Park Shore Waikiki Hotel

The hotel was really nice and clean with great staff. I wish there had been more food available during the day ...Lulu's wouldn't let us have a quick dinner without a reservation even though they had lots of space. so we went to a neighboring hotel and they fit us in very nicely...we came back one time for late lunch at Lulu's and it was fine. The happy hour pizza/drink was also good.

What a special place! We had a wonderful week at Park Shore. The guest services worked hard to make sure we had a wonderful stay. Our car was brought to the front within minutes every day. The location is fantastic!!! Both the open ocean beach and protected beach were just across the street. My son loved to boogie board while my daughter and I floated in the protected area. The two restaurants in the hotel were also delicious!! The location of the hotel made it quick and easy to access the freeway for our daily adventures around the island. This was a wonderful location for a fun filled week with family! We are grateful for the staff at Park Shore going above and beyond to make this a special week!

Enjoyed my stay 10-night stay here. The staff is super friendly and accommodating to anything you need, the pool area is nice with a beach view, and I also used their workout room which they kept nice and cool and clean. I tried the Japanese restaurant downstairs which was really good and I used their concierge service to book an Island tour where I had nice time. I also preferred this hotels location at the farthest end of hotel row right across from the beach. There is a gorgeous view on Diamond Head volcano on the left along with a huge, green park where I did lots of walking to get away from the heavier city noise. Because the Honolulu Zoo is also right there, you can sometimes hear the animals and you'll spot lots of wild, colorful birds around. On the flip side, the hotel was also still walkable to all the nearby shops, restaurants, even a Target if I needed anything; the lobby also had its own entrance to one of the ABC convenience stores. The only reason I can't give it a 5-star rating is the cleaning can be stepped up a notch; I had to clean things like the phone & remote control, etc. myself that found to still be dirty from a past guest. But the maid service every 2 days was convenient and they will return later the same day if you're not ready for them when they first arrive. Overall, a nice and relaxing place to stay.

The hotel is usefully located literally right across from the beach - it could not be more convenient - and having the ABC store next door for grabbing snacks, breakfast, and lunch is the most helpful. Lulu's, the attached bar, is yummy and definitely worth a visit or two. (Happy Hour prices are worth it!) ||Other benefits:|1) the beach towels, the sunblock and aloe, and water bottle filler that are all located for free in the lobby||2) The store next door, Beach Candy, that will lend out chairs, umbrellas, etc. for free, too||3) The front desk staff, particularly Kai and Jules, are all SO friendly and helpful.||The rooms are all super clean and have everything you need. Okay, so they're a bit worn down, but you're not spending all your time there, you're out on the beach or sightseeing. The shower was hot, the bed was soft, and I'd very happily stay there again. Mahalo!

The rooms are small, but the view is great. The staff are very friendly and welcoming. They have activities for guest like stargazing and yoga by the beach which was a lot of fun. The location is what makes this place amazing. It’s few steps away from the beach, and the places to eat and energy of the people is excellent. The WiFi there is pretty bad, and it can get on your nerves.

This is right across the road from the beach and has easy access to many eateries and shops. It is also in close proximity to the Honolulu zoo. We parked down the road near the band shell and didn't have to pay for parking. It was a short walk but very manageable. The rooms were fine but could use some updating. We weren't really there to stay in the room anyway.

We were at the Park Shore for all of ten minutes before we witnessed a drug pick up. What looked like a homeless person walked in, collected what looked like a black bag from behind the ATM, and walked out again. Travis on the front desk explained that ‘this is Waikiki, the amenities are not just for guests’, which is an odd response to hearing of a drug deal in their lobby, essentially acknowledging that this is common practice. (It’s worth noting that hotel lobbies in Honolulu are generally completely open access. We subsequently stayed in the Marriott almost next door with much the same set up, but has not been a problem.) This occurrence was the final of a few straws. We didn’t need to see our room to know that it is a very dated hotel. We used the bathrooms which were unclean, as much as in need up renovation. Travis was also not particularly welcoming, on top of being completely dismissive of our account. We landed early and went to the hotel to leave our bags. We enquired whether there was any chance of an earlier check in, to which his response was ‘well, check in is at 3’, rather than being polite. We could have overlooked the unwelcoming welcome, and the dated decor, but the dismissal of our concern regarding safety was where we had to draw the line. We could only recommend that you avoid this hotel at all costs.

Great experience all around. The place itself was solid, clean, and situated in a bustling, fun part of the city. Service was friendly, attentive, and helpful. I can’t remember every name, but I do recall some standout employees being Kai, Olivia, August (valet), and the general manager guy with the nice hair. Amenities were fine, with an ABC store inside, a free towel exchange, free sunscreen and aloe, and a purified water machine among other things. My only complaint is that the place is situated on a busy corner, so expect very loud cars and motorcycles basically all day and night, especially Friday and Saturday. However, this would be the case with nearly any urban hotel.

