Trip.com Member
Google
Location was good, right in the heart of the city centre. This means that you’re (mostly) in rather close proximity to the attractions e.g. forbidden palace, and the malls; but it also means that the area is prone to traffic jams - so do factor this into your travelling plans if you intend to take taxis / Didi around (as I did). Housekeeping was fine, no complaints. The star of the stay was definitely the concierge desk, which was extremely helpful. In particular, Yuelong Wang and another gentlemen with the last name Jia (apologies if I got his last name wrong). They was fantastic - from answering our queries about how to get around, how much time to buffer for traffic jams (which are pretty common), where to go, what kinds of souvenirs to get etc.; to collecting and holding our parcels and deliveries and safekeeping them. They were also extremely attentive - when we were out of the hotel, they held our parcels at the desk; whereas when we returned to the hotel (and they noticed when we returned), they automatically sent up the parcels to our rooms without us having to request for it. Service was generally also great. I told the front desk that I would be arriving early, and they let me check in at 12pm instead of the usual 3pm; they also allowed a slightly later checkout when I informed them our flight was later in the day. Would not hesitate to recommend Park Plaza, and to stay here again in the future. Special mention again to the concierge desk, which made this stay much more enjoyable.