Paulina Lake Lodge

Service was over the top!! From boat rental attendant to the fabulous waitress & waiter! Very attentive and so helpful! We had fish & chips for lunch and came back for more the second day!! It was delicious! Fish tacos delicious! Now my only complaint was the over priced dinners. We had the fish dinner at 45.00 each a plate. The fish was amazing but the vegetables were not cooked but came raw & cold. The mash potatoes were cold as well! Not worth spending the money on dinner menu. Order from the lunch menu! We didn't stay in the cabins due to other bad reviews that I had read. I ran into a lady staying there and she confirmed what I had read! She said rooms where dirty and run down with terrible beds. The grounds were well keep and clean and beautiful views! All and all we will be back to spend the day and rent a pontoon boat!

We just came home from three nights in the Dove cabin. We have been going to a cabin at Paulina for over 35 years. The people were all very friendly. The cabin was just fine. It was free to park, launch the boat and park the trailer. We beached the boat close to our cabin. The sunrise on the lake was beautiful and the hot springs were great. Our love for this lodge carries on. People who don’t like this experience might prefer Sunriver.

MUST READ: One of my favorite spots in the world to come and visit yearly. They OFFER: -Boat Rentals - Kayaks - Canoes - Paddle boards STORE filled with everything you could need from snacks to propane and MORE.. A restaurant with a full bar that can make about anything you can think of! EXCELLENT STAFF! Friendly and Fun! Great food with specials most days! $6 Margaritas on Wednesdays paired with an amazing taco bar. Prime Rib dinners on Saturday (Don’t forget to make a reservation! 13 BEAUTIFUL rustic cabins! Live music throughout the summer! Don’t wait to book a cabin because they fill up quick! Definitely a spot to visit and would go out of my way any day to come here and enjoy the view! If you’re thinking about going to Eastlake DON’T! The water is super low and almost nobody was over there. The water smells awful and there is algae all over the place! Go to PAULINA LAKE LODGE and you won’t regret it!

I hate posting bad reviews, but I would be remiss if I did not let people know what you are paying WAY TOO MUCH money on what you get. My family stayed there August 2nd thru August 5th 2024. I spent a lot of money on their cabins. I reserved 3 cabins and it does advertise "Rustic" and I can tell you when they say rustic they mean rustic. I spent close to 4000.00 for 3 cabins. I have to tell you the cabin I stayed in was not cleaned. The sheets had some horrible stains on them. So bad that my family in all three cabins would not sleep on the sheets the first night. My son pitched a tent on the deck and my daughter-in-law slept in her car. The pots and pans were pretty much non-existent. They had moved all the skillets in to another cabin. They only skillet could cook 1 egg only. The utensils on the sink where covered in dust. We reserved 2 patio boats for Saturday, and after we got in the middle of the lake we found they did not have ladders to get back into the boat. It made it very difficult to get back in the boat without hurting yourself. They also had signs up in the bathroom, the kitchen warning about a number of things that will cost you more. I understood the reason for them, but every time you walked into a room these notes made us uneasy. I suggest having them given to the renter, sign it and make the renters responsibility to pass the word to the other tenants. I posted those pictures. They charge 10 dollars to park down by the lake too. Seems like there was a extra charge for most everything. The cabins do not have fans or air conditioners. Even in summer heat. It became quite warm in the cabins. We had to go out ourselves and buy 3 fans to make it more comfortable for the kids. All in all, I spent almost 4500.00 dollars for this 3 day "vacation". They went out and bought 7 new sets of sheets to try to make me happy. It did not make me feel better about spending that much money. All in all, it is not worth it. It explains why they only have pictures of the outside and 1 bedroom only.

I’ll think twice about coming back.I pulled into a spot not knowing i was close to the septic tank, Karen was yelling stop, then Todd came over and told me that I was almost on the septic tank and that I would have to call a tow truck, I was a little confused because I didn’t see anything that said no parking no logs or rope to block this spot. Next day we rent a kayak and a paddle board the paddle board was extra wide made hard to sit on.My kayak filled with water 2hours in and in the middle of the lake I was lucky to get to shore and was able to dump it that wasn’t easy! When I got back, I told them that my kayak had filled with water they asked was the water rough?Um yeah you guys seen the weather change. They went on to say “we saw you on the side struggling If you rent one tomorrow, will give you a different kind” wtf!We came back off the lake about 445 and wanted to eat and were told that we had to wait until 530 for dinner which was delicious and the wait staff at the restaurant was great!Some of the staff was great but other not so much.. I understand that Paulina lake staff see lots of people come and go but they could put a little bit of money back into their cabins. They are ran down. Were going to check out East lake next time.