We stayed here for 4 nights. Rooms are updated enough. Elevators come quickly. Pool is a nice size. They only have about 14 deck chairs, which get filled up pretty quickly during prime time. To me the negative is the towel situation. To get pool towels you have to go to the 1st floor. The pool is on the 3rd floor. This becomes inconvenient when you're wanting to go to the pool or get new towels. In addition you have to use your room key for the elevator. If your hands are full with bags or snacks from ABC, again a bit of a pain. I did appreciate the offer late check out for late flights. This is $15 per hour. We had a midnight flight and appreciated the option to utilize our room until 9pm for an added fee. The resort fee is $55 per day. I am not sure what they actually offer for this price. It seems pretty steep for the lack of amenities.

This is my 2nd time staying at this property. The first time was better than this time. Granted it was almost 10yrs ago but for what you pay and what you get......disappointed. Location is great and the staff is mostly friendly and those are the best things I can say. -Room was small and mildew smelling. -Bed was initially comfortable until you're 2/3 hrs into sleep and realize the mattress is sloping. -Beach towels have to be at least 5yrs old (holes included). -Pigeons pooping on the balcony daily and not cleaned off. So don't leave your swimsuit outside to dry. -No restaurant inside hotel (although space is there for one, maybe post Covid it couldn't recover). Overall this place needs a remodel. It's difficult to reason the price I paid. If you think you're getting a good deal....you're probably not. Rated a 3.5 star, maybe it's the old reviews that are helping keep the average rating up! Definitely not 3.5 star hotel!!

The hotel is located right across from the zoo and about a block from the bleach. Quite a convenient location. Also has 2 ABC stores close by if you need a snack. They do charge for parking but if you're lucky you can find metered parking at the zoo lot or on the street. The room was decent. Not very special but had the essentials. When the AC is on it can be a bit loud. Fairly priced for the location tho. They offer beach towels and also SPF and aloe vera. Staff are pleasant.

The Decline of Park Shore. Stayed here 3 times over the last 6 years and noted a marked decline in quality- EVERYTHING is falling apart. Paid for premium room with poolside lanai. Sliding door so stuck that a only 200+ lb man could open it with difficulty- they didn't care to fix it, or tell us that they already knew it was stuck... In-room phone didn't work to report the issues- they didn't care to fix it. Toilet paper holder fell off in the floor on first use- they did fix that one! Curtain pull broke off- they asked if "I" wanted it fixed? Pool ladder was broken half the time we were there. The room smelled so "funky" we had to get our own air freshener. Plenty of insincere customer service at front desk. No more Park Shore for us... good luck to anyone who stays.

Cannot beat location or service! Travis the guest services manager is 5 stars all the way, from checking me in early to asking how I'm doing every time I see him to even giving me some snacks to cheer me up when he thought I seemed down. He is a GEM! 4 stars because the property needs some TLC. Probably should consider remodel at some point. Black out curtains in my room have holes, my mattress has a sizable dip on one side, pillows are not the best, just a general sense of worn in. BUT this view saves everything!!!!

Locals, you've passed this hotel. It's across the Honolulu Zoo next to Tucker and Bevvy. It's easy to miss because it has a tiny driveway, and the hotel doesn't take very much real estate compared to other nearby hotels. It's an old hotel that has been newly renovated within the past couple of years and it was the perfect place for a staycation. The only parking option at this hotel is valet. Upon arrival, we were greeted by August, who was friendly and helpful. He asked us if we planned to leave using our car anytime soon so that he could park our vehicle in an accessible place, hence, less waiting time for us. At the front desk, check-in was quick and easy. Chevas, one of the Guest Services Managers provided us with our room keys and pool/beach towel cards. They sent text messages throughout our stay to check-in on us to see if we needed anything. The texts weren't annoying spam-like messages, and it wasn't intrusive, nor did they go overboard. We had the perfect view from our corner room with one side giving us a nice view of the hotel's pool and Diamond Head, and the other giving us an unobstructed view of the ocean and Waikiki Walls, a popular spot for spectating surfers, swimmers, and volleyball games. In the lobby, there is a direct door to one of the dozens of ABC stores in Waikiki. Around the corner is a Starbucks, Tucker and Bevvy, and Lulu's on the second floor with a balcony view of the beach and zoo. Park Shore is doing their part to lessen their carbon footprint and has done away with the single-use toiletry bottles. They have their own brand (Olu) of refillable bottles of lotion, hand soap, shampoo, conditioner, and body wash fixated to the bathroom walls. Our room also had all the standard stuff: Keurig machine, mini-fridge, microwave, safe, and balcony. Each morning, there is coffee service available in the Korner Pocket. Named accordingly because it's a small lounge next to the lobby that has a pool table available to guests. There is a serve yourself cappuccino machine and cream and sugar in the Korner Pocket. If you like coffee, please do yourself a favor and buy some from around the corner. I did not enjoy this coffee one bit. The pool is tiny, but there are ample lounging chairs, benches, and cabanas. The cabanas are free to use, unlike the larger resorts we're used to where you have to rent by the hour. Lulu's Waikiki, the restaurant next door provides not only room service, but poolside delivery. Overall, enjoyed a nice stay at a low-key hotel where customer service was good. Would I return? Wouldn't be my first choice but certainly not my last.

