Gemma Carroll
Google
Edited to let everyone know that their reply below with any email to contact means nothing as they just wouldn't reply to your email! If I could give zero stars I would.
I purchased a very expensive painting from a Park West art auction on a cruise, which was supposed to include several free prints and EU shipping to avoid taxes and fees. None of that turned out to be true. I was hit with unexpected customs charges and spent weeks dealing with FedEx because of incorrect paperwork Park West provided.
The free prints, which were promised as part of the same shipment, were sent separately with errors in the documentation, and they ended up being confiscated. I’ve spent countless hours emailing FedEx and Park West, and Park West’s customer service has been utterly useless. Emails go ignored, staff don’t seem to read what you’ve written, and basic requests are either misunderstood or ignored entirely.
For a company dealing in high-value artwork, their aftercare is shockingly bad. What should have been a joyful experience purchasing my first major art piece has become a stressful, drawn-out ordeal. I would strongly advise others not to purchase from Park West