My wife booked a couple nights on a whim in the Snowbird cabin. So, I did my due diligence and read the reviews here. Needless to say I was a little concerned with all the negativity. Now I realize that reviews are generally worthless, because only the perturbed tend to write them. So, I'll set the record straight here. Are the cabins rustic, and spartan when it comes to creature comforts? Yeah, yeah they are. They are almost a hundred years old in a remote area that is snow locked for 5-6 months out of the year. Part of the charm. Do you have to haul firewood and chop your own kindling? Again, yes. If you can't handle that with a maul that is provided, maybe this place isn't for you. In winter months will there be snow on the porch and entry way? You're at 6,500 elevation, and to get there you had to take a sno-cat, snowmobile, shoes or skis, so what do you think? Is the water sulphuric? It is. You're on a volcano with geothermal activity all around you, so it should be expected. Totally safe, but if you don't like it, bring bottled water. Could the staff be considered surely? Well, I'm not a hyper-sensitive guy, but.... maybe. Imagine dealing with people complaining about the inconvenience of chopping kindling all the time. End of the day, if you are looking for that 5-star Marriott experience, don't bother, this isn't your sort of place. Honestly, I waffled on writing this review. I like the idea of all the negative reviews scaring off soft city people, and keeping this hidden gem hidden, but that's not fair to their ownership.

This is a very primitive property. We decided that if the weather was fine and the cabin terrible, we could manage, or if the weather was terrible, and the cabin fine, we would stay for the full three nights. Unfortunately the cabin was terrible and the weather terrible, so after one miserable night we bailed out. The only heat is a wood stove, which generally isn't a problem. However, wood had to be hauled in from the several wood storage huts. There was no kindling so unless you like wielding an axe, bring your own. Matches were NOT provided. Most distressingly we were instructed to use wood stove lighter, stored on the porch. It made the cabin smell of petrol for several hours after lighting the fire. The water, as noted by other reviewers, has a sulfuric smell and taste, so bring drinking water. We found mouse droppings in the dishes. The only seating in the living room other than the dining table was a shabby worn out futon sofa. No one was on duty the entire time we were there. It is end of the season so the store and restaurant were closed. As there is no cell phone service, it would be challenging in case of an emergency to get help. Perhaps in summer it all would feel and be much better. Not a nice place to stay for the money.

We spent the day exploring the area. It's absolutely stunning! Decided to eat at the restaurant and it was awful! The food was terrible. Not one of us took more than a few bites of our meal. Even the fries were bad. For the price we expected a lot better. The waitress was friendly but spread too thin and messed up several times. We actually regretted not stopping at Dairy Queen for burgers instead.

It's a little rustic place that you would expect to get an overpriced hamburger, hot dog or the like poorly made by someone working there for the summer. The menu choices were like that but they actually put out some very good food. The fish and chips were as good as you'd get in Bend and everything was done very well. Surprising. If you are up at Paulina Lake don't be afraid to grab a bite to eat there. You will be pleasantly surprised.

Location is lovely. Margaritas, not so much. $24 for a "double" margarita, with a measured 2 oz pour of Luna Azul Blanco, filled with cloyingly sweet, sh*tty mix and ice. Phenomenally atrocious. $55 for two margaritas with tip. WTF? I drove from my house in Bend for this? Y'all should be ashamed of yo'selves.

This property is both a lodging facility and a dining location. We stopped for lunch while we were visiting the Newberry Volcanic National Monument. The visitor center said the lake lodge was one spot for lunch, the other was the resort on the other lake. We opted for the lake lodge. We were expecting a national park style lodge, what we found was a small rustic building with some seating outside and some tables inside. We opted for outside where it was a little cooler with a little more airflow. You order in the building and you are given a beeper. If you are outside, you come in to get your food. If you are inside the waitstaff will bring the food to your table. We ordered their Prime Rib French Dip which was a nice sandwich but cost $17 each. The amount of prime rib was on the low side, especially considering the cost. For an additional $3 you could get a salad. Two days later we ordered a similar sandwich in Crater Lake National Park Lodge, also known as expensive, but we only paid $19 for sandwich and salad for a much higher quality meal. Wait staff was friendly, but you have to do a lot of the serving yourself at this property. The seating area is rather tight inside the building and does not promote the rustic outdoors feel you are looking for at. "lodge". Outside you are on a picnic table arranged in rows, also not really the rustic feel. The sandwiches were good, but we left feeling we had overpaid for the lunch.