We were at the Park Shore for all of ten minutes before we witnessed a drug pick up. What looked like a homeless person walked in, collected what looked like a black bag from behind the ATM, and walked out again. Travis on the front desk explained that 'this is Waikiki, the amenities are not just for guests', which is an odd response to hearing of a drug deal in their lobby, essentially acknowledging that this is common practice. (It's worth noting that hotel lobbies in Honolulu are generally completely open access. We subsequently stayed in the Marriott almost next door with much the same set up, but has not been a problem.) This occurrence was the final of a few straws. We didn't need to see our room to know that it is a very dated hotel. We used the bathrooms which were unclean, as much as in need up renovation. Travis was also not particularly welcoming, on top of being completely dismissive of our account. We landed early and went to the hotel to leave our bags. We enquired whether there was any chance of an earlier check in, to which his response was 'well, check in is at 3', rather than being polite. We could have overlooked the unwelcoming welcome, and the dated decor, but the dismissal of our concern regarding safety was where we had to draw the line. We could only recommend that you avoid this hotel at all costs.

I have been on many different islands and I am willing to pay what I need to pay to be in the heart of Waikiki. This was the perfect hotel for myself right near the beach and easy to walk around. It was clean. It was in the heart of everything and it was right near the ocean I could literally, jump into the water go back to my room and shower and then go out to eat. Hawaii is going to be expensive, no matter what I am grateful for this place

Location, location, location. You are right across the street, ABC store downstairs, mediocre but handy sandwich store downstairs. The rooms are very small but clean. Short on amenities like a chair or couch in the room, no real desk. Gym was ok But uncomfortably small for more than 1 or 2 people. Older but clean and comfy. Somewhat noisy due to adjacent hotel. Good for small family, not the best for business travel. $50 parking valet per day and $50 resort fee.

I did enjoy my stay! The Pro: - right across Waikiki beach , zoo and a beautiful view of the beach and diamond head. - ABC store downstairs has everything - staff is friendly and service is great The Cons: - Old hotel rooms, not very nice - pool closes at 7pm - pretty expensive for what u get, then u get hit with huge resort fees. - no self parking, valet only which should be cheaper for guests but it is what at is I won't be running back to ParkShore, I just expected more for the price.

The noise here is unbelievable. The homeless hang around out front across the street screaming and yelling The hotel started at 6 am blowing around the pool. There is no peace here

Was a cool spot but not anymore. (Front desk is fake nice) don't have a problem or it won't be solved. Got a bug in the room? Towel by the door is there solution. Hot water taking 5 minutes to heat up? Just let it run. Smells like smoke and bums outside in the morning and night. Super loud! City noise from 6am till 10pm. Also to cap it off, if your neighbor is smoking or you have the door open they have a "monitor" that detects nicotine and smoke so they charged us a smoking fee on our last day (check out day at 11am) because it set our alarm off for less then 10 minutes (they have a graph apparently) yet we were there for 5 nights and never smoked. Also there staff is smoking vapes in the stairwell and they don't seem to mind that at all so just do your research. Cool valet guys and housekeeping is great. Front of house could use some training on hotel services and common sense.

My husband and I love staying at the Park Shore every time we are visiting. The location of this hotel is perfect. We always have the best views of the ocean with nothing obstructing our view. The hotel is right across from the beach. Everything was pretty convenient. You can walk the strip to have dinner or go out and shop. There is a Starbucks and ABC store connected to the hotel. With our ocean view room we had the best view for sunrise and sunset. I promise it will be the best sunset you will ever see. Our room also had a clear view of Diamond head! The staff is always so friendly and helpful. The only downside is the parking. It is valet only.

This was my first time staying at Park Shore Waikiki, and as a Native Hawaiian who is born and raised on the island of O'ahu, and now residing in Hilo on the Big Island, and now travels worldwide both for work and leisure, this hotel and it's staff provided an exceptional experience. The location of the hotel is unmatched. I loved being at the end of Waikiki, just close enough, but far enough away from the hustle and bustle of the Waikiki madness. Being next to the park and the views of Diamond Head were everything. Having the valet service so we did not need to fuss about parking took so much stress out of our trip. Love that the hotel is quaint. Walking in, it is very welcoming. Being so close to so many yummy food options was so great. It was so easy every morning to wake up, enjoy the view from our balcony, then walk out and enjoy the beach, walk to the shops, enjoy the park and all the views. I appreciated the towel exchange, the complimentary reef safe sunscreen and cooling gel. The valet attendants were quick, efficient and very friendly, all the time. I appreciated that very much. Our room was on the top floor and had a partial ocean view that was just right for us. The cleanliness, layout and size of the room was perfect. I enjoyed the extremely breathtaking view of Diamond Head from the balcony adjacent the elevator. Mahalo again to all the staff from the moment I called after booking my reservation online to ask questions, to the valet people, to the check-in staff and housecleaning 'ohana, everyone was extremely helpful and kind. I will definitely be booking again. Can't wait for our next stay! This trip we stayed three days, two nights. Next time, we plan on booking at least five days because we enjoyed our stat at Park Shore Waikiki so much.

