Helen Skelton
Google
Do not stay here! I’ll start with the good – it was clean and just a short walk to Darling Harbour. Unfortunately, that’s where the positives end. This is barely 3-star, let alone 4-star accommodation.
I booked a Club Room with the promise of a premium experience including Darling Harbour views, a well-appointed room, buffet breakfast, and twilight drinks and canapes in the Club Lounge.
Instead, I got a view of a busy highway, a very unimpressive room missing everything that you'd expect of a club room in a 4-star hotel. There was no minibar - just an empty fridge. Not even bottled water (instead, you carry a jug down the hall to a communal filter). I completely get the sustainability sentiment. But why wouldn't you have a filter in each room!
The shower itself had a fixed waist-high head, which was inconvenient and uncomfortable and you had to call room service every time you wanted a single-use tube of even the most basic of amenities such as conditioner.
In addition, when I attempted to access the Club Lounge I was declined entry and sent to reception where I was told that lounge access required an additional $113, even though it was listed as an inclusion of my booking!
Breakfast was disappointing and basic – cornflakes, cold curdled scrambled eggs, and coffee orders that never arrived. And when I tried to order from their late room-service menu, the only option available was a cheese and tomato toasted sandwich.
For the price and the promises made, this hotel was a complete let-down. I will not be returning.