Christopher M.
Yelp
I do not write many reviews and I have been meaning to do this for awhile. Now is as good of time as any: Strange times we live in but Patagonia has done an amazing job creating a safe environment to shop during COVID-19.
I appreciate Patagonia's mission, and I find their clothes to be a very good value. It is good to know that they have hassle free returns.
I am a very difficult fit, and I am very particular about the things that touch me, clothes included. In general, I hate shopping in stores, but Patagonia is an exception...
Despite being autistic, I always feel comfortable in this store and I have never been made to feel unwelcome. Sometimes I just sit down on the couch and read a book. If I get overwhelmed when it is busy, the staff go out of their way to let me regroup with dignity. All the people that work there are very kind, knowledgeable, eager to help and they know me pretty well so they seamlessly adapt to my peccadilloes. I especially enjoy talking with Chris. They do not work on commission, and they go out of their way to find you what will work for you.
I live in this concrete jungle, but I love getting away and Patagonia usually has just what I need for my next adventure. The Nano Air is my favorite jacket ever, and I wear it at some point each day about three hundred days of the year. I have had some misses, so I bring it back and share my feedback and move on. I like that they can repair old stuff but the wait can be 6-8 weeks at the change of seasons.
Patagonia has done a great job of creating a community, and their values often align closely with mine. The fact that they have continued to stand by their employees during COVID-19 is quite nice.
I can go on and on (and on), but I do not think my words can express how appreciative I am that Patagonia exists. Thank you!