Kimberly H.
Yelp
Sadly, they missed the mark on simple and basic courtesies. I requested the sauna, they told me to wait 20 minutes for it warm up, I did, I undress, get in and it's cold. I have to get dress and the guy at the front desk begrudgingly comes to the sauna to fix it. After 1 hour of waiting, it was only lukewarm. I go downstairs to complain to the manager then I overhear them asking a new guest if they want breakfast in the AM. Why wasn't I asked? I can only assume... When I checked out, I left a few items. I immediately emailed (why incur international phone cost) the hotel and they did not respond. After two days, I call and of course they do not have my items but I doubt they checked. By the way, I had the correct email address, they just couldn't be bothered responding. The areas nice and I enjoyed Belfast but I would definitely go to a different hotel next time.