back experienced staff and implementing systematic training, the once-blurred essence of Park Hyatt Shenzhen has become distinct again. Whether it was the poised responses from room attendants or the attention to detail from the food and beverage team, everything indicated that management had returned to a stable track. This change is not about going back to the past. It is about building upon the excellent hardware foundation and infusing the service with a more substantial warmth. For me, reviewing hotels has always been guided by the principle of recording experiences as they are. I am well aware that the domestic hotel industry is not what it used to be, and I have seen various crisis management approaches. Some resorts to flooding the internet with fake reviews or verbal attacks, while others even send ineffective legal letters. The grace shown by Park Hyatt Shenzhen commands respect. Despite having impressive financial metrics like RevPAR, OCC, and ADR that already secure its place among Shenzhen's top four hotels, it chose to confront the issues head-on and drive reform. This sincerity in not avoiding problems is the very starting point for rebuilding trust.

Park Hyatt Shenzhen stands out in so many ways, be it in terms of design, service, or location. This property was beautifully designed by Yabu Pushelberg, with the typical clean contemporary Park Hyatt style, but infused with Chinese influences. I’ve stayed at close to 20 Park Hyatt properties, and this is one of my favorites in terms of design. Service was impeccable even before I arrived at the hotel. Jason and Chris were incredibly helpful in making arrangements for a special occasion. I’ve stayed here twice this year, and both gentlemen had been consistently outstanding. Echo (Yutian?) and Huahua from The Glasshouse were also extremely thoughtful and going the extra mile to make my parents feel at home. Breakfast at The Glasshouse was excellent, with not just a wide buffet spread, but also a rotating a la carte menu that you can order from. The location is fantastic, as it’s right beside Coco Park, which has every other restaurant you can think of, and is a short walk to Shopping Park MRT. Other than perhaps Andaz, I’m not sure there’s any other hotel I would want to stay at when I’m back in Shenzhen next time.

Location:The location was incredibly convenient, making it easy to access local attractions, restaurants, and public transportation. It was perfect for exploring the area without the hassle of long commutes.Staff:The staff were exceptionally accommodating. They were friendly, attentive, and went out of their way to ensure that my stay was comfortable. Whether it was providing recommendations or assisting with special requests, their service was top-notch.Overall, I highly recommend this hotel for anyone looking for a comfortable stay in a prime location with excellent service. I would definitely return on my next visit!

I wanted to thank the team for a fabulous weekend at the Park Hyatt SZ. Consistent with our past experience, we received the highest levels of hospitality, starting with our personal late night welcome from Chris who made sure we were safely in our room before retiring for the weekend to spend Father’s Day with his family. Our suite was immaculate as usual and we woke up to a great breakfast spread at the Glasshouse which, although full, was able to accommodate all of your guests cheerfully and efficiently. | |We really enjoyed the happy hour offering at the Living Room, where we hosted our guests who were equally impressed with the set-up. It’s an extremely unique (and from the look of the crowd - popular) product and will keep us coming back over and over again! The combination of high quality F&B, great service and unbeatable views make this a very compelling proposition. We were also able to enjoy lunch at the Garden Pavilion the next day - where we had numerous social dinners in the past and my wife celebrated her birthday last year. The food was wonderful and although the service was hampered by the unexpected full house, it was nevertheless still at a high standard. Special shout-out to Doris who went above and beyond to make sure we left contented - including calling back the chefs to prepare a missed order (apologies to the kitchen staff!). She is the epitome of the “never say no” hospitality professional and a great addition to the team. | |Thank you for being such great hosts.

I was feeling slightly unwell so I ordered chicken porridge for room service around noon, thinking that it’s an easy and safe choice. I was very surprised when I was told that there is no more chicken porridge for me to order because it was “sold out.” ||How can a five-star hotel in Shenzhen, Guangdong—a province known for its delicious Cantonese style food—be “sold out” completely on a basic staple item as a chicken porridge? And can’t the kitchen just make one from scratch?? ||So with that option gone, I ordered the preserved egg porridge. It was the saltiest porridge I’ve ever had in my life, and it was dry with lots of pepper added. They could’ve left the heavy pepper on the side. I don’t know what happened—did the kitchen get burned? Even at breakfast time, it was possible to just get a bowl of chicken porridge or preserved egg porridge where I could add my own seasoning and not have it taste so terrible and dry. ||Sorely disappointed.

Fantastic and super luxurious hotel right in the heart of Shenzhen. My brother and I stayed for two nights and everything was super perfect - the breakfast is 10/10 and the spa + indoor pool a dream. The room was FABULOUS! The staff is super professional and forthcoming.

For a hotel that goes for 4k HKD per night, this hotel is shockingly average. It's my first time staying in a Park Hyatt (or a Hyatt property, I think) as I simply do not believe in hotel memberships. I choose a hotel based on what I like, not its affiliations. In this scenario, it just happens to be a Park Hyatt.||||First off, service. No pre-arrival checklist/survey before our stay was received, which was probably the reason why when we checked in, the welcome fruit/gifts were not in our room, and was only delivered after lunch when we were about to rest. The porter, upon hearing that I didn't have any luggage in the trunk of our cab, promptly ignored the big bag I was carrying and just told me to go up to the 32nd floor to check in. No one was waiting for me on that floor, and I had to find my way to the reception. The front desk staff who did our check-in was polite, but that's as far as hospitality went. We were given the corner room that we requested, which was nice. ||||The room was quite nice and had great views, and I liked the neo-Chinese design (or whatever this is called). I didn't understand why they placed two wardrobes that occupied 2/3 of the space instead of a floor-to-ceiling one that offers more storage. I imagine if I stayed here for a longer period I would have a hard time with storage. Design trumps utility I guess. ||||The part I hate the most about this hotel, or luxury hotels in general in China, is that they somehow all decided that they were too upscale for delivery robots, and delivering the food to guest rooms were somehow beneath them, so the compromise they've chosen is for you to get your ass down there and pick them up yourself. In the case of Park Hyatt Shenzhen, it's particularly frustrating because you had to change to another lift on the 32nd floor to get down. The digital lockers reserved for food deliveries were also too small for the number of guests, so more often than not, your food will be left on the ground. It's amusing how the hotel cited "food hygiene reasons" for not bringing your food up to your room, but the option they chose was infinitely worse from a guest experience perspective. ||||Breakfast was passable at best, and they clearly had a capacity issue. We had to wait for a couple of minutes before being allowed in. The whole buffet was like a morning market, chaotic and not very appetizing. The food from its room service, however, was spectacular. All 3 dishes were super delicious and reasonably priced. However I do not like that I couldn't find the menus for all of their restaurants on their website. There's no way for you to know beforehand if you like the dishes or not unless you are in the room and scan their QR code. ||||Tried out the hotel's gym due to being stuck by Typhoon Wipha. It was small but well-equipped. But definitely small. Tried the hotel's lobby bar before leaving. The ice drip coffee was nice and reasonably priced. ||||Finally, the hotel seems to have a clientele problem and was infested with stuck-up influencer bros that would size you up and walk with a stick in their ass, and middle-aged uncles with dark color polo shirts and an LV belt. Fits the hotel's vibe, I guess.