Shamy De la C.
Google
Last August, my family stayed at this hotel — what was supposed to be a simple, happy getaway. We’d planned everything down to the last detail, ready to relax before flying home. But life doesn’t always follow the itinerary.
On the day of our flight, my niece was suddenly rushed to the hospital. Everything turned upside down in a matter of hours. Our plans, our flights, our emotions — all paused in that moment of fear and worry.
Out of hope and honesty, we reached out to the hotel. We explained everything, thinking they’d at least understand. But instead of empathy, we got cold policy.
No refund. No flexibility. Not even a simple “we hope she’s okay.”
And maybe that’s what hurts more than losing money — realizing how quick some places are to forget that behind every booking is a family, a story, a heartbeat.
If you ever find yourself traveling, I hope you end up somewhere that remembers what compassion looks like. Because sometimes, that’s worth more than a five-star rating.