Park Hyatt Vienna

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The Best Hotels in Vienna for Old World Glamour and Avant-Garde Design

"Best for: the glamour of old Vienna Address: Am Hof 2, 1010 Vienna, Austria Nearby: Am Hof, one of most famous squares in Vienna Price: Doubles from $696 In a city where almost everything seems like a monument, the Park Hyatt, grand and magnificent, fits right in. That is not to say the smart hotel, flanked by churches and palaces on Vienna's central Am Hof square, does not stand out. If anything, its columned façade, where men in top hats are at the ready to open the doors, carry bags in, or wish guests a good day, is the most eye-catching on this regal street. Inside is equally as magnificent. Rooms are fine—large and clean, although the color scheme feels a little dated. But the public spaces are what makes us want to book this hotel for every trip. Off the entrance, a humidor and cigar bar channel Vienna's old-world glamour with its wood paneling, Scotch-heavy drinks trolley, and comfortable club chairs. The hotel bar is one of the hottest we have seen in years, with a back-lit liquor display that climbs higher than the potted trees that dot the space. But heads up for guests: Having a room does not guarantee a seat. This place is so popular with Vienna's sharply dressed business set that pretty much every banquette is booked out on a Friday or Saturday night, though the bar staff will do anything they can to accommodate as much as possible. The Martinis made with Austrian Hidden Gem gin are so good you won't mind standing. Definitely order the Parmesan fries and aubergine flatbread. The serenely beautiful underground pool, with Roman-style carvings and underwater classical music, is the perfect place to work it all off in the morning. —Erin Florio"

https://www.cntraveler.com/hotels/vienna/park-hyatt-vienna

Park Hyatt Vienna

"There’s a reason why this gilded palace feels so, well, rich: Evoking an updated spin on Hapsburg-era grandeur, the Golden Quarter hotel occupies the reimagined 1915 Austrian Monarchy Bank, an imposing sandstone structure with columns and carved embellishments. Throughout its 146 opulent rooms and suites, the space is dripping with sumptuous materials, like leather, mother-of-pearl, and Italian marble, with maximalist wall decorations inspired by blown-up brooches originally designed by Art Nouveau artist Carl Otto Czeschka. The central cashier hall now houses the Bank Brasserie & Bar, where you can order wiener schnitzel with mountain cranberries and goose-liver-topped burgers, while the former vault has been transformed into the Arany Spa, where gold-bar-shaped tiles line the nearly 50-foot-long swimming pool." - Nicholas DeRenzo

The Best Hotels in Austria

"Park Hyatt Vienna Opened in 2013 in a 100-year-old former bank building, the Park Hyatt has utilized the space well, with a restaurant in the former cashier’s hall and a pool in the former vault. The suites are spacious, and all rooms have more than just the basic requirements for your average traveler, including safes large enough for laptops. While the marvelous Grand Salon is typically used for banquets and business meetings, guests should definitely try and take a peek at this beautifully designed room. The prime location in the historicInnere Stadt, or first district, means most major sights are within walking distance."

The Best Hotels in Vienna

F. O.

Google

Park Hyatt Vienna offers an almost perfect experience, starting with its prime location just steps from the Graben, making sightseeing and shopping convenient. The service was exceptional across the board, the staff were consistently friendly, professional, and efficient. We were impressed by the cleanliness and spaciousness of our room, and the thoughtful welcome gift and room upgrade were lovely touches. The only minor issue we encountered was with the AC. Even set to its lowest temperature (18°C) and highest fan speed, it struggled to cool the room adequately, which did impact our comfort and sleep during a summer visit. If you're sensitive to heat and planning to visit in the warmer months, this is something to keep in mind. We'll definitely stay here again, as long as we're not visiting in the middle of summer.

Lynn S

Google

Amazing stay at Park Hyatt Vienna! The location is perfect—right in the city center and close to everything. The staff were incredibly friendly and professional, always ready to help. The room was spacious, elegant, and very comfortable. Loved the beautiful historic building and relaxing spa. Highly recommend!

Michael P

Google

very nice hotel, nice rooms, great breakfast. very good price. 3 "-" points : 1/ unfortunately, we were not informed that the restaurant was closed during summer ... as we arrived late, we had to walk around the hotel to find something free. 2/ Room 512 is very noisy ... you can hear the lift .. ( once we switched off the noisy airco .. ) 3/ despite written in the hotel description, no EV charging point in the parking ( 36€ / day.)