Believe the previous reviews. When you have numerous reviews that all tell you there are problems with this place you would be well advised to listen. The water: When countless people tell you that the water is not drinkable (Potable water) then believe them. I'm not even sure it's safe to bath in. You smell like you rubbed Sulfur all over your body. You smell the sulfur whenever you run the water in the cabins. I wouldn't cook with it or brush my teeth with it. I used bottled water. The shower: Is only big enough for one average size person. The hot water lasts for about 10 minutes and if you have to choose between washing your hair or your body make the choice before you go in. It goes from hot to below freezing in 1 minute. NO grace. The shower head does not move. The shower curtain was gross!!!! Look at the pictures. Orange from the sulfur and pink from MOLD!!! Really, how hard is it to clean a shower curtain between each new occupants! Rustic Cabins: Rustic on the outside and filthy on the inside. The cupboards and countertops were covered in greasy grime. I had to clean the counters to use them. I didn't put anything in the cupboards. Gross! The beds: Uncomfortable. We rolled into the middle of the beds. They say queen but they were double size beds. My husband is 6'2" and he legs went way off the end of the bed, by at least five or six inches. This of course hurt his back. I talked to Todd about the beds and he said they were only a year or two old. Doesn't matter if they aren't flat so that you guests can get a good nights sleep. He offered to send the maintenance man to see if he could "fix" the problem but with all the other reviews that said the beds were uncomfortable, they knew there is a problem and refused to fix it. There are no pictures of these cabins. Red Flag! The cabins are very dark, they are not well lit. Don't waste your time or money. Stay in a hotel which is half the cost and cleaner and then drive to the lake. You will be a lot happier.

My family of 5 adults plus 3 dogs stayed at the Eagle cabin at Paulina Lake resort for three nights and had a wonderful time. The Eagle cabin is labeled "deluxe", but it is definitely rustic. We are experienced campers and were expecting rustic so it was of no surprise to us at the cabin wasn't exactly clean per hotel standards. We did some cleaning ourselves when we first got there. Housekeeping is definitely lacking with no attention to detail. Dust, dead bugs, and spiderwebs everywhere, we are assuming because the screens were in disrepair or missing for most of the windows. However, the bedsheets were clean, beds comfortable with no bedbugs, kitchen was clean and fairly well stocked and the cabin had everything else that you would need for an enjoyable Lake stay. The cabin itself was very cute and the views from the large deck were unbeatable. This cabin is also at the far end of the resort and very private with plenty of parking and lots of room for the dogs to run around without disturbing other guests. We were able to bring the boat right up to the water access in front of the cabin and swim in the clear waters of the lake. We had a wonderful time and we will be back. We will just bring our own cleaning supplies next time.

The cabins are dirty, dark and cold. Came up for some hiking and fishing the temperature at night is below freezing, no heat in the cabins but they will sell you a presto log for $5 to throw in the wood stove what a joke. The shower stall is disgusting (picture attached) all faucets leaked, water smelled like sulphur, one power outlet was visibly blown out with black all around it afraid to use it, and the one morning while getting ready to head out still dark came in the kitchen saw a mouse coming out of the burner on the stove grabbed a towel and then the mouse threw both out the door. Checked out after that but no refund I'll fight that with CC company. Owners need to invest back in resort quit pocketing all the cash.

I'm a long time Oregonian and have stayed at many rustic places around the State. The Paulina Lake Lodge is not rustic. It is an absolute dump--expensive, worn out and pitiful. We had booked one of the cabins in Sept. There is no heat apart from the distressingly old wood stove (cracked glass on the front). Guests need to scrounge for wood in the wood storage huts. No kindling. Worst of all, they expressly require the guest to use a smelly, foul starter that is kept in a plastic milk carton outside the cabin. We did accordingly and the cabin smelled of petrol for several hours. Not safe for humans to breath. The water as noted by other reviewers is sulfuric--not filtered for this (which can be easily done). Therefore it is not pleasant to drink. The toilet was stained orange by the iron rust. Every piece of furniture was old and worn out. One of the two double beds in one room squeaked. Mouse droppings in the dishes. The living room had an old, worn out futon sofa, no lamps and no side tables. There was no staff on duty--the lodge restaurant and store were closed for the week (end of season) which we were not informed about in advance. The owners are milking this place for all its worth--it is a spectacular lake side location. However I wouldn't recommend staying there to my worst enemy. Better to camp or come for the day. If it was cheap to rent a cabin, some of this could be overlooked. However they are charging top dollar for a bottom dollar experience. Ick!!!

This is the worst place I have stayed in that I can remember. The owners call it a resort but frankly that is false advertising. The cabin we rented was dirty, under furnished, tiny, dark, and unpleasant. The fridge and oven were ancient, but not in a cute way, and they barely worked. The owner was the rudest man I have come across in a long time. They call it dog friendly, but its only friendly to the owner's dog. That dog gets to run around barking and chasing visiting dogs who are on leashes. When I asked the owner to call his dog off mine after it ran charging toward my leash reactive dog, he called my sister and I assholes. I really am furious that we wasted good money on this dump and highly recommend that people look at all the terrible reviews and save their money. Oh yes, and it was shockingly expensive too. check out the fridge photo as an example of the quality of this place. Finally, no WIFI and contempt from the owner when we asked about it. It's 2022, its pure laziness and greed not to provide it.

Cold and dark rooms. Appliances barely working. A real shame because the lake is beautiful and the hot springs amazing. Look for accommodation elsewhere.