Did another stay with Park Shore Waikiki, and once again, they did not disappoint!!! They are friendly, helpful and courteous, they are very knowledgeable about places to eat, they inform you about traffic and which routes you should avoid. Their front desk and valet is excellent! Big shout out to Jon, Lito, Travis, Allan and especially Eric for making our stay a very enjoyable and memorable one!!

I cannot say enough about this hotel. In particular about one of their managers named Travis. I am the mother of a young woman who graduated from college recently, worked very hard and saved for a special vacation at this hotel. I called the hotel and asked for a manager. I got Travis. I explained that I wanted to make sure that my daughter and her friend had a wonderful time and that they were safe. He bent over backwards to accommodate my request. I will never forget it. This place goes above and beyond. My daughter called me that evening telling me if her vacation only lasted one day. It was already perfect and enough. Thank you, Travis and thank you Parkshore Waikiki.

This was a great hotel in Waikiki, it is literally a block from the beach. It's close to the zoo and a few minutes from the epic center of Waikiki. The service here is great and it's very clean. I love the refilling water station! Great place to stay in Honoulu!

Top rated hotel here in a special place in Waikiki. The staff was wonderful, friendly and helpful. Everyone was totally professional. The place was clean. An excellent spot to spend time relaxing, I will return. Thank you for everything.

ROACHES + BEWARE OF FRAUDULENT CHARGES ON YOUR CARD WHEN STAYING HERE. We recently stayed 5 nights and we were returned guest booking directly. Our anniversary trip was turned sour when we checked out and was given a surprise bill of $500 for smoking when we did not! They have a silly smoking detector claiming we smoked during the morning hours of the day we are checking out! For starters, no one called us to warn us about the charge and the front desk + manager has zero customer service. We explained to them we were sleeping at that time so how could the detector go off? We asked the front desk manager to go check the room and he will see that it is in perfect condition with no evidence of smoke. He declined to do this and totally ignored our REASONABLE request to resolve this issue. They were not understanding at all and was given a generic script to explain why they weren't going to waive it. Being in the hotel industry myself for over 10 years I am truly shocked how okay the front desk was with me leaving unsatisfied. As a former General manager, I would not recommend this hotel any longer. I stayed at many hotels with lots of problems before but I would always return if issues are resolved and most importantly that the staff is genuine and do their job to take care of the guests Why would we smoke the very last day and risk being in trouble? We didnt smoke in the room at all, but suddenly there is smoke detected in our room on the day of check OUT? Sounds like just a desperate way to make a buck. It makes for a sour experience because now I have to dispute with my credit card company. Feels like a slap to the face after spending thousands of dollars and tipping every team member along the way. Other reasons why we would not return: - the lobby is deceiving. The rooms are extremely dated - no service everyday and took over 30 minutes to get towels delivered - roach found in our bathroom and was told it's a normal thing to happen. Just wow. - seen staff members smoking their vape in the halls - right infront of the busiest street with homeless at night causing fights. Do not stay if looking for peace & quiet. - water in shower was always cold. Had to wait 10 minutes for it to finally get hot. - staff is not trained on how to take care of guests when problems arise and extremely dismissive.

1 stars for hotel staff back and forth regarding our early check out. We had an emergency back at home which shorted our trip. We gave them 2.5 day notice. We contacted them as soon as we heard and we also called hotels.com (who we booked through). Hotels.com said sure they would refund us if the hotel approved it. They placed us on hold called the hotel and the hotel told them: "sorry the person who handle this is not here today. Call back tomorrow". Next day: we called hotels.com again and they called hotel again and spoke to Eric. Eric told the hotels.com lady they would refund the $283.00 resort fee and the extra two days of the upgraded room we paid for. Just be sure to check out at the lobby when we leave. Day we left: went down to the front desk and the gentleman there said they would refund the $283.00 resort fee and we needed to contact hotels.com for the refund... It was obvious the hotel was not wanting to refund us... and instead of just saying so they bounced us around for 2.5 days prior to and during check out. We have yet to see a $283.00 refund! So keep in mind if you have any type of emergency and need to check out early this hotel I will screw with you and not be honest about the process. If we didn't have an early flight to catch I would have stayed to fight it. Now I will have to via phone. 5 stars for location/convenience/restaurant discounts/beach rentals. They have an ABC store attached to the hotel and they offer excellent 10% discounts on attached/surrounding food places. They also offer beach type rentals (beach chairs, paddle boards, speakers, etc.) which are included in with your stay. 2 stars for hotel rooms. Lobby is deceiving... it's very nice, clean, and modern looking. Hotels rooms (we saw two different types of rooms) both were incredibly old and dated. Walls are super thin so you hear everything! And I mean everything. Only plus to the room we stayed in was the mini kitchen, fridge and microwave. Other than that it's was dingy, old and musty smelling. Ultimately we were very disappointed in the hotel bouncing us back and forth related to our early check out and the condition of the rooms. We will not stay here in the future. UPDATE: 7/15 Jim the hotel manager called me. Super friendly and helpful! Hotel approved our refund of the two nights since we had to check out early due to an unexpected emergency back home. (Life of a first responder IYKYK) So thank you, Jim for not only being super friendly but also taking the time to research our situation first before calling. 5 stars for Jim!

