Traveler10241955
Google
Awful. Stay away! We booked through Expedia as Parkland's website did not offer the option for two double beds, we needed. If we had known we would be treated like the lowest cast of humanity, because we used a third party, one that Parkland negotiates & contracts with (in their control) then they need to stop using third parking booking agents. They pay Expedia and other third parties a commission (do not know how much Parkland agrees to pay, again in their control),then make the customer pay with ill will and bad treatment which is appalling (google says about 10 - 20 to 30%). ||We called three time to ask for a quiet, upper level room and got put in an accessible, awful ground floor room (felt like it was in the middle of the main strip with the noisy motorcycles and pick-up trucks). The accessible shower stall floor (was disgusting), hand rail and heater dirty & rusted, dresser, bed headboard had stains all over, very wobbly ceiling fan - not safe. Room smelled of old air freshener (you'd think they could get some 'nicer' smelling plug in's instead of cheap spray) so we had to use a table to prop the front door open and use the fan to clear out the stench from the room. As a meeting and event planner, I know how hotels make their money, by commission from a third parties (and do not take as much money to the bank) with having to dole out funds to a third party (again if they do not want to pay third parties then do not list it, but do not choose to list it then treat people like crap, like Parkland does. I will contact Expedia directly to tell them of the abhorrent treatment by Parkland and all of it's staff (they're trained to give third party clients the worse rooms), and will also contact NB Health as they told me they have no rooms with AC (I have asthma and asked) as with our changing climate they need to have AC (just like they need to have heat in the winter months). Even long-term care homes are now required to have AC for our brutal heat. We had stayed there previously, and it was great, but booked directly, talked with owner multiple times and he was friendly, saw the hummingbirds out of the dining room window). This time due to the treatment we did not step into the hotel and chose to give our F&B (food & beverage) budget to others in town.||When we checked in, asking for our preferred room, the reception told us should have cancel with Expedia and re-book with them directly (again Parkland did not offer the room we wanted). Paid over $200 with tax for the pleasure of this disaster.||This owner does not understand that repeat customers are the bread & butter of the hotel industry as it's cheaper to keep a customer coming back, based on how you treat them, vs trying to find a new customer, especially after bad reviews, of which there are many for Parkland.