Sarah A.
Yelp
Not recommended for children 5 years and younger (long walk up & down steep and slippery inclines, and very dark). A little boy was crying because he was scared.
There is no signage to tell you where to park or where to go.
There is no transportation from the welcome center/ticket booth to the cave entrance, and it's a 25 minute walk, one-way, with a steep incline, just to get to the cave entrance. Walking down to the entrance was not bad (although extremely unpleasant in the heat and humidity) but coming back up, with the steep incline in the heat and humidity was awful! Consider it a bonus cardio workout. I live in a hot & humid climate and the climb out was brutal for me. If I had known this I would not have done this tour!
I highly recommend taking the earliest tour in the day for this reason. You can bring your own water which I highly recommend. Wear loose fitting, breathable clothes, closed toe and rubber-soled shoes.
The tour guides were picked up at the cave entrance on a golf cart while the rest of us hiked up the hill in the heat & humidity. I can't believe the tour guides left visitors down at the cave entrance alone in the heat and humidity to climb the incline out. Isn't that a liability?
No flashlights were provided. Bring your own or use your cell phone flashlight.
Hard hats are provided, along with headphones and audio devices; however my headphones did not work, so I missed the entire narration of the tour.
I've been to other underground caverns before, and there was nothing super special about this one. I Am highly disappointed and will not return again and do not recommend this tour to anyone.
I'm pretty sure they do not clean or sanitize the hard hats, headphones or audio devices between use, and I turned mine in drenched in sweat. Yuck! I specially told the gal my headphones didn't work, and she said "ok" and added them to the same stack as the others for the next tour to use!
Restroom facilities are port-a-potties only, with no hand wash station.