We recently spent the Thanksgiving weekend at the Park Shore Hotel and we enjoyed our staycation here. It's conveniently located across from the Honolulu Zoo, a 10 minute walk to the Honolulu Aquarium. Waikiki Beach is across the street. There is a ABC store that is connected to the lobby and there is a Starbucks right around the Lobby entrance. There are nearby restaurants nearby. We had dinner at the Japanese Restaurant, Yoshitzune, right in the lobby and the food is delicious! The only draw back is the $50 a day valet service as there is no parking garage available. Besides that, I would definitely stay here again!

We loved our first say on the island. The staff was very helpful from the time we booked the hotel to the time we arrived. Very helpful staff durig check in and during our stay to help make our stay more enjoyable. We will be back. We had a corner room so we could see diamond head and the ocean which was perfect. Higly recommend this hotel

Very nice hotel. The manager, Jon is a pleasure! He thanked us for booking with the hotel and was so nice during our check in. I love the fact it's only steps to the wonderful Waikiki Beach. Plenty of restaurants close by. I love the texts from him making sure our stay is going smoothly. Highly recommend this hotel!

My wife and I stayed at Park Shore Waikiki for a week during our vacation. The location worked great for us. It is just across the street from the beach, and the Honolulu Zoo. There were two ABC stores on both sides of the hotel, with one having direct access from the hotel lobby. The rooms were average, but clean, nothing fancy but comes equipped with a small fridge, a microwave, and a k-cup style coffee maker. What makes this hotel stand out for me is the professionalism and excellence of their hotel, valet, reception, and housekeeping staff, and management. I can say that they made me feel the ALOHA spirit. Thank you for a wonderful experience and hope to see you all soon. Mahalo Nui Loa!

We spent 3 weeks in this hotel, we only had one issue and they worked with us instantly to resolve it. The management team was super friendly from the very first phone call to book; all the way through our stay. The house keeping staff was polite and helpful anytime we asked for anything. The valet crew, they were amazing! I wish I could have done more to show my appreciation. I even hit the small pole outside the valet drive way and they made me feel a little less embarrassed. The hotel has a decent size pool for kids to play when they want a break from the beach. The beach is right across the street and we went nearly every single morning. The hey had complementary espresso every morning from 6-10am. Location is convenient to many shops and restaurants within walking distance. Our stay was beyond amazing. I really can't express it enough.

Great staff, housekeeping is every other day which is great. Laundry machines Are self-serve but are definitely on the expensive side. One wash and one driver cost you $10 plus do you have to buy soap. Overall though the hotel is located very conveniently to the beach and I would stay here again

Lobby is nice & staff is friendly & helpful. The rooms could be cleaner. But we are overall happy with our room & the beautiful view we paid for. The coffee made down in the lobby for guests is also very good. We will definitely stay here again if we return to Waikiki.

Fantastic stay here back in May. Nice, budget friendly hotel with great people, on the quiet Diamond Head end of Waikiki.

Well as you might already know, the Park Shore Hotel isn't a 5 star Hotel, but the people working there are certainly 5 STAR, like the Man that helped me with a room reservation that I confused myself online back in California. His name is Angel, and what he did,,, for myself and family,,,was ANGELIC !!

LOCATION, LOCATION, LOCATION is the most important consideration when booking a Waikiki-area hotel and you do NOT have a vehicle. I had the opportunity to inspect the most deluxe rooms (beach view with a large balcony); stayed at a smaller room (beach view with a smaller balcony) and at the cheapest room (no beach view and very small balcony with no chairs). The differences between the three rooms are significant so you clearly get what you pay $$$ for. All three rooms had a safe, a microwave, and a small refrigerator. The cheapest room did NOT have a coffeemaker, bur free freshly brewed coffee is available in the lobby. If you're trying to save money, the microwave and the refrigerator allows you to buy drinks and prepared food at the nearby Waikiki Market to eat in your room. Park Shore is located across the street from the beach. The hotel has an arrangement with a beach vendor for hotel guests to checkout beach chairs, umbrella, towels, etc. free of charge. In the early morning, I swam in the protected swim area of the beach. This time of day (07:30 AM) is great because the water wasn't crowded. The hotel pool is small and NOT suitable for lap swimming. It's usually filled with kids with inflatable toys. The hotel's fitness room is very small. I never used it. There are numerous 5-star hotels with direct beach access and more amenities. The most expensive rooms at Park Shore are comparable to some of the 5-star hotels on Waikiki. If you want or need a lower priced room with great location, Park Shore is a good choice. The Park Shore is one of the closest Waikiki hotel within easy walking distance (10-minutes) to the Rainbow Drive-in.