Kevan Lu

Google

We had a fantastic stay over the recent Easter long weekend. The location was ideal. There was an Easter market just outside the door of the hotel. The building was beautiful and the rooms were comfortable and recently updated. The breakfast was exceptional – probably the best hotel breakfast I have ever had. The facilities (gym and pool) were great. The service was great and we could not have had a better time.

430oleksiyb

Google

The hotel staff were very responsive and helpfull. Spa was incredible and clean. Very good location in terms of access to shopping, food, cafes and metro. Food had a lot of variety and the bar was beautiful. Inside the room itself had a lot of high tech features and my favourite was the bidet (Toto). I would stay here again for sure.

Miran3311

Google

⸻||Perfect location.|This hotel, transformed from an old bank building, was incredibly impressive.|The breakfast was exceptional—truly top-quality food. Thanks to a Globalist upgrade, we were able to stay in a suite, which made this trip an unforgettable memory of a lifetime.||The hotel staff were also extremely kind and helpful.|My husband twisted his ankle after a fall in the hotel, and we needed some assistance. The staff brought us ice packs every night, which we truly appreciated.||This is a luxury hotel I will never forget, and I will definitely return again someday.

574StevenB574

Google

This was by far the best property was stayed at during our 6 week vacation. The staff is exceptional. Their response to any request was immediate and very helpful. The room was stunning, room service was fast and had a great selection and the minibar had a great selection. Everything one would expect from a Park Hyatt.

Alice Chan

Google

I love everything about this location. We were able to stay at this hotel during our first visit to Vienna. The staff are phenomenal (from check in to the complimentary shoes shine service). It made our 10th year anniversary extra special. Thank you so much for such a lovely stay.

Olga D.

Yelp

The best hotel, the best breakfast, room service incredible!!! highly recommended, we will definitely be back with the whole family, kids and other friends. I had incredible vacation spa service, the best very clean highly recommended..

William B.

Yelp

I initially visited for the pool, sauna, and tranquil ambiance. However, my session with Nikolett was so spectacular that I couldn't help but schedule another session with this prodigy bodyworker. Strong, dynamic, and just as sweet as she is talented. I visited all of the museums and relished Viennese cafe culture, but this cozy treasure in the heart of Vienna was the highlight of my trip.

Sara B.

Yelp

Absolutely beautiful hotel and the staff is superb. Our stay was excellent and we were taken care of very well. Will be returning. It is also very convenient that everything is literal walking distance from this hotel. The hotel used to be the Bank of Austria and still has the beauty within its walls. There is history here and it's not hard to see. The spa is open almost the entire day and the pool is absolutely beautiful. There is an old world charm to this hotel you won't be able to find everywhere.

sergio a.

Yelp

OMG....!!! Just left this Hyatt, came to Paris. I would have happily stayed the rest of my trip at this property!! Rooms, cleanliness, centrally located tad all of that.... but the staff are out of sight!!! Best Hyatt I've visited-when it comes to staff...!!! This place is MUST!!! I plan to return!!!!

Megan S.

Yelp

We just returned from a stay at the Park Hyatt Vienna and it is one of my favorite stays to date. It started months before when I emailed the GM, the amazing Monique Dekker and Concierge regarding my husbands birthday. They thoughtfully sent activities and dining suggestions for the special day and were efficient and thorough in helping us to make reservations. We received several personalized cards throughout our stay which were so fun and such a special touch. There was a particular man from Hungary who was at the front door several times but also delivered some items to our room who was very friendly and nice. He was memorable because he brought a small doll and stroller for our daughter to play with and seemed just as excited as she was to enjoy it! We were traveling with our young daughter and arrived in the room to fruits and special chocolates with chilled champagne. We were completely exhausted from our travel with no sleep on the 2 flights so we were thrilled with the beautiful room that was provided for us. We were put in gorgeous suite with an adorable crib and stuffy for our daughter complete with a mini robe and slippers. We enjoyed delicious breakfast from The Bank each day and definitely loved the super thin crispy bacon and the Park Hyatt Vienna Blend tea. Our daughter had a great time at the pool which was set in the vault of the old bank. We were always greeted with big smiles every time we went out and welcomed back to the hotel. Everything was taken care of efficiently and quickly. The staff is super helpful and we absolutely loved everything about the hotel. We would love to return again some day!!!

Veronica P.