We had been here a couple times and had a decent time (see previous review) so we thought we would give it another try. We scheduled a big group over MLK weekend and had rented several cabins. I paid in full then had to cancel a week before the trip. I knew the policy was not to expect a refund unless "your cabin is re-rented". Our friends still went and noticed the cabin had occupants all weekend. When I called and inquired about a refund they told me I wouldn't receive one due to it not being rented! That was an outright lie. We tried to call several times after and no returned calls. I always root for small businesses. I really wanted this business to do well. However, after ignoring bad service in the restaurant, dirty bathrooms and poor customer service, this is the last straw. I won't be back and will tell all our friends about their poor customer service. It's really too bad, they are one of the only places in the area and wouldn't have to do much to have a thriving business.

The prime rib is SO GOOD! Reservations required. I had it two Saturdays ago. Ate by myself. The waitress was very nice. The prime rib was served with green beans and carrots, and rice pilaf. Peach cobbler ala mode for dessert. Very tasty!!

Where to begin. First and for most the staff has no idea how to treat their customers. We started our day by checking out the food at the restaurant. We stood there for a minute but the door and a sever told us to just walk up stairs and talk to the bartender up there and order there. This was weird to us because there was only one table in the restaurant. We go upstairs (mind you I'm with my girlfriends mom and her grandmother) and we look around people are outside enjoying drink we look at the menu and the bartender rudely tells us to go downstairs and order there. We go back downstairs order our food. We get our tickets with the food and there is an extra $2 charge on top of the meal. I asked the waitress what that's for and she rudely tells us that there is a $2 "To go" charge. Which one one told us about and there is no sign anywhere in the restaurant indicating so. We get over this crap and go down to the boat ramp to rent kayaks. We paid for an hour for two at $40. We went on our was and we were with two people who had never gone kayaking so we were an hour late coming back. When we got back we were informed we would be charged $80 total for two hours of rental. Which I told the gentlemen talking to me that it was fine. (Turn out that gentlemen is the owners kid. -karens kid) He informed me there would be a $80 charge total I said ok. We left. A few days later there was a total of $120 taken out from charges by kayak rental. I called to get it straighten out and I was told by the manager I would get $40 back and she would call me if there was any issues. 4 more days go by and I called back. Manager answers she remembers our talk and proceeded to tell me that the owner would get back to me but not till they are ready. I asked the manager how come she didnt call me after taking my info down and telling me she would let me know of there was anything I need to know. She was rude and started raising her voice over me before i could finish my sentence and was repeated loud and rude "already wrote that down, the owner will call you" but she wouldn't answer any of my questions. This morning I get a called from Karen and I get to saying hello and she says my name and tells me that she will not return my money and to take it up with my bank for dispute. She is rushing to hang up kn me and wont let me a word in. These people wrote down my Debit Card number on a piece of paper after running my And kept that piece of paper in plain site hanging over the counter by the door. I had asked the gentlemen when he was writing it down why he was doing it a d that they couldn't just keep that. I didnt want my card number just having up for anyone to talk. He told me he would tare the bottom part out and give it to me when we brought the kayaks back but he never gave it back after pointing out he would charge us $80 total. So now I see what you do with those card numbers you write down and keep. You steal money from people thinking they wont notice. And your excuse is "it will drop the charge, that's the pre auth." What a fucking shame.

I've stayed with a group 3-4 times at Paulina and unfortunately I'm not going to be able to return. My daughter rented a snowmobile which is fairly expensive. The rental ran into the early morning hour as they wanted to go to the top of the cauldron for the sunrise. The snowmobile wouldn't start that morning and understandably no one was around at that early hour to get it running. Later in the day I discussed this with the staff and asked if a partial refund could be issued....honestly I wasn't looking for much....just a "here, let's make this right". I would have taken a $20 refund. We had to leave and they said someone would get back to me. They didn't. I sent two emails. No response. Also, one of the guests in our party took a very nasty fall that necessitated a trip to Bend for several stitches. He fell getting firewood out of the woodshed. They should have dug steps into the woodshed prior to our visit and they DID after he fell. As I recall there didn't seem to be much concern about his well being. Sucks that I can't return.

My wife and I stayed in the Wren cabin, a small, cozy cabin for two people on the lake for our 58th wedding anniversary. We had a wonderful romantic time staying in this old (1935) log cabin with a wood burning stove for all heat. I have read comments of rude staff. Not our experience at all. Don't expect a 4-star hotel. It's in the rustic Oregon back country with mostly very friendly folks. We decided to make a reservation for the following year. But be aware, their reservation system is rather unusual. we made a reservation for the following year for similar but slightly different dates than our stay this year. We received a confirmation notice and number. Shortly after returning home we received a cancellation notice with no stated reason for the action. Calling back, we were informed that a previous renter on the dates of our new reservation had priority so our reservation was cancelled. In other words, if you rent for the following year for the same dates you will have priority. We were bumped by their re-booking policy. So we re-booked for our "dates" and now have a guaranteed reservation. Unusual but it works. Recommendation - if you make a reservation, ask if you could be bumped in the future. Staying at Paulina Lake Lodge is worth it for us.

