Omar
Google
I’ve been to Pasión por el Fogón before and had a wonderful experience, which is why I was so excited to return this time with my family. I wanted to share a place that meant something to me, that I had spoken highly of, and that I thought would be a special memory for all of us.
Unfortunately, that’s not how the night went.
We had a reservation, were seated on time, and waited patiently. But after more than an hour and a half, we still hadn’t received our food. We watched multiple tables who arrived after us get served and leave, while we sat waiting with no explanation, no updates, and no one checking in. Our kids grew restless and hungry. We ended up leaving and going to Chick-fil-A just to feed them.
I was honestly embarrassed. I felt like I let my family down by bringing them here. I don’t know what happened whether the kitchen was overwhelmed or something got missed but what hurt most was the silence. No one acknowledged us or offered to make it right.
I know this restaurant is capable of excellence. I’ve experienced it myself. And maybe that’s why this experience stung more than if it had been my first time. I’m leaving this review not out of anger, but because I hope future guests get the attention and care they deserve.
I still believe in this place but something went really wrong that night, and I hope it gets addressed.