maggiebellasmom
Google
While the restaurant and pool staff were welcoming and helpful, the front dest staff was the complete opposite. They were rude, indifferent, unhelpful, uninformative, and argumentative. Someone suggested it was because it was towards the end of their busy season, but if this is a professional hotel, this should not matter. We were not informed until the end of our second day that the tap water should not be drunk, and when we mentioned this to the front staff they were indignant and defensive. The breakfast was quite good, as was the dinner offerings although very pricey (consider the convenience). A better option for dinner is to walk up the road a short distance to the Mayagaba restaurant with its fabulous Thai chef (open only seasonally). As others have noted, the pool water was freezing, and there were not enough lounge chairs nor umbrellas. Bathroom was tiny, and the room was quite plain with paper cups for the coffee. We paid for a Superior Sea View room which you could see if you walked out to the end of the tiny balcony but not from the room itself as was advertised. Wouldn't stay here again - consider other accommodations.