Very, very rude owner - unapologetic nor sympathetic. Our class reunion (46 years) was to be held at Paulina Lake Sept.26-29. We have decided to cancel due to Covid and wild fire smoke. Owner said there was no smoke (contrary to what friends have said who live in that area) and that he didn't believe all the Covid hype. Essentially, he said we are afraid of something that is blown out of proportion, and he doesn't really care if he gets a bad review. Only refund will be full refund less 10% if rented out again. If not rented out again, they have done nothing to earn $1,200+ dollars they will pocket. Will never stay in or near Paulina Lake Lodge.

The customer service at this place is atrocious. Staff were beyond rude and I witnessed one staff member (wearing staff shirt) drinking alcohol and smoking a cigarette while greeting customers; unclear if he was on duty. Staff had general flippant attitude. There was one middle aged woman at the front desk who minimized a serious safety concern with their rental equipment and called guest liars when they brought it to her attention. Cabins were not clean and for the price would expect better. Water in the cabins smelled terrible, tasted metallic, and even our dog was hesitant to drink it. Save your money and go somewhere else.

Beautiful lake. Lady working at the store was helpful, and answered questions. (Didn't catch her name). We rented the "Jay cabin". Everything was great, very rustic cabin. That added to the charm of it all. The only glitch at all, was the cleanliness of the cabin. Floors were very dirty, kitchen had visible grease and dirt spots. Bathroom floor had hair, and debris buildup in the corners. Kitchen windows dirty. Linens had a musty, mildewed smell. We were able to overlook all of that, being surrounded by the beauty of the lake. We would return, but I will bring my own linens and some cleanser to wipe things down next time! Hope this helps someone on what to expect.

It was the best we could get at the time, but the best wasn't great. We reserved a room for three and it was a tight fit, with a nonfunctional toilet, no headroom, no closets or shelves if any kind, and we could only use one appliance at a time.

I am a regular guest/customer at Paulina Lake Lodge in the Newberry Caldera. I have ALWAYS received excellent service there. Todd and Karen, the owners, are exceptional hosts. And their staff are all very friendly, competent and thorough. Ben, the bartender, is always friendly and patient. I recommend anyone wanting to go have fun in a mountain setting, you will definitely find it at Paulina Lake.

What a scam of a lodge!!! I cancelled my reservation on the day I made it and now I'm being charged for days I did not stay there!!! Worst customer service and money hungry people. I understand the policy but it is not reasonable to charge me something I did not use. Looks like there other reviewers that are not satisfied. Let the truth come out!!

I am floored by the customer service at this lodge. My friends and I visited this winter and will not be returning again after a series of issues with our stay. After visiting, I received a brief email from Karen Brown saying that we had damaged their new table in the Bluebird cabin. Throughout this entire month, I have requested over six times for a picture, as wanted to see what damage she was referring to. I have called and emailed and talked with other staff to please see the damage, and I never heard back. They charged me the labor and damage without even letting me see what it looked like. Additionally, we had some lights not working, smoke detectors chirping, and a large container of diesel, which was unmarked, resting right near the wood burning stove. We did not realize this until one of the employees had to come to help us out with the stove, as there were no directions, and let us know how dangerous it was that it was sitting right there. We felt pretty alarmed, as we hadn't moved the container upon our arrival and we did not know it was diesel as the container had nothing written on it. I have stayed up in the crater for three years now and have used Paulina Lake's cabins for two of them. I'm feeling pretty put out by our latest visit there particularly with this charge and lack of information given to us upon our arrival. I loved visiting here, but I will not be doing so anymore.

I was excited to stay here as I saw they had an excellent review raiting. However there were some things that have cuased me to give one of my only one star reviews. Check in time was listed at 3 pm on the web site, I showed up about 3:10pm and it would be ready in 15 mintues. I came back in 15 mintues and was then told it would not be ready till 4pm by another staff member and the web site was wrong and due to COVID 19 it was taking longer to clean. I was good with that. Howrlever while I was in the store I observed a staff memeber aruging with someone over the phone in their little store officw. So at 4 pm came back at and it was still not ready, said about 30 more mintues this was by a third person. About 4:30 parked outside the cabin and at almost 5pm was approached by another staff member saying it would be ready soon as the floors dried. We finnaly enter the cabin, rustic, whic is fine. However the futton cushion had stains all over it and we decided not to sit on it. Ick factor here. Also I am used to seeing notices up about taking care of places and you are responsbile for damages. That is understood. However the way they wrote these notices with workds like "Do you get it." This made me feel like they were talking down to me as a guest. Was not professional in the language used. Also the linen is evidenced not cleaned in a commercial washer and dryer which is industry standards for places that do regular overnight rentals. I have stayed in cabins before,even rustic ones and they are still clean, neat and top tier staff. I was not impressed and will not be staying here again and not recomending it to others. I had trouble finding pics of the cabins interiors I was wanting to rent, makes me wonder if that was on purpose. This place has so much potential I hope it can make it. The location is beauitful and lots of great things to do at Newberry Volcanico National Monument. Our neighbors in the cabin next door were great also.