The Park Shore is a nice hotel located right at Waikiki Beach. Walking out the front entrance you are on the beach in about five minutes. The hotel is surrounded by nice restaurants and stores to get souvenirs. The rooms are fairly small, but you don't spend a lot of time in them. The staff at the Park Shore were all great. Uber is readily available and can get you around town fairly easily. They have free coffee available very morning in the entertainment room located across from the front desk. The tour buses pickup right around the corner from the hotel so getting to your excursion is fairly easy. The zoo is directly across the street from the hotel. I recommend this hotel.

One star because I had to pick a rating. One day into a 16 day stay and found one cockroach on the outlet to the nightstand and one more n my bed. Goest services said there is nothing they can do except have me change rooms. No refund if they leave. I need to be reimbursed through Expedia. Completely unacceptable.

Hidden fees over 40% of cost of the reservation. Lack of maintenance and small rooms with not working ac

We enjoyed our stay here and will definitely return. The best part is the location, on the edge of waikiki but still within walking distance to everything. Really liked that we could get chairs and towels but need to get them early in the morning before they run out. The room itself is small but the balcony makes up for it. Great views of the ocean and diamond head.

I stayed at this hotel during the week I got married and it was fantastic. I paid a little extra, but you get what you pay for. The view of the Diamond head and beach was absolutely gorgeous. The service we were provided was friendly and quick. We had absolutely no issues with our stay at the hotel. The valet was exceptional. It was very convenient to have the restaurant we had our wedding dinner at attached the hotel plus the discount for staying at the hotel and the complementary rentals for the beach. This hotel came with a lot of perks and benefits, including a fabulous location. I highly recommend this place and I will be back!

We literally just got back from our trip yesterday evening and I wanted to write this review because I read reviews on Yelp the day before our trip and got anxious due to these reviews on here. The reviews on here are 50/50 so I was expecting a so so experience. However, check in was easy, our room was clean and the view was amazing! Room: 2 dbl beds, great view, clean. Housekeeping cleaned every other day. The room did not come with a microwave, which kinda sucked. You would have to rent ($) a microwave to use during your stay. The beds were clean and comfy enough for our 5 night stay. I do wish they were at least queen size beds instead of double. Amenities: pool, you get beach/pool towel cards to use daily and if u return them you get your cards back to use again whenever you want during your stay. Beach item rentals- each room is allowed 3 items to be rented at Beach candy per day and all day but to returned by 5pm, which is when they close. I suggest going right when they open (7am) to claim beach chairs as they do go by quick. They also have paddle boards and surf boards for rent. Location: ABC stores everywhere. Lulu's is literally on the 2nd floor (you get a discount if you dine there). The beach is right across the street. Lots of shops and dining places within walking distance. You do have to use the Valet service because there's literally no other parking option and it's just about $50/day. The Valet service is pretty quick too when getting you your car back. I saw that someone wrote a review about the Valet not taking care of the rental car, but luckily that was not the case for us. Front desk customer service was great. I thought it was cool that you were able to text the front desk if you needed anything, they were always very prompt in response. I'd most likely stay here again. We had 3 rooms in total for a family trip and we had no issues with our stay. A hui hou

I've had a catastrophic back injury. I'm in good shape - healthy. But I fell on a slick concrete in the rain last week. I fractured the L1 vertebra in my back. I can't walk right now. The PARK SHORE is refusing a refund.

Stayed here for the first time in Hawaii for 5 night and pleasantly enjoyed our stay here at the Parkshore Waikiki. Simple hotel with all the essentials we need at a reasonable rate. The Manager welcomed us with a Anniversary gift of champagne and chocolates, such a thoughtful gesture. We thoroughly enjoyed our stay, will consider this place again. Pros/ Likes: *Arrive early at 11am, and room was ready (TY!!) *Connecting ABC store *Nearby restaurants (Lulu's Waikiki, Starbucks, Decks, Island Vintage shave ice and so much more) *Beaches are literally across the hotel *Easy exit from the Waikiki strip *View of Diamond Head / park *View of Beaches (Waikiki Beach/ Queens Beach) *In-room shampoo, conditioner, bodywash, lotion, hand soap (love the Pineapple scent) *In-room hairdryer, mini closet, hangers, black out curtains, TV, mirror, mini fridge. *Air Conditioner (works so fast and at full blast) *Shower pressure (strong) *Comfortable beds and pillows *In-lobby sunscreen cream and after the sun cooling gel cream (I filled up a cup of the Sunscreen and bring to my room to avoid crowding at the sunscreen station) *Friendly staff all around from front lobby to valet personal, janitors and housekeeping. *Room Service (from nextdoor restaurant, Lulu's Waikiki) *Provides beach towels *In-lobby coffee (pretty good coffee, only wish the coffee machine run faster as a bunch of us are huddling around waiting for our turn) *Housekeeping is every other day (works fine for me) *Got Microwave (additional request, didn't get charged for it, TY!!) *Walkable distance to Diamond Head Luau

