athensfamilyoffice
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It’s taken me a few days to decide whether this hotel should be allocated 4 or 5 stars, but in the end I opted for 5 because the 2 irritations didn’t warrant the loss of a star - half maybe, but not one.||Let’s start with those two issues. Rooms are ridiculously small. We had a two-bedroom suite, which comprised two bedrooms and a living room, each smaller than the next. Total size can’t have been much more than 42m2…… in reality, this should be a one bedroom suite. It turns out that all the suites and rooms in the main building are minuscule, but the stand-alone villas are much bigger - almost double the size, many with pool, and quite wonderful. This said, the view was spectacular, the rooms impeccably clean, strong shower pressure and lovely amenities. | |Second issue was an arrogant, cocky little kid, seemingly of Australian-Greek descent, masquerading as a fully trained Receptionist. She told one of our party “why have you come to the hotel with an attitude?” No matter what the circumstances, it is not for any staff member to use provocative and disrespectful language to a customer……btw, at no point did she proffer an apology to the person concerned, so yet a further testimony to her lack of maturity, experience and training. ||The plus points are numerous. Incredibly warm, professional and friendly staff throughout the hotel, who couldn’t do enough to assist and make the stay extremely memorable. They are an asset to the hotel. Interestingly, a few of them were clearly new to their role and lacked a bit of confidence, but their obvious willingness to please and improve shone through, to create an entire team that really does lead me to say “the best we have encountered in the whole of Greece.” The charm of the elegant and delightful Guest Relations lady, the expertise of the GM and Rooms Divisions Manager all the way thru F&B, housekeeping, beach staff and others - a pure delight that makes a huge impact on us.||Delicious food in all of the outlets, cooked as we asked it with no flaws. Unbelievably, every single order for our party of 7 was correct every time. That’s excellent work from the wait-staff and good communication with the kitchen. Even the drinks were made to perfection.||The beach is spectacular, sun-beds well spaced from each other, beautiful calm sea and a vista of unmatched levels.||So, if you’re looking for true 5* service on a Greek island, with an exceptional product, look no further.