We rented the Jay cabin which was dirty, falling apart with saggy mattress, bathroom was falling apart w/ old mismatched towels. Water smelled of copper. Kitchen didn't have paper towels. We stayed away from this overpriced cabin during the day, only slept there and couldn't wait to leave. Even my 8-yr old nephew said " this place is creepy". He was camping near by in an RV. Built in 1948 this cabin have never been updated . The owner should contact "Hotel Impossible" ASAP! They need help bad. I would never stay here again. It rates as the worst place I have ever stayed. This dump charges $100+ a night. I've stayed at 4-star hotels via Priceline for $68 a night. Up the road 5-miles are clean better priced and newer cabins. Prior to staying here we were in Bend and stayed in a Bungalow that was cheaper and adorable.

Our family was camping on Paulina Lake and decided to try the restaurant at the Paulina Lake Lodge. We came in as a party of six and the female waitress seated us at a large table with a nice view. We were the only people in the restaurant except for a table of two on the deck. After several minutes, three elderly people came in and waited to be seated. Our waitress had disappeared into the back and never returned. After about five more minutes, they decided to seat themselves. There were only tables for two available, so our family helped them put two together. A male waiter then came out and asked what they were doing moving tables. He was quite rude and the people told him they wanted to sit together. He then told them it was going to get him into trouble with his boss. It was strange how agitated he became. He then turned to our table, told us he was our new waiter and took our orders. He then disappeared into the back. Next a middle aged woman (the manager I guess) came out and asked "what's going on here?". The elderly people explained they wanted to sit together at a table and the woman rudely told them they couldn't just move tables around. They tried to explain they wanted to sit together by the window. She then told them they could go upstairs and sit outside if they wanted. He tone was scolding condescending. The people then got up and started to walk back to the lobby. It was terribly embarrassing for them and us. Between the mosquitoes and the stairs, I guess they declined and just left. The manager then noisily slammed the tables back to their original position and stomped out. When our food came, my fish and chips was good and my Dad liked his ribs, but half of our party of six had ordered the spaghetti and meat sauce. It was the most disgusting mess we had ever seen. It was actually fettuccine that had been over-cooked to a pasty mush and the sauce was a weird vegetable mixture that was more like overcooked minestrone. It was inedible to even the 10 and 11 year old children who will eat spaghetti in almost any form. I shared my fries with my hungry family and we asked for the check. When we ordered we asked for two checks. One was for a family of four with a female paying. The other was a couple with a male paying. When our waiter came back, he had mixed them up and charged us both incorrectly. The restaurant was still nearly empty. It felt like neither our waiter or the manager had ever worked in a restaurant before. It was so bad it will be a fun memory from our 2014 camping trip.

I am only reviewing for a lunch at the Paulina Lodge Restaurant. We stopped here for lunch in the middle of a hike around the rim of the lake. The service was very friendly and the food was delicious. I got the crispy chicken burger and it was quite good, though heavy. Their fries are good too. I'd recommend trying this place out.

Absolutely the rudest staff I have ever encountered. PLEASE read the other posts to know that I am not alone. After seating ourselves on the patio of the restaurant, we waited for over 15 minutes for someone to acknowledge us. THAT'S OK... everybody is on 'Lake Time' and I understand that. The sun was beating down on us, so we adjusted the umbrella to create a little shade. Out comes a guy in an apron to CHASTISE us about 'breaking' the umbrella. I quietly told him that it has a device to allow tilt, and that I would happily tilt it back to it's original position. "KEEP YOUR HANDS OFF OF IT!" he yelled, and berated us for another 3 minutes. We then walked to another table, when an older gentleman walked out of the general store to yell "That's how those things get broken!" Maybe the owner? Such a surreal event... in a beautiful environment no less. As we could not find a waitress, my oldest son went up the to bar to fetch us a few brews on tap. (We were parched after the 7.5 mile hike around this wonderful lake) DISCLAIMER: The bartender was very courteous and friendly! 1 hour later our ordeal was over, after consuming poor to average food for WAY too much money. The cost or quality would not have been much of an issue... we were hungry and a long way from any other food source. BUT THE STAFF IS ANGRY, AND MEAN. DO NOT PATRONIZE THIS ESTABLISHMENT! Do yourself a favor and drive 5 miles further up the road to East Lake Resort... where you'll wait a LONG time for your food, but it will be delicious and served with wonderful smiling people who are happy that you're there, and happy to have jobs! I am 58 years old and this is the first negative review I have ever posted. I'll never visit that place again, until the ownership changes... and it will. It'll have to change to survive.

