PARKROYAL Serviced Suites Kuala Lumpur

We stayed here as a family of 3 (with a toddler) in a one bedroom premier suite. The apartment was especially spacious and my active son was able to run around happily. There was plenty of space for luggage also. All our interactions with staff were pleasant, but special mention to the housekeeping staff who made up our apartment every day without fail. They would even ask when we were heading out so they could start on making our room. The breakfast buffet was good, and we found enough variety for our 1 week stay to try something different each time. It can get quite busy at peak times for breakfast, and the staff get a bit flustered, but generally it was fine for us. The laundry room was a good, though it would have been nice to have a washing machine included in our apartment. I understand the larger apartments have a washing machine, I don't see why one can't be installed into every apartment. There's certainly space for it. We also thoroughly enjoyed the rooftop pool (one heated jacuzzi) and steam rooms. It was all very clean every time we went. Though, they do close when it starts raining. We came in December, a particularly rainy season. Overall a very enjoyable stay, and we would definitely consider staying again.

We stayed in Park Royal for new year’s eve celebration. The location is very nice and we had a room facing KL tower. During the firework, we watched live for 30 mins-60 mins of non stop firework. Amazing view. Room was spacious and comfortable, swimming pool was good as well, only downside is the dining area for breakfast which is quite small and cramped (need to queue - quite fast though to enter). Unfortunately not many selections of food unlike if we compare with our experience in Genting, however it was okay and decent for getting ready for the day. Overall we were satisfied with our stay here and mostly satisfied with the room itself.

Very happy with our stay here, we have stayed a month and have another month to go! A family of 4 staying in 2 bedroom apartment and it's a large enough space to be comfortable for us all. There is it's on individual laundry which is very handy for our long stay with a washer/dryer and fold out hanging rack. The only thing that we struggle with us the amenities in the kitchen as only very basic items are provided (but not many guests would have our length of stay and want to be cooking with great eateries around). Location is good, we can walk to Pavilion and Sungei Wang easily or waiting for a Grab isn't long. The facilities are good, 2 pools, 2 spas, a simple playground, a well equipped new gym and some saunas too. The staff are absolutely wonderful and so caring and friendly from the conceirge, front desk, breakfast team and cleaners. Thank you to everyone for making our stay so lovely!

Great location and nice hotel. The room we shared (two adults and a 14 yo) was very small, however considering the central location and that we don't spend much time in the hotel room, it was fine for us. We had 'Club Lounge' included in our package which includes a different breakfast area and afternoon drinks - don't do the breakfast there, it is terrible in comparison to the buffet breakfast on ground floor, which is great if you can avoid peak hour! The pool was quite nice.

Hotel is in a fantastic location. Heart of town at Bukit Bintang, KL. We had no trouble walking to the many eateries just a stone's throw away. Indian-Muslim food, Indian cuisine, western, not to mention Pavilion Mall and Fahrenheit 88 Mall are all within 10 mins away. On the downside, I would say that the breakfast spread was nothing great; and we made a mistake of paying for the deal with breakfast included. Directly opposite the hotel is a 24hr coffeeshop with full menu. Hotel has standard amenities, gym, pool, baggage storage etc. Room service is not 24hours however. The housekeeping did take some time to respond to my request, though they were polite and efficient in their work. The sky pool is quite nice, not too big but being on the 30th floor does offer some nice views. Our room itself was big, almost too big but being a service apartment we understand the need for size and cupboard/shelf space for families. We booked a 1-bedroom suite. There’s a 7-11 store on the first level, and a KK mart opposite the road. Overall a good hotel, though I would not say it’s too friendly on the wallet. Would advise travellers to have lots of buffer time to go anywhere by car/ride hailing as traffic was a huge a gridlock during heavy downpour (though this is not a hotel issue).

I stayed at PARKROYAL Serviced Suites Kuala Lumpur twice, and I genuinely love this place, mainly because of the staff’s hospitality and warmth. Every interaction felt welcoming, and their service made both stays very pleasant. The apartment itself is extremely spacious, which is a huge plus. There was more than enough room to place luggage comfortably, plenty of space to hang clothes, and a very large mirror that was especially convenient. The bedroom was clean on both stays, and the bed was comfortable, which made it easy to rest well. Basic toiletries were provided, the air-conditioning worked well, and the kitchen area was large and practical, making the unit feel very livable rather than just a short-stay accommodation. The bathroom deserves a special mention as it was also exceptionally spacious, with a bathtub included. The dry area was large enough for me to comfortably change clothes, which I really appreciated. The location is another plus. It is not too far from major shopping areas, and Grab drivers had no issues locating the property, making getting around convenient. In terms of downsides, if you are specifically looking for a brand-new or very modern property, this may not be the right choice, as some areas do show their age. The gym is also not the newest, although it is well equipped with a good range of machines. Additionally, if you are staying on the lower floors, it can get a little noisy at times. I did not try the breakfast during my stays, so I cannot comment on that. Overall, a comfortable serviced apartment with generous space, clean rooms, and warm, attentive staff, particularly suitable for travellers who value space and service over newer finishes.

Our wedding group recently stayed at ParkRoyal Serviced Suites KL from December 26th to 28th, 2025, and overall, it was a very positive experience. It was our time with Mira early in the year that led us to book a December corporate gathering at your place. We encountered some initial communication gaps that led to a few check-in delays. While the front desk appeared a bit overwhelmed by the holiday rush, their determination to resolve the issues was clear. There was some confusion regarding our pre-prepared keys—likely complicated by our staggered arrival times—but the team worked diligently to get everyone settled. We were especially impressed by the leadership of Azlina and Dayana, who provided exceptional "Malaysian hospitality" and ensured our needs were met throughout our stay. Despite the high volume of guests, your staff like Raziman remained remarkably calm, supported by the efficient teamwork of Aina, Ani, Atul, and Soon Yee. Special thanks also go to Dayana for stepping in to expedite the process, as well as Ezaham, Haikal, Immadul, Ira, Kamarul, Shafiq, and Sharmit for their contributions. Dayana deserves special mention for her dedicated attention to details throughout our stay. Additionally, Kavi and the restaurant team were consistently welcoming, and the concierge staff, porter, doorman, were all invaluable in assisting with all areas of logistics, even photo-taking. While the experience had its minor imperfections, the team’s earnest effort to provide a perfect stay truly earned our high recommendation. We hope to visit again soon and look forward to another experience with your excellent hospitality staff.

I recently stayed at the PARKROYAL Collection Kuala Lumpur and had an excellent experience.Location – ⭐⭐⭐⭐⭐ (5/5)The location is unbeatable. Right in the heart of Bukit Bintang, it’s incredibly convenient for shopping, dining, and nightlife. Everything is within walking distance, making it perfect whether you’re here for leisure or business.Cleanliness – ⭐⭐⭐⭐⭐ (5/5)The hotel is exceptionally clean. Rooms, common areas, and facilities are all well-maintained and spotless. Housekeeping does a fantastic job every day.Service – ⭐⭐⭐⭐⭐ (5/5)The staff were friendly, helpful, and professional throughout my stay. Check-in was smooth and any requests were handled quickly. Their hospitality really stands out.Facilities – ⭐⭐⭐⭐ (4/5)The facilities are good overall. The pool, gym, and dining options are modern and comfortable. A few areas could be improved slightly, but overall still very enjoyable.OverallA great stay in the centre of KL. Perfect location, very clean, excellent service, and solid facilities. Highly recommended—especially for travellers who want convenience and comfort.