Yelp

We didn't have a scheduled return flight back home. I was hoping that two Lufthansa first class seats would open last minute, as it often does. I had transferred 80,000 Starpoints to Aeroplan, and during their last promotion was enough miles to book two first class tickets which I thought was a great use of Starpoints. This was before the recent Aeroplan devaluation so it made the effort even more of a reward. We decided to fly out of Vienna and into Frankfurt so that we could visit the much heralded Lufthansa First Class Terminal in Frankfurt. With the schedule, that meant another stay in Vienna. Since we had only stayed for one night in Vienna on the way in, I decided to redeem 50,000 Hyatt Gold Passport points, since rates were nearly $600/night. This gave us an extra two days in Vienna before heading to Frankfurt. Upon check-in, I was notified that I had been upgraded to a Park Studio King room, which I was very grateful for. Thinking I would get another upgrade to the Diplomat Suite again, was wishful thinking and not something that I was expecting in the least. The room was somewhat oddly shaped, as the room was on the top floor of the hotel, the wall along the exterior of the hotel was curved and angled inward. It was like staying in a luxury igloo. Upon entering the room, the closet is located in the hallway. There are shelves, both enclosed and glass faced along with the safe. Oddly, the electrical adapter was located in the closet, rather than close to the desk or bed. The mini bar is hidden in an elegant cabinet. Next to that is a comfortable curved couch with a large coffee table and two chairs. Going further along the edge of the igloo is the TV, followed by the tub. It is kind of odd for the tub to be in the middle of the room, just a few steps away from the bed. At least without a mirror on the ceiling. Next to the tub, was the desk, which was on the smaller side. There is a night stand type table next to the desk for additional room. The bed is located in the middle of the igloo. In standard Park Hyatt fashion, the bed is very comfortable with a nightstand on each side, along with well-placed outlets. Behind the bed, and further into the room from the desk is the bathroom, which is also on the larger side. There is a vanity area where women can do their make-up. To the right of the vanity area is the toilet. There are double sinks with plenty of counter space. Other than the igloo shape of the room, the next most prominent feature is the shower. It is absolutely humongous. There is a handheld and rainfall shower head. There is also a bench on the opposite side of the shower, perhaps 5-7 feet away. This is a creative use of otherwise wasted space. I will only focus on the room, as I previously reviewed breakfast in The Bank. Once again, service was top notch. All employees are very friendly and helpful. I would gladly stay here again in the future should my travels bring me back to Vienna.

Jessica A.

Yelp

Great hotel. Most of the employees speak English which was very helpful to me since I know about five words in German. The room - we had a suite - was fantastic. I'm posting photos. Afternoon tea service was the only downside. It took forever for someone to come over and check on us and bring champagne. Service in the dining room was a little slow as well which was confusing as it was a buffet. Service in the bar was excellent. The Mad Hatter is maybe the best drink in history. Also had a massage in the spa, and Sasha is absolutely amazing!! Money well spent! Overall an excellent place to stay. Would definitely stay here again if I'm ever in Vienna again.

Dina H.

Yelp

Special dinner at The Bank. Started with the snail fricasee. Thankful we shared as it is quite a hearty appetizer, rich and tasty. The entrecôte was delicious. Cooked perfectly to medium as ordered. Cute little warming tray for my side of mashed potatoes and bearnaise. No need for the it (which was the strangest consistency, too thick) as the glaze and beautifully sautéed onions were enough. My husband loved the beef tenderloin. I had a bite of his banana split. Creative and delicious. Best part was the server pouring a little little pitcher of dark chocolate sauce on top as it was served. Perfect service. Leisurely dining experience with enough attention without hovering.

Forrest M.

Yelp

Very worth the money spent. The bathrooms and room is amazing. AC is never good in Europe so don't expect too much from that but very friendly hotel staff and very accommodating. Breakfast is a must do and worth every euro. It was so nice to be in a smoke free environment in such a smoking-friendly city when one doesn't smoke. I almost didn't leave the room at all because it was so nice. The tub was very deep, shower is life changing, and their soap and shampoo has a red grapefruit scent to it. Elegant.

Asish P.