When we first got to our cabin, it was really buzzing.... with flies! Outside there were several flies buzzing. Inside we were greeted by half a a dozen more and about a hundred dead ones laying around throughout. We determined to try and make the best of and I dispatched a few with the ratty flyswatter that was in the cabin. Meanwhile my child decided to kick off their shoes. Within 10 minutes their feet were black because the floor was so dirty. The utensils in the kitchen were still greasy from the previous occupant. There were mousetraps underneath the sink and rat poison on the shelf right above the food prep area. The toilet and sink were clean, but the shelves in the bathroom had dried up toothpaste drips all over them. Went out on the front porch... there was handy pail for an ashtray. I don't smoke, but the previous guests must have because it was still full of lipstick stained butts. Decided to walk down to the lake. There was a nice toxic green sludge all over the shore. This place is disgusting, stay away... unless you are a witch who needs a cup of dead flies for a spell, because you will find that many in the light fixture over the kitchen table. We couldn't get out of there fast enough.

We stayed here 6 yrs ago, and had a nice memory. Rustic and beautiful. Cabins are situated right on the lake.So what's not to like? Last week we rented the Blue Jay which sleeps up to 10 people. The cabin is right on the lake, so we loved that part. We found the cabin very dirty. I washed all of the dishes before we used them. Flatware was also very dirty. Some of the window screens had very pretty large holes, so owners repaired by stuffing toilet paper onto the holes. The floors were filthy, as were the rugs. In fact I took a throw rug out to shake it and caused such a dust storm I stopped. The neighboring cabin was in the downstream path of the huge dust cloud. Wanted to BBQ, but there was no BBQ.( Rental comes with.) Inquired at desk and owner (woman) said just take the one at another cabin and use that. It too was a filthy mess. Watched the squirrels chew their way into the cabin by way of the roof. The little guy ended up in our room. Went to complain about this and was told these things do happen. We did take our boat in hopes of catching some nice fish, but caught none. The owner (male) had no tips, but spent a lot of his time drinking beer. In fact that's pretty much all we saw him do. The boat docks are a mess. Nails popping up all over, broken boards and plenty of plankton to cause some serious motor problems with boats. Guess if a person wanted to stay here, I would recommend you bring cleaning supplies, your own sheets (theirs are very well used) and kitchen utensils. There are some plastic cooking tools. not good for BBQ! The coffee maker was broken too. The water is very unpleasant to drink. We only brought 1 2.5 gal jug. The store only sells small bottles of drinking water. The good...lake is breathtaking, hiking is good, but bring bug spray. Here's a tip. Drive right past Paulina Lake and visit East Lake and stay at their cabins. They're clean, cheaper, and the people who run the place were really caring.

Great area to hike, fish and enjoy the gorgeous views. Cabins are way over priced and not comfortable. Not clean, not kept up.

Don't believe any of the positive reviews as the writers are delusional or paid. This establishment is so horribly managed the managers stay in brand new RV's. Our first impression was to have to go through a group drinking shots and beer to register at the store. These are the people who lease/manage the property. The cabin ("The Reed") could be quaint and/or rustic but is instead a bat infested ruin. The rodents are visible through a crack in the ceiling in the loft and their droppings fall onto the bed below. The noise at night is atrocious. The sinks are corroded through the porcelain, there are no words for the shower and quite frankly most in the group did not even attempt to use it. The carpeting is frayed. The joints between the logs are sealed with corner molding, concrete patch or spray insulating foam (you know that expandable type). The wood stoves have visible cracks, the pipe is single wall and the one stove is elevated on wood blocks; I think they may be trying to burn the place down. The docks are sinking or sunk, and the rental boats and motors are not even close to good working order. You get all this for a mere $252 per night. Please do not be as gullible as I was, your family will not thank you. The lessee/manager, who disavowed all knowledge of the bat infestation with a talk to the hand gesture, was not being honest as we found and photographed the poison hidden from direct view along with dead or dying bats. Also please be aware the property is leased to Resort management by the Bend/Fort Rock Forest Service. The Forest Service does not appear to be responsive to complaints against the lessee so you basically have no recourse. According to Deschutes Public Health they have no jurisdiction on Federal land.

Great place to stop for lunch while you see the natural spectacles around these two crater lakes. The menu is surprising with a good black bean burger and some nice Italian sodas, and the view from the enclosed patio is spectacular and bug-free. We climbed the Obsidian Flow, stopped here for lunch, and then hit the waterfall view on our way out. Nice day!

