Park View Hotel

I sincerely hope it is directed to someone responsible for guest experience and hospitality standards at the hotel..|Day 1:|We arrived early and, since check-in was scheduled for 3:00 PM, we registered and left our luggage at reception before heading out for sightseeing. We returned around 4:00 PM and checked into our room.||At approximately 5:30 PM, we called reception to request some creamer and tea bags. We were surprised to be told to come down and collect them ourselves. We did so without complaint. Later, we requested an iron and were again asked to collect it personally from the reception.||After our evening city tour, we returned at around 9:30 PM to find the toilet in our room clogged. We contacted reception, and though a plumber was sent to fix the issue, the bathroom was left in an unacceptable and unhygienic state. Upon requesting it be cleaned, we were informed that housekeeping had left for the day and that no one was available to assist. We had no choice but to clean the bathroom ourselves — a highly unpleasant experience.||Day 2 – Breakfast:||We were aware that breakfast options were limited, but the reality was even more disappointing. There was only cold milk available. Since my daughter wasn’t eating anything else, I requested a staff member to please warm a little milk for her in the microwave. Shockingly, she refused to do so.||This simple act of kindness — a basic part of guest service — was denied, and that left me extremely disappointed.||Reception has informed us that housekeeping leaves by 5 PM, and any requirements beyond that must be handled by guests themselves. This is a serious concern and something that should be clearly communicated at the time of booking. Had we known, we would have certainly reconsidered staying here.||To sum up, our experience has been extremely underwhelming and unsatisfactory. From lack of basic hospitality to having to clean up after plumbing issues ourselves, it has fallen far below the standards expected from any hotel.||I hope they will take this feedback seriously and work towards improving the overall guest experience — no guest should have to go through what we did.||

Very small room, we booked king size bed as per booking. They provide us twin bed without view whereas it was clearly mentioned room with view. Location is perfect. Breakfast is good. Restaurant staff were not helpful.

I stayed at the hotel in a “Superior Double or Twin” for three days while I was attending a conference in the Suntec Convention center. Hotel is within walking distance from the Bugis MRT station that’s on the line going to the airport. And yes, I managed to lug an international check in sized piece of luggage along while I walked to the hotel. It’s an older property on the beach road that has extensively updated to current standards. The façade of the hotel looks old from the outside, but it’s much better appointed inside. The reception and other staff are very matter of fact. They do not come across as overtly friendly but are very efficient. My queries over email and at the desk were replied to promptly and accurately. Check in time is at 15:00 and check out at 12:00 noon but they will allow you to leave the luggage with the reception and use the common rest rooms if you arrive early or want to leave your luggage a little late. The hotel has six stories served by two lifts. The stairs are narrow and are better left unattempted, small is the situation with corridors in each floor. The rooms have key cards, but the lift access is not controlled by the key cards. The entire property is non-smoking. The rooms are smallish but are very neat and clean. The linen and towels were clean, and the housekeeping changed them every day. The room that I stayed in had Air conditioners, the window is small and there is no ceiling fan indicating that it’s designed to be used only with the AC on. Standard tea/ coffee supplies and a kettle are provided. There is no closed cupboard for clothes but there is open clothes stand and a small shoe cupboard below that. This small floor cupboard also houses a document safe with a number lock. There is a mini fridge adjacent to this cupboard. The free Wi-Fi had poor signal strength in my room and was quite slow. Please have a look at the pictures and the video for a visual impression The bathroom is small but functional. Water heater and AC need to be switched on manually within the room and the reception staff give you clear instructions about using them. The dining room where they serve the complimentary breakfast IS small and during busy time you may need to wait with a loaded plate to get a seat. Breakfast is functional but not lavish All in all, the minor niggles and irritants do NOT detract from the fact that this is fantastic value for money offering in a very expensive neighborhood. Works especially well if you are a business traveler or tourist who do not plan to spend a lot of time in the hotel and use it a convenient base of operations while you do your stuff outside

The hotel was excellent. Located centrally with easy access to public transport. The breakfast was great. Rooms are small but clean and well kept.

The location is good, but besides that, the hotel is pretty dreadful. Breakfast is absolute garbage, and the windowless rooms are closer to a humid prison cell than anything else. Oh, and "Park View"? Seriously? Where's the park? I was here on business and I still feel coned.

From the moment we checked in, my family and I were met with rude and unprofessional customer service. The front desk staff lacked basic courtesy and made us feel unwelcome. When we got to our rooms, the sheets were visibly dirty, the fridge and bathroom were not cleaned properly, and the entire room had an unpleasant odor.|We were only given one room key, which was highly inconvenient, especially when moving in and out with a family. The room itself was very small, and the hotel as a whole is clearly outdated. Even basic functions like hot water required manually switching a button on and off— something that shouldn't be necessary in any hotel today.|The next morning, while waiting at the breakfast area for the rest of my family, one staff member approached me aggressively and demanded the food voucher without even a "good morning" or any courtesy. It was humiliating and completely unnecessary. The food was greasy and oily, and again, the lack of professionalism was evident.|This has been the worst hotel experience l've had during my two weeks traveling through Asia. The entire property is in desperate need of renovation, proper training for staff, and better hygiene standards.

The room and facilities are great, but the male staff member at the reception was very rude when I arrived to check in. He was speaking in Mandarin with his colleague in a way that seemed like they were laughing at the guest. I believe this is highly inappropriate behavior for a staff member toward a guest.

The hotel is a 5 min walk from the Bugis MRT and has a lot of bus stops within walking distance which is ideal for tourists, especially those who wish to visit places like MBS, Vivo City and Bugis itself. You pay for a great location, clean and efficient service and a breakfast buffet (extra charge) available fron 7am to 10am everyday. An overall pleasant experience that's worth your money!