PARKROYAL Melbourne Airport

We had a very early morning international flight so opted to say here the night before.|We got to unwind before our flight. I had booked a business suite but we were upgraded to a Spa Runway suite on arrival. I am a discovery gold member so as well as the upgrade got a room discount and breakfast and dining discount.|It was lovely and seemed newly renovated with great runway views. Large with a separate bedroom. |The excellent runway view was a huge plus as my husband seemed to spend all his time runway watching. He only wished for binoculars in the room. |Tried out Bar Ario in the evening. Very nice bar. The food was really good.|As we were leaving so early in the morning we didn’t get to try breakfast. Before our stay Rohit was really helpful - he organized coffee, juice and a breakfast take away bag for us to pick up on check out.|The bed was very comfy and the room was quiet. Check in and out was easy and all the staff friendly and helpful. Really enjoyed our stay.

Our family of five stayed here for one night so we could make our early morning flight the next day. Since we stayed here last, it looks like they've made a little bit of effort to update the rooms, but it feels like it was done on the cheap. The beds weren't super comfortable so we didn't sleep very well. To be fair, the rooms are very quiet considering you're across the road from a working airport. Overall, the location is perfect for a quick dash to the terminal but the comfort factor could definitely use some work.

I really enjoyed staying here, the staff were all so helpful, especially when I had some questions with the parking. The suite I stayed in was super spacious and perfect for spotting planes! The hotel features a really cool design aesthetic throughout. It was perfect for an extended layover!

Handy to be able to exit the airport building and walk across the road. Arrived at 2am and just wanted a soft drink, man behind the desk said everything was obviously shut and we could get one from the mini bar. Well we couldn't because it was locked. WTH!!! Next morning young receptionist told us this information was on something we signed but who reads the fine print when you've been awake since 4 am and it's now 2am the next day? They lost brownie points there. Never had a bar fridge, in a room already paid for, locked!

Be warned: |a) Frightful restaurant. Dinner: Pretentiously described dishes were very average. Breakfast: Poorly organised, unhelpful staff, some of whom had plenty of time to stand around chatting amongst themselves, or with important managerial type who appeared. Buffet poorly laid out.|b) Sneaky minibar operation, based on pressure pads inside and on top of the fridge. This means if you pick up an item as you think about removing it , you have already been billed with its cost.|c) Rude reception staff. Check-out is 11 a.m. We were admittedly late because my partner had an upset stomach. At 11.10 came a phone-call from reception"You were supposed to be out of the room at 11 o'clock". We are widely travelled. we understand the importance of check-out times. We have on occasion stayed in the room beyond that time. Most hotels don't make a fuss at all. Sometimes there is a polite reminder. The wording and the tone at the Parkroyal were totally unacceptable.|The only advantage of this hotel: its closeness to Departures.

The Park Royal is convenient as it is located at the Melbourne Airport. Be aware of airport renovations and lack of hotel signage to get you to the right lift for the hotel reception area.|The reception manager (Jessica) dealt with our arrival by completely ignoring us and we thought she was hiding out the back leaving other staff to check-us in - approximately 20-30 mins. We finally got to our room which was lovely for a 1-night stop over. The restaurant manager (Sam) was superb and rescued the evening for us.

I went in person to reception to enquire about a plane spotting package, mainly with the intention of viewing a room before booking. Kit was very accommodating and went above and beyond to satisfy my requests. I would not have booked a room had I been told “ check our website for details “ I wanted a personal experience. Ten out of ten Kit for your helpfulness and taking the time to help me choose a suitable room. Very much appreciated and I look forward to my stay next month in the Deluxe King Room. Nothing beats personal service.

