Parmelia Hilton Perth

My stay at Parmelia Hilton Perth was great! The excellent customer service started right from the concierge guys. The morning and night shift for the concierge was helpful. The front desk lady was quick with check-in and professional. My room was spotless. The pool area was great for my nephews. Everything at this Hilton property was 100% Highly recommended ⭐⭐⭐⭐⭐

Whilst on the face of it all was good, on arrival at my room I was a little concerned as it was clear it was not “that” clean. This was confirmed when I went to use the toilet and there was diahorrea on the seat of the toilet. I did my best to clean it but I didn’t really want to stay in the room. I subsequently was given a new room (no upgrade or anything) so packed up and changed to the new room assigned. I was given a single drink voucher for my trouble. The shower pressure was terrible and I was basically up against the wall trying to rinse myself off. I spoke to another guest on the same floor who had the same issue with the shower as me, so it wasn’t an isolated issue. In check out a guy was complaining that he had been stuck between floors in the lift and had had to clamber out after forcing the doors open. I complained on checkout about the overall experience and they chucked in a free breakfast I’d had. I will say the buffet breakfast was amazing and probably the only decent thing about the place. I doubt I’ll be back as it is tired and dated and does not live up to expectations.

As a gold member, I got upgraded to a room in 9th floor. Based on my Hilton experience from living in the US, I think it a four stars, not five stars as claimed. The room is not large, adequate size for a king bed, a desk and a small chair. Bed was little soft with decent bedding and pillows. Bathroom is dated, small with shower only. There is an inaccessible balcony looking down to the street.|The doors and walls are thin. You can hear noises from the hallway, the next rooms and the street.|The executive lounge is spacious and not too crowded. It serves hot breakfast and canapé in cocktail hours. If you want more selection for breakfast , as a gold member, you’d pay extra to eat at the main restaurant.|The personnel were professional looking and pleasant to deal with. The nearby location is lively with lots of restaurants. Busses going within the business area are free.

The staff are what make this hotel. Friendly, always courteous and very empathetic when things like your booking goes a little awry.||Buffet breakfast had a great range of items and they were being regularly replenished.||Room service was very prompt - there is a $5 tray charge but I figure that’s reasonable for the relaxing experience of eating in your room

We spent 6 nights here. Our king deluxe room was spacious and comfortable. The bathroom was spacious too with both bathtub and shower. It could have used a shelf below the sink to put toiletries and towels. The Executive Lounge served a nice variety of canapés in the evening and breakfast items in the morning. The coffee maker made good specialty coffees. The cleanliness of the lounge could be improved. The coffee maker had splashes of milk and water that were not wiped down, and on occasion the tables had not been wiped down for breakfast time. That said, it was a nice spacious lounge with nice staff. All our staff encounters were positive, especially the people who looked after valet parking.

I had a lovely 2 night stay here. A special thank you to Phong and the kiwi bar manager who took great care of me. My apologies, I forgot his name but his name started with a C? Breakfast buffet was lovely too. The canapé service in the executive lounge is a great touch too.

We had another great stay and meal here which beautifully complemented our night out to see the Dawn French stage show at the Perth Convention Centre.||The staff and room were excellent. Our meal at Samuel on Mill, before the show, was fantastic. We could not fault anything.||A wonderful, and affordable, combination.

Stayed in a king parlour room. Was spacious and tastefully decorated and comfortable. But the overall experience was average at best. Not even at an expected level of service. It’s the little things that are missing - from toiletries all the way to evening drinks and canapés - that made it an average experience. |Has a lot of potential but just missed the mark for us. |Samuels restaurant served a great breakfast but the dinner service was mediocre.