Yelp

We arrived in Vienna early in the morning in mid December. After a quick cab ride from the airport to the hotel, we were ready to start off our Winter 2014 Europe Trip. Checking in to the Park Hyatt was quick and easy. Unfortunately the room wasn't ready (as it was early in the morning), and so were were escorted to the lounge area, and waited there for a little while. We ordered some tea, and relaxed... Checked in again with the front desk 45 mins later, and we were taken up to our room on the 5th floor, and we were shown all of the features and amenities. Room was nice. you walked into a foyer, with the bathroom on one side and a walk-in close on the other. Pass this, and you were in the living room area, , with the TV and work desk to one side, a couch and chairs on the other.. and behind the couch, the bed. The hotel and room renovations were completed really well, and made the hotel feel like it was built this way from the beginning. One of the best features of the room were the heated floors in the bathroom. We had a few meals at the Lounge restaurant... all were good. Service was great. We also had access to the pool and spa area. The spa is in the basement level of the hotel and is great. Steam room and sauna were fantastic, and the pool was beautiful. most days that i used the space, i had the pool to myself. it was a great way to relax after walking around the city all day. The hotel's location is also perfect, with a christmas market right at it's doorstep, and the main shopping area in vienna right around the corner. A subway station is a few feet away, and the center of town is no more than a 10-15 minute walk. A great hotel, with a friendly staff, and a perfect location.

Alittle G.

Yelp

We were very happy here, esp the pool after a heavy day of sightseeing where you could stretch your limbs in the pool and enjoy the sauna. But how can they not have a jacuzzi/hot tub? The room itself was basic Hyatt. Clean, with decor so basic that I can't even remember what it looked like so I am sure it was fine. Nicely situated and walking distance to the opera house and other touristy sights.

Ren O.

Yelp

PH Vienna is a gorgeous hotel. The architect managed to keep the historical charm while adding a modern touch The bathrooms feature a separate toilet, walk-in shower, bathtub and 2 sinks. The staff is fairly friendly.

Somaira H.

Yelp

The absolute best in all categories! The suite was beautiful and immaculate, the lounge and restaurant had delicious food, coffee and pastries, the staff was attentive, and this was conveniently located next to the best designer boutiques if you want to splurge. Also, you will not understand this until you're in Vienna, but the Wi-Fi here is super strong. It was the only place I could connect to VPN and work.

Jessica G.

Yelp

I don't have enough words for this hotel! So beautiful, super kind and attentive staff, awesome food! Stayed two nights in Vienna. Room wasn't quite ready when we landed (early) but we were happy to stroll around and start exploring the city. We returned a few hours later to a gorgeous room. V. comfy bed, pristine bath. Our first night my husband woke with coughing and a slight chest cold. I called to see if I could get cough drops. While they aren't allowed to dispense any kind of medication, a staff member brought him hot water with fresh ginger and creamy honey, which not only soothed him for the moment, but actually seemed to clear him up! Breakfast at the hotel was wonderful. We didn't want to be stuffed for a full day of sightseeing, so we just ordered off the menu rather than doing the buffet. I had eggs benny and my husband had a frittata. Delish, plus good coffee. Came back from sightseeing to fresh fruit and nuts, awesome! The concierge made us a reservation for Griechenbeisel, no problem. We capped off our second night with a drink in the living room. Hubby got a scotch and I had an old fashioned. Drinks were perfect and then they brought us little slices of cake! Altogether a lovely stay 10/10 would recommend to a friend.

Shinywings P.

Yelp

This hotel could not have been more perfect. My parents and I stayed here for 4 nights, and it was one of the best experiences of our trip to Austria! PRO's: - Fantastic location, right in old town. Most landmarks are walkable from the hotel. - Gorgeous, modern hotel with old world Viennese beauty and charm - Outstanding service from all staff members. The front office staff member Nadja was so warm and welcoming, always checking to see how we were doing each time she saw us. - Super helpful concierge and bellmen - Beautiful bedroom and phenomenal bathroom - Comfortable roll-away bed provided for the 3rd person at no extra charge - Stunning restaurant The Bank provided high-quality breakfasts CON's: - None

Rory R.

Yelp

This is a review of the bar and general service. From a hotel chain that prides itself on haven exceptional F&B service I expected more, a whole lot more. Ok I´ll admit it, I expected service and what I got was even worse that I have received at Mcdonalds. First of all on our walk around the F&B outlets we were greeted a total of ONCE by staff members, even though we walked past a total of 25 people who I assumed to be employees. (See the thing is they wear no name tags and seem to all have a different uniform on. In the bar area itself I counted 4 different uniforms.) We found an empty table that was uncleared of coffee cups and as luck would have it we found a menu on the seat. Then we waited, and waited. After 8 minutes of sitting there with people paying no attention to us we flagged down someone who looked like he was working there and asked for a drink. Again no hello, no communication, nothing, just an ok. He disappeared into a back office and brought out two whisky tumblers carried in his hand, then popped them on our table and again by hand went to get the whisky we ordered and poured, without measuring, a drop of whisky into our glasses. Is that ok? he asked. We were astonished and so asked for the bill straight away. With the drinks there was no offer of snacks or water, no smiles, no attempt to be friendly and nobody checking to see if everything was ok, or to clear tables, basically no service whatsoever. After we had finished our drinks and waited another 5 or so minutes we decided that the bill was no going to be brought so we stood up and went ourselves to the service area and asked the server again for the bill. He mumbled something and then presented up with the bill. Again no eye contact or thank you. We put the money into the folder and as I was giving it back to him, he turned away to speak to one of his colleagues. I twice said thank you and extended the bill folder to him but it took him a few beats before he turned around and took the bill folder. Again no thanks, no have a nice day, nothing..... The only positives I can draw from the whole experience are that the building itself is wonderful and very plush, and that they must be doing very well as a company to be able to offer such amazing poor and non-existent service as I received.