I stayed here back in May, which was my first time visiting O'ahu. Starting with the location, I liked it. The hotel is located at the end of the strip so if you spend all day walking and get lost it should be easy to find your way back. It's also right by the zoo and it's one of the only hotels with unobstructed views to the diamond head mountain. I arrived before my check in time and my room was ready! After getting to my room there was a slight discrepancy. There was sand on the carpet and I felt like one of the beds didn't have a clean spread. I was able to get someone to fix those issues before the night was over. They said it was every other day room service but it turned out to be daily which was nice. The room was equipped with a microwave and mini fridge which was convenient for leftover food. The brochure offered all of the information that I needed as a guest and the amenities were very convenient. Having Waikiki beach across the street made my trip very rewarding and the nearby restaurants and attractions made this a pleasant surprise. If your room doesn't have a view that's okay, because there are plenty areas around the hotel to find nice views. The hotel staff was very nice and accommodating. A lot of elders were staying here so I would be mindful of that. My only complaint with this hotel would be the lack of updated interior and noise. The doors were very heavy and you can hear doors slamming all morning and night. The bed shouldn't have had the material blanket underneath that it did in my opinion. Being a hotspot like O'ahu I would prefer all white bedding for safety purposes.

I travel to Hawaii every year in May to celebrate my birthday. For the past 3 years, I have stayed at the Outrigger Hotels right on the beach, and I must say they are very good. Having said that, I am 71 years of age and recently decided to semi -retire. Because of this, I have had to look for another hotel, as the Outriggers have just completely priced themselves out of my range. After doing much research on other hotels in Waikiki, I found this gem of a hotel, The Park Shore Waikiki. you want a nice budget friendly hotel, then this is the place. I stayed there for 4 days back in May, and it was great. From check in to check out, excellent. The people at the hotel are so friendly and helpful. Shout out to Chaz, who was great setting up my reservation. Unfortunately, it rained 2 of the four days I was there so I didn't get to go out much. But,,,,Lulu's restaurant on the 2nd floor is excellent. And, with 2 ABC stores at the hotel, one with direct lobby access, I purchased a few items and used the microwave provided by the hotel, along with a nice Keurig coffee machine. It is literally just a few hundred steps, across the street, to the beach. Also, the hotel is located at the quiet Diamond Head end of Waikiki. I was on the 15th floor, room 1509. It is an ocean view premium, with a nice large balcony. I had perfect views of the ocean, and Diamond Head also. The hotel is within walking distance to restaurants, shopping and more. Really nicely located. I have read over 200 reviews of the Park Shore, and the only advise I can offer is: Make sure you understand what type of room you are getting. I had some questions, so I just called and had all my questions answered to my satisfaction, and had a great trip. I will be booking here again for next May. Something else to consider: between January 2023 and April 2024 there are 160 5 star reviews and 41 4 star reviews. The Park Shore Waikiki Hotel and the people there must be doing something right.

Loved my birthday vacation stay here at park shore , we got upgraded to a suite which was nice had ocean view , had no problems with my stay. All team members made me feel like if I was home. Great 25th birthday !!! would stay here again thank you guys

Great location and Beautiful view ! nicely renovated lobby ! However Hotel rooms and hallways need a little TLC , this hotel would be so much better if it had better cleaning service . The hallways and rooms need a deeper cleaning. The beds and bedding honestly were sooo comfortable!

Old untidy rooms. Nice lobby and check in teams, but that's about it. Hotel is in desperate need of upgrades. Rooms and bathrooms are below average in terms of cleanliness.

Nice hotel in a great location, literally just steps from Waikiki beach. There is a protected children's swimming area and a normal beach area right here. The pool on the 3rd floor has good sun, a few cabanas and nice seating overall. Pool temp comfortable even in late Nov (warmer than the ocean). The gym has 3 stationary bikes, free weights, and a dual-pulley machine. Not busy. Downstairs lobby clean, updated. Free coffee in the AM downstairs and a coffee maker in the rooms. The downstairs machine grinds fresh beans on-the-fly for each cup. There is also billiards and darts but we didnt use them and didnt see anyone playing while we were here. There are 2 ABC markets including one attached to the hotel. Need a beer, sunscreen, snack? It's all right there. The zoo is literally across the street and the aquarium is a 3 minute walk. Heard good things about both from friends that live here but didnt end up going into either. The best restaurant we found was Tiki's. Ate there 3 out of 5 nights, was that good. The Deck, didn't like their attitudes but the coffee bar downstairs from The Deck made a good iced coffee. Room was small but ok. Had ocean view. Could here Lulu's nightclub rocking some nights, good music actually, but with the sliding door closed and AC on was quiet. Same for the street noise, just close the window and can't hear the city traffic below. A few bums around. I think that's par for the course anywhere USA these days. Far fewer than we have in San Jose, San Francisco, was a non-issue to us. No piss smells. Liked the location on the East edge of Waikiki. Could walk East into the park area, quiet, keep walking to DiamondHead just 30 min away (must make online reservations for DH, even for walk-in!). Or walk West and instantly be in the center of Waikiki. Would stay here again

