Patagonia

chandler made my experience what it was. i was trying to figure out my baby's size for the items i wanted for the following winter season and she took her time, was patient, kind, and informative, and helped me find all the dope items i need for my baby girl to be on full fashion alert. Once i told chandler i wanted to match my tiny, mewing, baby girl, genesis and chandler joined forces to create one mega-efficient employee. it was something out of a movie. genesis and chandler proceeded to call no less than 16,003 retail stores throughout the US, and, by no lack of pure determination, found the ONLY remaining item in my size just so that i could match my baby girl and melt hearts throughout the neighborhood. Thank you for this human experience. you made a lasting impression on me plus baby cooper she just doesn't know it yet!

The employees at this location are rude and not helpful if you need anything. I bought into the idea that Patagonia was a company that was serious about making good clothes that last forever but this is just marketing. They make cheap crap out of recycled polyester or other low quality materials, produce them in third-world countries and sell it as "sustainable". In reality their "lifetime warranty" is more like an insurance policy priced into the cost of their overpriced clothes in the event that someone wants to waste their time returning or fixing their junk that lasts just as long as any other fast fashion brand. If you do expect to keep these clothes forever, you will learn that they make it as painful as possible. All the talk of reducing waste, sustainabilty, and all the other green marketing BS becomes smoke and mirrors the second you actually try fix or trade in anything. If you like the colorful clothes, get them, just realize they are worthless the second you leave the store with them.

I stopped by Patagonia today for the first time. The store is much larger than I thought, with 2 floors and a very large selection of apparel. Chandler and Justin were very helpful and reminded me that Patagonia does free repairs. Thank you!

Empty store yet people who work up the register appear like they’re doing you a favor. It’s sad. I was looking forward to making another purchase in store after an exchange but just wanted to leave asap.

I’m kinda new with having Patagonia and I love this brand and the products are really good. Even though you can see my review the one in Lower Manhattan how I was happy last year with my purchase and so that’s why I back there and did buy a rain jacket for my wife to surprise her. Everything was just perfect and I got a L one and the person was so kind and told me I can bring if the size isn’t good or for full refund. So the size wasn’t okay and I decided to make an exchange in Williamsburg store. Uhh I wish I didn’t. The moment we enter the store there was a guy staring at us unfriendly and we were carrying our Patagonia jacket in Patagonia shopping bag for change. And we asked that person who was staring at us and he showed the place for that item. I asked if they have any other color and he said he will check and come back, but he never did, the store was not busy at all. But we are human he might forget. But he never apologized for not coming back. Anyway my wife tried the XL size and it was okay and we wanted an unpack item. He was so rudely said all items are new !!! Excuse me I’m paying 249$ and please let me have an unpack item. And when it come to the return process he asked for receipt???? Haha so funny I never been asked receipts on Patagonia because they creat an account for us with the phone or email address. And I told that to him. He was being passive aggressive to me and I’m not a white person neither he is :))) in my mind I was “ come on man two of us immigrant what are you trying to do “ I think he was an Indian or whatever I just want the managers for that store know what is going on in that store. Please do not let this kind of people ruin our day. Love Patagonia forever I just add picture of my last year for manhattan store.

Very disappointed by my experience in store. I came in to see what the options were for a jacket that has been repaired multiple times, each time only addressing one of the issues. Yes, the jacket was a few years old but because it was constantly being sent out for repairs and never fully functional, I probably wore it 50 times. Per the employee helping me it appears a jacket never having a functioning zipper and needing 4 repairs for a jacket worn 50 times is “normal wear and tear”. Ultimately I was not offered any options beyond a $195 gift card for a $500 jacket. I have bought dozens of Patagonia items over the years (which he could have confirmed in the system) and never returned or used the Ironclad Warranty on anything except this jacket. Seems like the Ironclad warranty is just a marketing tool after all.

Zipper broke on my winter puffer jacket this morning and the Williamsburg Patagonia team helped me right away. They honored their product guarantee with no hassle, and the staff was friendly and efficient. Great experience!

Danny helped me decide between the R1 air, R2 tech face and the variances of the nano air. Ultimately we came to the conclusion that the nano air was the one for me! Had a great conversation and learned a lot about the product. Thanks again Danny!

Came to this Patagonia location for a return on an item bought online. The store was spacious, organized and neatly displayed. Cashier was polite and very professional. Service was great. I was in and out in a few minutes.

I love this store ! A + Beautifully designed , great products.. and the staff was friendly , knowledgeable and super helpful. Definitely going back to that location ..