Lauren W.

Yelp

Beware! My husband and I flew here from NYC specifically to celebrate Christmas. When we arrived on Christmas Eve we were shocked to discover there were no Christmas decorations and rap music playing instead of holiday music. When we complained to management (apparently, other people were complaining too) we were told the hotel is "moving away from religion." Stay away from this secular hotel if you are coming to Vienna to enjoy its centuries old beautiful Christmas traditions. All of the competitive hotels have absolutely gorgeous Christmas decorations and beautiful music. There are lots of wonderful choices. I am not sure what crowd the Park Hyatt is attempting to attract, but it is certainly not Christians trying to celebrate Christmas in this stunning city. Responding to the manager's comments - she ended up meeting with us which I thought took guts. She informed me that if she had known about the situation earlier she could have accommodated us with a Christmas tree in our room. We would have appreciated that gesture very much. (Hence the additional star). She said the reason the hotel is "moving away from religion" is because they have an international clientele. I am extremely concerned about this movement to whitewash Christmas. I mentioned to her that I doubted other countries / religions whitewash their religious traditions simply because a Christian goes to their country during a major holiday. It seems the only whitewashing is with Christianity and as a Christian, this movement concerns me greatly. The Manager did try to remediate the issue though, so that was appreciated. To follow up on the manager's comments again. I understand what you "feel" like Christmas is about but it is actually about the birth of our Lord Jesus Christ and the grace His birth brought to the world. Everything else is superfluous. Again, no one was asking you for a full fledged nativity scene but the lack of a Christmas tree and music is heartbreaking to those who practice their faith. I assure you, based on feedback I have received on social media, many people feel the same way. It is your hotel though, and you can choose to make it as secular as you wish and we choose not to return as it does not reflect our values. No matter how good the massages were, and they were truly excellent.

Sandro C.

Yelp

Good location, very comfortable and quiet, impeccable service! But most important... a Nespresso machine in the room with unlimited complimentary coffe!

Mil L.

Yelp

Best Hyatt hotel overall! Clean and big rooms, nice sauna, steam and swimming pool. Best best breakfast buffet. Totally worth it!

T L.

Yelp

Beautiful hotel in a great location. Very friendly staff. Rooms and decor were beautiful. The Bank Restaurant was very good. My only complaint is that the AC couldn't keep up with the heat and was uncomfortable most of the time in the rooms. Otherwise, can comfortably recommend this hotel- would have given it 5 stars if the rooms would have been cooled sufficiently. Maybe avoid July and August here and it'll be a true 5-star experience.

Somm E.

Yelp

My last night in Vienna was capped off at the Bank. Beautiful place to eat an amazing dinner!!!

Cathy M.

Yelp

My husband and I checked in 4 days ago, and from that moment on, our stay was about as flawless as I've ever experienced. First, we were able to receive a lovely upgrade to a suite. Instead of checking in at the front desk, Anna took us upstairs immediately and took down the essential information, telling us about the hotel and the surrounding area. Every concierge was wonderful and beyond helpful- in fact, everyone in the hotel, from servers to managers to housekeeping, were warm and genuinely wanting to do everything they could to make sure we were happy. The breakfast buffet was bountiful and beautiful and delicious. And the public areas, including the restaurants, are lovely. I have never been as happy with the level of service, the room, the location, or the ambience in any hotel I've ever stayed. Five stars does not do the Park Hyatt justice.

https://www.cntraveler.com/gallery/best-hotels-in-vienna-austria

The Best Hotels in Vienna for Old World Glamour and Avant-Garde Design

https://www.cntraveler.com/hotels/vienna/park-hyatt-vienna

Park Hyatt Vienna

The Best Hotels in Austria

The Best Hotels in Vienna