We stayed one night and were given a high floor room as requested but also received an upgrade due to being members of their loyalty programme. The hotel room was spacious and had undergone a pleasant refurbishment with a nice bathroom, comfortable bed and good amenities. The room was warm and cosy with interesting views back to the CBD in the distance. Tried the restaurant which served average dining fayre and breakfast option. The restaurant and bar service was slow on the evening due to what appeared to be a lack of staff numbers. We specifically stayed here for the direct link bridge between the hotel and the terminal as we had a huge amount of luggage following a long trip away but was disappointed to find that the link was closed and undergoing major reconstruction works meaning an awkward struggle and detour to the terminal. There was no assistance offered by the concierge/reception other than pointing out the alternative route options of getting to the terminal check in zone.

I am writing on behalf of my 87 year old mother, Barbara. She was transiting through Melbourne airport on 29 NOV when her onward flight was cancelled. None of us live anywhere near Melbourne, so she was stranded and completely alone. She has limited mobility and requires assistance. Needless to say, we were beyond worried. I am so thankful we found the Parkroyal Melbourne Airport, and their wonderful team. We can't thank them enough for their kindness and professionalism. From the moment she was in their care she was safe, secure, comfortable and happy. Above and beyond doesn't even begin to describe the service they provided. They handled her bags, escorted her to her room, made sure she was comfortable, and arranged room service. Mum said the food was outstanding! She could not say enough good things about her experience, and the wonderful staff. And they helped her to her flight the next day! We can't thank the staff enough. It can be tough dealing with the public. Please know that your genuine care and kindness has a huge impact. This team deserves special recognition. On behalf of our entire family THANK YOU!

This hotel is very convenient located right across from the airport. If you have a late arrival or an early departure, the location is ideal. The bed was comfortable and we didn't have any problem, tho they could definirely use some updates in their rooms especially for the price they charge.

Great location as we wait for our morning flight to LA. My big problem is the sheets reek of chemical perfumes. It gives me a massive headache and I can't breathe. I don't know how I'll be able to sleep. No it is NOT what "clean" should smell like. It is just toxic nasty chemicals and NOT healthy. We are inundated with too many environmental poisons already. Hotel sheets should not be another cause of air pollution. We all have a right to breathe clean air. Are you listening Park Royal Melbourne Hotel?

We stayed over for one night at the Parkroyal as our incoming flight to MEL was too late in the evening to catch an onward flight to Tasmania. The best thing about the hotel is its convenience to the terminal - it's literally right across the dropoff/pickup road, and on the way out the next morning, you can use the walkways that connect the parking garage below the hotel to the terminal directly. As such, it's a no-brainer to stay here if you have a quick layover and don't need to travel into Melbourne itself. Even though we got in relatively late - around 10:30-11 PM on Christmas Eve - the hotel staff were quick to check us in and get us to our room. The lobby is nice and spacious, and the decor is pretty straightforward otherwise. We had a view facing away from the terminal - so while we had the parking garage with a prominent view in front of us, you could also see the sunrise, with the city skyline in the distance...probably not the most important thing in the world, but it was nice to have something to observe when we woke up very early given our jetlag. Given the hours, I imagine there is a curfew on flights, which is why we heard no air traffic, but it seems like the hotel overall is well-insulated against noise from airplanes. The finishes in the room were pretty standard, but the bed was quite comfortable, and I appreciated a standalone shower that doesn't have the weird half-cutoff protector that showers in bathtubs in this part of the world sometimes have. The gym, which is one floor above the lobby level, is actually one of the better hotel fitness centers I have been to - it's very well-appointed, with lots of space, lots of weights, and plenty of machines and even equipment (like a weight bar that can have weights added on individually) that is a rarity elsewhere. That was nice to have access to for a 4 AM workout (the gym is 24/7). I'm not sure if plenty of folks really stay here beyond a night at a time, but the convenience and the amenities make it by far one of the better experiences at an airport hotel that I have had. If you need to stay near MEL, don't bother going any further away - the Parkroyal will have everything you need.

Lovely Airport Hotel! Staff friendly and really helpful, our case was damaged, we had to buy a new one and they very kindly disposed of the old one for us! We had a room facing the runway, despite this there was no noise from the planes taking off and landing. Rooms exceptionally clean and comfortable.

