Joseph C.
Yelp
Bryce... I had an email here for you to contact me through, and talk about this... You didn't seem to want to talk... That's cool too. So, I guess I am just going to put my original review back up, keep what I like of this new review, and just enjoy my ban... Cheers!
Here is my first review of this establishment:
(And I have since found out that the ONLY bartender that this particular review applies to, and was initially intended to be directed to, is only to the owner, specifically, Bryce Adams.)
"Sad to say that one of the bartenders here needs a different job than the one that he has. VERY impolite to the patrons that enter the establishment, and that is bad for business, or repeat business. Don't be surprised when you come here, if you get an attitude from (Bryce) the bartender. Dude needs an attitude adjustment, (May I also add: psychological counseling? Meds?) or go flip burgers somewhere. Any job that does not involve working with customers. God bless."
Money doesn't just come out of thin air, Sir. Money that makes up your paycheck, and the paychecks of your employees, is brought in through the door, on foot, from the customers that enter your establishment. You have an obligation, especially as a business OWNER, to treat these people that walk through your door and into your place of business with respect and a modicum of patience. Especially if you want your business to thrive and survive. In fact, you should be setting the example, as the owner, to your crew of employees, which happen to all seem to be the ones setting the example for you as a whole.
Your whole crew of employees, so far as I have seen, are worth their weight in GOLD, so far, every single one of them... Very polite and respectful, easy to talk to and approach, and they seem to all enjoy working there, and dealing with customers effectively, efficiently and politely. Clearly worthy of an honest 5 star rating all by themselves, each one of them that I have seen so far.
When I last had my in-person chat with you, and you told me to leave, I went over to my normal hang out place, where I have been going for years, and never ever had a problem. I asked one bartender there if they knew you, which he said yes, and also agreed that you have a very hard time communicating politely with people. Now... Is that HIS problem? Or is that MY problem? Or is it your problem that you have a hard time communicating politely with people?
To quote your own words:
"Being rude to customers is never a good way to conduct business."
- Andrew P.
(aka Bryce Adams, see screen shotS below)
Maybe the customers deserve it!!! But it is the BETTER man, that has a SUCCESSFUL business that can still keep a cool head and still be polite when everything inside you just wants to tell them off. It all boils down to money coming IN the door, or money NOT coming in the door, and spent elsewhere.
Here is MY account of what started this storm between us:
I had visited your business the day before, and you ID'd me personally, just fine. The whole time there that day went very smoothly.
I don't remember why my ID was not in my wallet THAT day so I could give it to you to ID me again. I was genuinely shocked that my ID was not in my wallet, and was trying to mentally take some time and retrace what happened, so I could find it again. (Nobody is perfect, sorry.) For some reason you thought I was "staring you down", which I had no ill intentions to do so. I hoped that you would recognize me from the day before, and give me a chance to find my ID for later. I thought I was able to ask you if you recognized me from yesterday, (maybe not?) but then the whole situation went sideways for you I guess...
A better option than what you said, would have been to tell me: "Sir, I see hundreds of people a day. I can't remember all of them, so I can't let you stay here without showing me your ID", and the whole matter would have never been an issue. You could have handled the issue better is all I am saying, which also points to the other bad reviews, which say basically the same thing, and which I am sure that you own all by yourself. I just don't see ANY of your other crew being rude to ANYone that walks through the door.
Any business reviews by customers, are to let other potential customers know about a good business, or a bad business, without any bias from the owners or employees of that business. If you keep the same attitude, Bryce, and keep treating people like the Soup Nazi on Seinfeld, you are going to keep getting bad reviews! You make your own fate. Nobody makes your own fate, but you.
And a little ending point of advice, if I may? A lot of my friends go to your bar. We go as a group all over the city. Our industry wears black clothes (just as a visual tip). In the future, you in particular might want to be extra polite to anyone in all black, especially if you want to keep our business. We talk about our experiences, good and bad. And word travels fast!!