Park Hyatt Shenzhen

Stayed this hotel for two nights and I can say the hotel is on the upper end of 5 star hotel.||Hotel lobby is at the higher floor, decor is what I can say quiet luxury. Check in was smooth. Have pre notified Hattie before on my special arrangement needed and being taken care of. Reception desk is also great.. almost all were fluent in english. Our check-in staff (Chelsie? Forgot the name) was also attentive. ||Room is great, again with quiet luxury theme with hint of chinese decors, though didn’t like toilet and bathroom arranged separately. Le Labo toileteries was decent. We picked skyline view but it was underwhelming, no light shows can be seen, unlike my previous stay in Futian area. Maybe I am expecting something that didn’t exist from this hotel.||Breakfast was one of the best apart from Ritz, as we have tried quite a few 5* in SZ. What we liked most is that they have the menu based specialty apart from the normal buffet, I ordered beef noodle and dim sum, both were good.||The upper price justifies for its quiet luxury, great breakfast and great service too, from the bell boy, receptionist and even to the restaurant staff. ||Overall a quiet luxury hotel with great breakfast and service. Will consider to stay here again in future.

Park Hyatt Shenzhen stands out in so many ways, be it in terms of design, service, or location. This property was beautifully designed by Yabu Pushelberg, with the typical clean contemporary Park Hyatt style, but infused with Chinese influences. I’ve stayed at close to 20 Park Hyatt properties, and this is one of my favorites in terms of design. Service was impeccable even before I arrived at the hotel. Jason and Chris were incredibly helpful in making arrangements for a special occasion. I’ve stayed here twice this year, and both gentlemen had been consistently outstanding. Echo (Yutian?) and Huahua from The Glasshouse were also extremely thoughtful and going the extra mile to make my parents feel at home. Breakfast at The Glasshouse was excellent, with not just a wide buffet spread, but also a rotating a la carte menu that you can order from. The location is fantastic, as it’s right beside Coco Park, which has every other restaurant you can think of, and is a short walk to Shopping Park MRT. Other than perhaps Andaz, I’m not sure there’s any other hotel I would want to stay at when I’m back in Shenzhen next time.

From Setback to Comeback. How Did Park Hyatt Shenzhen Turn Itself Around? Do you remember that article about Park Hyatt Shenzhen published earlier this year. It was posted just days before the new General Manager, Ms. Vivian Lin, officially took office in May. After reading it, she invited me to return and personally experience the changes under her leadership. I recently had the chance to make the trip. Let me start with my conclusion. Park Hyatt Shenzhen has not only recovered and halted its decline but is now radiating a more composed and refined character than ever before. A quick note. The hospitality I received was clearly above the standard treatment for regular bloggers or Globalist guests, perhaps closer to what a VIP or a lifetime Globalist might experience. Therefore, my experience might not be typical. I will strive to describe the real changes I observed from an objective guest's perspective. My most profound impression from this return visit was the hotel's focus on self-repair. Instead of pursuing superficial glamour, the hotel addressed the core of its service. By bringing back experienced staff and implementing systematic training, the once-blurred essence of Park Hyatt Shenzhen has become distinct again. Whether it was the poised responses from room attendants or the attention to detail from the food and beverage team, everything indicated that management had returned to a stable track. This change is not about going back to the past. It is about building upon the excellent hardware foundation and infusing the service with a more substantial warmth. For me, reviewing hotels has always been guided by the principle of recording experiences as they are. I am well aware that the domestic hotel industry is not what it used to be, and I have seen various crisis management approaches. Some resorts to flooding the internet with fake reviews or verbal attacks, while others even send ineffective legal letters. The grace shown by Park Hyatt Shenzhen commands respect. Despite having impressive financial metrics like RevPAR, OCC, and ADR that already secure its place among Shenzhen's top four hotels, it chose to confront the issues head-on and drive reform. This sincerity in not avoiding problems is the very starting point for rebuilding trust.

Location:The location was incredibly convenient, making it easy to access local attractions, restaurants, and public transportation. It was perfect for exploring the area without the hassle of long commutes.Staff:The staff were exceptionally accommodating. They were friendly, attentive, and went out of their way to ensure that my stay was comfortable. Whether it was providing recommendations or assisting with special requests, their service was top-notch.Overall, I highly recommend this hotel for anyone looking for a comfortable stay in a prime location with excellent service. I would definitely return on my next visit!

I was feeling slightly unwell so I ordered chicken porridge for room service around noon, thinking that it’s an easy and safe choice. I was very surprised when I was told that there is no more chicken porridge for me to order because it was “sold out.” ||How can a five-star hotel in Shenzhen, Guangdong—a province known for its delicious Cantonese style food—be “sold out” completely on a basic staple item as a chicken porridge? And can’t the kitchen just make one from scratch?? ||So with that option gone, I ordered the preserved egg porridge. It was the saltiest porridge I’ve ever had in my life, and it was dry with lots of pepper added. They could’ve left the heavy pepper on the side. I don’t know what happened—did the kitchen get burned? Even at breakfast time, it was possible to just get a bowl of chicken porridge or preserved egg porridge where I could add my own seasoning and not have it taste so terrible and dry. ||Sorely disappointed.

My recent stay at Park Hyatt was far below expectations, especially considering the brand’s usual standard of professionalism. During check-in, both Sally and Chris at the Front Desk failed to provide even the most basic courtesy or information. There was no introduction to the minibar, hotel facilities, or my Hyatt membership benefits. The entire conversation revolved around money, with no sense of hospitality.||||When I raised a formal complaint to the Front Office Manager Xiao Shuai, his response was extremely defensive and continued to focus on the rate, rather than addressing my actual question about why the check-in process was so unprofessional. What made it worse is that my official complaint was later replied to by Xiao Shuai himself, which is highly inappropriate and unprofessional.||||That said, I would like to express my appreciation to the Concierge team and the evening turndown attendant. They were genuinely warm, attentive, and kind – a sharp contrast to the attitude at the Front Desk. Their care made my stay slightly better, but overall, I sincerely hope the management will take a serious look at the training and attitude of the Front Office team.

Fantastic and super luxurious hotel right in the heart of Shenzhen. My brother and I stayed for two nights and everything was super perfect - the breakfast is 10/10 and the spa + indoor pool a dream. The room was FABULOUS! The staff is super professional and forthcoming.

This was one of the best hotels I have ever stayed at in my life. It is so clean and elegant! The service is spectacular. The food is AMAZING! I will definitely stay here again!!