Rubina T.
Google
I attended a wedding reception at Park Village Resort recently. There was a small private room near the reception area allocated for the bride and groom and their close friends, where they could change, sit, and relax away from the main hall. When I entered the room, I was carrying a bag that contained two khatas and, underneath them, an envelope with cash for the bride and groom. As soon as I arrived, the bride and groom stepped out to dance, so I placed my bag in the room, intending to give them the envelope later. Only close friends and family were accessing this room, along with hotel staff who came in to serve drinks. I did not see any other guests enter the room.
I arrived at the wedding around 8:30 pm and returned to the room at approximately 10:30 pm, as I was about to leave and wanted to give the couple the envelope. Unfortunately, when I checked my bag, the envelope was no longer inside. It was found outside the bag, opened, and the cash was missing.
I contacted Park Village Hotel to inform them of the incident, not with the expectation of recovering the money, but because this is a reputed hotel and such matters should be taken seriously. There is no CCTV inside that room, which I understand, but what was most disappointing was the complete lack of accountability or empathy from the management. There was no apology, no reassurance. Instead, there were suggestions that it could have been a guest, which was quite disheartening, especially given that only close friends had access.
I was told multiple times that I would receive a follow-up call after the staff were spoken to, but no one ever called back. I had to call twice myself and received the same dismissive response each time.
Overall, the handling of this situation was extremely disappointing. I am sharing this review simply as a word of caution for future guests to be careful with personal belongings, and because I believe a hotel of this standing should take such incidents more seriously and demonstrate accountability and professionalism.