I have stayed here more than once as the location is just perfect. End of the retail strip, across from the zoo, park and beach. Employees were always helpful and friendly. Nice pool and easy access to food service businesses. My room was the only disappointment as it really, really needs an upgrade. Feels like an older budget motor lodge at a much higher price. Balcony view was amazing though. With a room renovation, The Park Shore would get 5 stars. Would stay here again though for all of the strengths.

We had a wonderful stay here, the check in process was exceptional, customer service was excellent by the beautiful friendly Filipina lady at the front desk. The location is superb, about 3 minutes walk to the beach, bus stop is in front of the hotel. Very close to many stores. Although the room is old it served its purpose. We had a semi view of the ocean. I highly recommend this hotel if you don't want to spend a lot of money but want a place that is very close to the water and walking distance to everything. However, although our check-in was a breeze, our check out was a nightmare. I was aware that the check-out is at 11AM, the cleaning lady knocked on our door very nicely and I told her we are leaving soon and she uttered it's fine and was very pleasant. However at 11:15AM someone knocked on our door so very loud like a police officer looking for a suspect which I thought was very rude.I opened the door and it was the valet guy telling me check out is at 11 looking down his watch. I told him nicely we are almost out the door, I am fully dressed and getting ready to grab our belongings. This guy looked down his watch again and uttered "okaaaayy" very sarcastically. It was 11:15 for Christ's sake. I reported him to the manager and I truly hope he will reprimand him and train him that there is a nicer way to tell someone that check out is at 11 especially if the guest didn't look like they just got out of bed. With his attitude please let him stay in the lobby parking cars do not send him upstairs. I thought he owns the hotel for a moment. He made our leaving the trip with a bad feeling. Overall the front desk lady and the cleaning service lady was wonderful, will I stay here again? Sure. But I will never want to see the valet guy ever again

Hotel pictures and description is very misleading. This hotel is old and not upgraded or kept up. Rooms are super small. Couldn't open our luggage without blocking the way to the other side of the room. Bathroom had mold and only one shower curtain so it leaked all over. They only gave us one towel for a four person room! Had to ask for more towels and the guy who gave them to me looked harassed. No maid service for our entire stay (four nights). We had ask for a change of towels again after the shower leaked all over. Only two rolls of one ply toilet paper for our entire stay...we managed thank goodness. There was a big dirty hand print on the ceiling. Room was not cleaned well at all. Maybe like given the cursory once over. Trash not emptied and everyone emptied their trash into the hallway trash cans so it smelled bad. We were right near the elevator so you could hear everyone yelling down the hallway. Doors slamming are super loud and jar you awake at night. There were people outside either in balconies or in the alley below screaming for hours at night. No sound proof walls at all. So damn loud. My daughter woke up in the middle of the night freaked out because she thought someone was banging on our door but it was actually down the hall. Parking is valet only and fees were $400 more than what I paid for the room. One beach towel per person and you need like cards for it. PROS: 1. Didn't mind tipping the valets at all. They hustled. 2. The hotel has a Starbucks right outside 3. Front desk staff and valets are nice 4. They wore masks and I saw them vacuuming the lobby. 5. Across from the beach and the zoo

Somehow I really enjoyed my stay - I think because our room was on the corner with views of the ocean on one side and the zoo on the other. The hotel itself was older and nothing fancy but somehow it was clean and comfortable. Our room was special - most rooms I think have just windows on one wall. If you check in and you think you might spend extra time in your window maybe ask for different options. We had a couple rental cars - and that will cost extra - not included with the room price. Hawaii is not like Vegas - honestly, I don't believe that the hotel itself is so important - the beach is the highlight. The ocean is like a hot tub - jump in and enjoy - don't spend to much time all cooped up with four walls.

I booked a partial ocean view at Park Shore Waikiki but we were upgraded to ocean view upon check-in. The staff sure did know how to make our day! Room was also available an hour and a half earlier than normal check-in time. Absolutely stunning view, right across the street from Waikiki Beach. The room size felt a little smaller than standard rooms but it works. Two double beds, tv equipped with using Netflix/Hulu, fridge, Hawaiian Tropic brand toiletries and a small balcony with two chairs outside. Staff were always friendly and quick to answer any questions we had. There are towel cards provided at check-in (retrieve and return at the front desk). Complimentary coffee provided in the lobby in the AM and lemon infused water and POG (passionfruit, orange, guava) juice available in the afternoons. Resort fee is $25 + tax per night.