Parkhotel Adler - Hochschwarzwald Hotelbetriebs GmbH

I cannot recommend this hotel any more highly, it was a wonderful stay. The hotel itself is interesting and you can see great care is taken of it. The rooms were very well appointed and a high standard. Inclusive dining is sometimes a sign you will have a limited menu - but not here, the choices were wide and an excellent menu. Extra touches such as afternoon tea an added delight. My wife had a massage at the wellness centre and she extended it because it was so good. One of the best she has ever had. And finally the staff - every single one we dealt with were excellent, helpful and attentive. Do not hesitate to book here

We booked a room with a separate sitting area and a large bedroom. Both were furnished beautifully, very clean and comfortable. The Hotel is luxurious in every sense. Breakfast, Lunch, Afternoon Tea and dinner were included in the package. Food was delicious, varied and the staff were professional and courteous. Very large hotel grounds, immaculately kept and maintained. The area around the grounds is peaceful with plenty of walks.

Last weekend we tried out the “gourmet experience” program at the Parkhotel Adler. We were particularly impressed by: the beautiful wood-fired sauna the well-maintained park the tasteful décor the good dinner In terms of price, the offer is certainly comparable to other five-star hotels in Switzerland and Austria. Unfortunately, the service fell far short of the expected five-star standard: Reservation: 30 minutes before our arrival we called to make a last-minute reservation, but were merely referred to the online booking system. Welcome: On arrival there was no welcome drink, even though it was apparently prepared. Tea time: The quality of the tea time was very disappointing. Dinner: Another guest had to help us find our table—staff showed no initiative, even after a long wait. Breakfast: After being told we could sit wherever we liked, we were asked to leave the Crystal Room because it was already set for dinner—even though shortly afterward other guests were allowed to have breakfast there. Mini-bar: When we asked when the minibar would be restocked, we were referred to housekeeping instead of the staff taking care of it themselves. Other: I sat alone for 30 minutes in the area behind the lobby and no one asked if I needed anything, even though two other guests next to me were served drinks. We are accustomed to luxury hotels where the staff looks after the guests and adapts to their needs—not the other way around. On top of that, the sauna area has unusually short opening hours. When it opened in the morning, the wood-fired sauna wasn’t even ready to use, so we had to skip it before departure. Given its pricing, the Parkhotel plays in the same league as other 5 star hotels. However, the service quality fell well below our expectations—and, unfortunately, even below what we have recently experienced in some 3- or 4-star hotels, at times bordering on disrespect. We did not notice the hotel management at all—apart from the concert that disturbed our evening rest and was not mentioned by the staff at check-in. For these reasons, we are very unlikely to return as guests.

We return here yearly for our wedding anniversary (at least for ten or more years now) so have seen things evolve over time ... This stay was truly wonderful (helped by the weather as well). Lots of staff present and generally seemed very happy which is always a good sign. Service was well paced and friendly and our room was quiet and comfortable as always. Everywhere seemed well maintained and the breakfast is one of the best around (at least as far as our travels are concerned) with lots of choice and a notable increase in speed of service when ordering something from the kitchen (was fine before but much sharper this time around). Dinner also very good ... menus fixed but can swap things around if needed / desired and cooking was excellent with efficient service. Didn't have the chance to use the spa as late back both days so substituted afternoon tea which was most enjoyable. As always the facilities are great but its the staff who make it all come together so a big well done and a similar sized thank-you to them all.|Looking forward to our return already ...

Yet again my stay was perfect. Everyone was very attentive, helpful and smiling.|The hotel has been renovated a few years ago and it is a success. The colours chosen for the rooms both walls and furniture are very good and very relaxing. The bed was very good, house keeping very thorough.|The food was excellent, innovative and at the same time traditional. It was light and although plentiful, you were always feeling good after a meal.|The spa, pool and sauna were most enjoyable.|So I can only recommend the hotel as I am sure one will not be disappointed.

We staid 5 days at Adler Hotel and this was our fifth time with this superbe hotel. Wonderful client centric service, excellent food, great swimming pools and wellness offer. Superbe location in the Black Forrest with accommodations that are so typical for the region. We love it! We will be back soon!

There are only a few hotels we return to time and again – not just for the comfort, but above all because of the outstanding team at Parkhotel Adler. These days, there are many upscale hotels, but we have rarely experienced one where the staff are so courteous, professional, warm, and incredibly child-friendly. It is precisely this warmth that brought us back to Parkhotel Adler for the third time – at the explicit request of our youngest daughter. Once again, we were not disappointed and were able to enjoy another wonderful, relaxing stay at this special hotel. This time, my parents joined us, and they especially appreciated the delicious food, the beautiful grounds, the peaceful atmosphere, and the impeccable service. A particular highlight for my mother was the morning walk with her grandchildren to see the deer in the hotel park. I can wholeheartedly recommend Parkhotel Adler – for young and old alike, but especially for families. It’s rare to find a hotel of this standard where our three children feel so completely at home.

Second visit here and just as good as last time if not better! Spacious rooms, 2 large heated pools, indoors and out, and really excellent food and wine. Service impeccable - friendly and efficient. No hard sell of extra services, luxury options etc common in many high-end spa resorts. Plenty of walking trails all around the hotel. Park your car (free) and forget it for a few days. Special mention to piano player Kuno who plays straight ahead jazz out of the very top drawer. As he should, having studied with legends like Barry Harris and Frans Elsen. A truly unexpected pleasure to find music of this quality in a Black Forest hotel lounge! We shall certainly return.

The Parkhotel Adler is amazing!! The rooms are great (although each room has a different layout, so if you don't like the layout of your room, it's worth asking to switch). They have an indoor pool as well as an outdoor pool (both are heated), and you can actually enter the outdoor pool from the indoors, so you aren't freezing if it's cold outside. Their restaurant is right across the walkway, and you can also opt for their breakfast buffet (50 euros/person, so be prepared to eat if you go!). However, the breakfast buffet has quite an impressive spread, and there is also unlimited champagne, so worth the splurge. I highly recommend the Parkhotel Adler!