The Park Royal @ Melbourne airport has been a stop on both my overseas and most recent Tasmanian trip. They are one of the most convenient hotels to an airport in the country, though I do wish the walkways were closer to the elevator when you arrive of an evening in the cold... The staff are friendly, and the restaurant is certainly better than plane food so it's worth eating something before you take off on your next leg. The rooms are a good size, clean and well appointed. My only gripe is that at peak times check in & out is really slow as there are only two counters!

Always happy to stay here on our way to ski fields. The food in Airo restaurant was so well cooked and presented. The room is spacious, modern, comfortable and clean.

Travelers stay away. This hotel might be nice but they are low class in policies. So if you're like me and travel constantly all over the globe, but need to change hotels from time to time, never book here. The cancellation fee is equal to the cost of the room. I have added the to my never ever ever stay at this fucking place again list.

I flew in late due to strong winds in Sydney disrupting flights around the country. Got upgraded to 914 a suite overlooking the airport. Automatic blinds in the living and dining room. There were two toilets. One in the bedroom & in the living room. Ample space. I went to the gym but didn't use the pool. The airport is on level 5 onwards in the car park. Just walk across the driveway in front of the airport. Good night sleep with earplugs. Couldn't hear any airplanes taking off or landing. After our meeting next day just walked across the road. Caught the flight home.

I found this to be a surprisingly good hotel. I expected it to be a little downmarket, a bit noisy and a mediocre restaurant. Not so. The rooms are clean and quite, rather stylish in fact. The restaurant is very nice indeed with friendly and helpful staff. Except for the fact that it's in an airport, this place is one I would come back to if I had a layover.

This is a really nice and clean airport hotel. There are huge and beds are really confortable. It is just across from the terminal. I would definitely recommend it If you have to spend the night at the airport.

I was sad I only stayed here for one night ... didn't arrive til 1:30am and had to leave by 8 to catch my international flight ... so really I was there for a few hours, but they were amazing hours. comfy king bed, huge window with views of planes landing and taking off, heavy blackout blinds, and they left me a friggin gift bag! Like, no charge ... some waters, champagne, these yummy cookies, an eye pilllow and chocolates! some nice pick me ups for my long plane ride ahead. The breakfast included was awesome, tons of delish hot food and millions of different pastries. Wish I got to spend more time there!

Avoid the Buffet Breakfast! The Hilton Melbourne Airport now known as the Parkroyal was always a welcome retreat from the hustle and bustle of Melbourne Airport, a quiet place to relax and reclaim one's self before heading across to the chaos that is any major airport. What once was an oasis is sadly little more than a holiday inn, the love and character that was once exuded by the staff seems to have disappeared. On this busy morning I chose to escape terminal 2 and have breakfast, a treat I was sure I deserved. What I stumbled upon left me cold and disappointed, what was once an award winning restaurant is now simply an unloved collection of buffet dishes with some very simple fair. Having eaten at this buffet before and in comparison to other leading Melbourne hotels I can simply say this does not deliver, there is nothing luxurious or compelling with what is on offer, a testament to this would be the shear lack of customers. No longer is there an egg station, or even a chef, grab a waitress and tell them if you want your eggs done anyway but scrambled and they will organise it for you. But what happened to the theatre of watching a chef make your omelette, of having a chat and saying exactly what you want in it, this has gone. Welcome the pancake machine, no seriously, press a button and out comes some of pancakes. Offcourse automation is a good thing, perhaps also get rid of staff and have the droid from the domain real estate advert welcome guests, at least somebody would welcome guests. What has gone is the passion, the passion for food, the passion for customers, the passion for success. Today it's an automatic toaster, automatic coffee machine, automatic pancake maker and a few warm dishes you would expect in any good 3 star hotel, but pay $35 and you simply expect more. In this day and age we expect fresh juice bars, a huge cold selection and artisan baked items not purchased from Woolworths. Today we expect more and today we should get more.