Sthefany
Google
I don’t usually write reviews, but I felt compelled to share my experience at Tamarindos Water Park after visiting with a group of 20 on Thursday morning.
Positives:
Beautiful Park: Tamarindos is immaculately maintained, with well-trimmed gardens and a variety of plant and bird species.
Clean Facilities: The bathrooms were clean, and the cafeteria was really nice, offering good food.
Activities: There’s a lot to do—water slides, a lazy river, an arcade, and even a soccer field.
Lockers: There are plenty of lockers available for use at no additional charge, which is a great convenience.
Negatives:
Entrance Delays: It took about 40 minutes to process our group as only one employee was up front.
Customer Service: This was the most disappointing part of our visit. The staff were notably rude and seemed more interested in their phones than assisting guests. They all seemed annoyed to talk to the guests. For example, when I asked two staff members at the arcade about the entry fee, they looked at each other, laughed, and then returned to their phones without answering me. It was evident that the staff were disengaged and unfriendly, and I won't even dive into my interaction with the girl helping with lockers. As a Colombian-American, I can say this was not a language barrier issue—my fellow Colombians also found the service lacking.
Toilet Paper: Don’t forget to bring your own toilet paper. Although the bathrooms were clean, there was a lack of toilet paper in the facilities.
While Tamarindos is a beautiful park with plenty of activities and the convenience of free lockers, the unbelievably disappointing customer service and lack of basic amenities like toilet paper significantly impacted our experience. I hope the management addresses these issues to improve the overall visitor experience.
Shout out to the lovely lady who checked me out at the cafeteria, since she was the only staff member that smiled, and shout out to the guy up front checking bags, who was the only understanding/welcoming person there.