Lm L.
Google
I have been living in Rome for 3 years and this is my worst ever experience so far. I don’t even know where to start. From the people working there that speak to you like you are not their client but their enemy or the intimidating old man that none of the people working at the restaurant did anything about? The staff is extremely rude and unprofessional. I have asked advice from a waiter about what I should order and he recommended me a pasta dish. When it came there was absolutely no taste in the sauce, it felt like it was store bought and the past was clearly UNDERCOOKED not al dente at all because it was sticking to the teeth. I have returned the full dish being barely touched to another waiter saying it is not good and asked for a substitute. The second pasta was better but still nothing special considering how many amazing restaurants there are in Rome. When we have gone to the cashier to pay they had given us the bill with both pasta’s in it. The waiter was extremely rude to tell me that it is my fault that I didn’t like the pasta and that “they have thrown it away so they have spent money on it” and on my concern that the pasta was not well made he said that “so if you didn’t like it maybe you won’t come here again”. It is really not about the money that I have paid for that extra dish but about the client service that is non existent in that restaurant and moreover the unprofessional behaviour of the staff arguing with me that it is all my fault, which I have never seen in any other restaurant not only in Rome but anywhere in the world and I have traveled a lot. Anyone who thinks of going here for a pretty vibe, really don’t bother as there are so many other places where people actually value their clients and they quality of their food and would never do such thing as they want to make a good impression of themselves and get clients to come back. Adding to this experience there was an old guy that was trying to talk to ask non stop for the whole night, who then sat down at our table while we were eating which made me extremely uncomfortable and of course the staff didn’t even apologise or do something about it. Overall this man made the experience even worse as we came there to talk with a friend for dinner, not to feel intimidated by a creepy guy. The restaurant did know the man and they were absolutely fine with him making us feel uncomfortable