We rented the Reed cabin. The staff charged my credit card when I made the reservation 5 months prior, without warning me they were going to do that. I had expected the usual procedure of the credit card holding the reservation and then charging it when we arrived. The cabin was poorly maintained and cleaned. The floors looked like they were installed in the 70's and had never been cleaned. Dust everywhere. The carpets were intolerable. The "fully stocked kitchen" was fully stocked only in the loosest sense of the term. The toaster didn't work. The microwave was decades old. There were only two small pots. The frying pans were scratched and peeling Teflon. The cabin stank of musty mold and was dusty and dirty. Everything is ancient and cobbled together. The steps to the lofts are narrow, dangerous, and not up to code. The boards are narrow and pop up when you step on them. You have to clutch the railing as you go up and down. You could easily break a leg or worse. The sheets and towels are laundered with super smelly soap. The windows are filthy and covered with bird poo. There are screens on only a few of the windows. There's only one shower. The sinks are rusted and the plumbing is cobbled together. The signs over the toilet warn of "disaster" if you use 2-ply toilet paper. The wood stoves are ancient and smokey. The cabin doors barely open and close. There is no nice place to sit outside. The furniture is filthy. There was a dead bat and mouse on the front step and rat poo on the window panes... BUT the piece de resistance was the rats skittering around in the ceiling all night, every night... a particularly creepy experience for the people sleeping in the loft. One day the fellow manning the store spent the entire afternoon and evening at the store counter drinking beer and shots. People would catch small trout off the dock and then line them up on the dock to die slowly and rot in the sun. I personally saw more than a dozen small trout killed and wasted in this way. From the outside all the cabins appeared to be in the same condition. The grounds were poorly maintained and unattractive. We will NEVER stay there again. I suppose if you're a hunter or fisherman and just want a place to flop at the end of the day, it might be ok but if you want a comfortable place to relax with family and friends... this is NOT it.

Very Bad customer service save yourself the heartache and drive into La Pine. The waiter was the rudest person I have every had as a server. If you don't want common courtesy and feel like being brow beaten down this is the restaurant for you. Only had two choices for dinner and still took 75 minutes to get the food out. The waiter did not bring any water, I had to run around grabbing ketchup from the other tables and then he demanded a 20% tip for doing nothing but being rude to the whole entire table. Fortunately he told us management didn't do the 20% gratuity anymore. WORST DINING EXPERIENCE OF MY LIFE.

Paulina Lake is beautiful, but I do not recommend staying at the Lodge. I like rustic experiences, but the cabin we were in was a dump at over $300 per night - definitely not a good value for the experience. If you choose to stay there, DO NOT RENT A WATERCRAFT FROM THE RESORT. Our 2-person sit on kayak rental swamped out in the middle of the lake. The hull filled with water, it capsized, dumping the 2 riders into the cold lake. I found them after they'd been in the water about 15 minutes, initiated a rescue with my kayak and summoned a nearby fishing boat to assist. The resort staff did not even interview us to find out what, where, or how this dangerous event occurred. They drained the water from the boat and put it up for rent again. I made 5 visits to the store to attempt to find out what went wrong with the boat and what they did (if anything) to fix it. The staff person was very rude and aggressive, including physically shoving my friend out of the store. It was such an awful experience that half our party left that night, and the rest of us got out of there first thing the next morning. On the positive side, the staff at the restaurant were very nice, and I heard that the food was pretty good (even though I did not eat there). If you want to visit Paulina, I recommend the nearby campground, or if you want a cabin, go down the road to East Lake. It will be a much better experience.

Broken down boats, poorly stocked and overpriced store, and extremely rude employees. These people should learn about customer service or they will soon be out of business. They charged my credit card without authorization and then laughed and said "good luck" when I said I was going to dispute it. There are lots of other places in the area to go. Stay away from this dump.

Snowcat ride to the lodge? Seemed like a good idea... But... Almost impossible to make reservations, plus they left a group behind. Have to buy lunch and lose 2 hours of limited time you have at the lodge. Pay your $25 ride as part of dining. This place is great for snow mobiles and really no other groups. Snow shoe or ski somewhere else.

Don't go to the resturaunt unless you are prepared to have the waitress chastise you for showing up during the "swamped time" (any time that they are serving) when you ask for the ticket after having waited for a 1/2 hour for your meal - we ordered a "low carb burger" (a meat patty wth lettuce, tomato and onion slices) and a french dip. Watched others who arrived after us order, be served drinks, appetizers and burgers before we dared bother the server, who was extremely irritated with us. If they had APPEARED as busy as she claimed we would have gladly gone elsewhere, there were 3 other tables inside besides our own. Sorry, if you are too busy to provide CIVIL service to the people who unknowingly come here to eat, maybe try hanging a sign up or something. We will be trying out the resturaunt at the bottom of the hill next time. Doubtful that we will be renting one of the cabins we came up to look at.

The snow cat ride to Paulina Lake was the rustic experience we were looking for. Our kids are too little to snowshoe, snowmobile, or ski into the lodge. So, we took the snow cat and were able to experience the exciting wonders of winter. Everyone thought the snow cat was fun! When we arrived at the lake, our daughter and son loved throwing snowballs at each other. The snow covered lake was very beautiful. We wanted a very low key lunch with tasty options for the kids. We were very happy with our hamburgers and fries. I am not sure what others are saying about the staff, everyone was very kind and helpful to us. Our food came to the table quickly, and our waitress was more thank willing to help right away when my daughter spilled her drink everywhere. We met some very cool people who skied up to the lodge. Other cold customers also seemed very happy with their hot meals. We might come back to try the rustic cabins one day! I would like to see the lake during the summer.

We rented a boat, it wouldn't start so we had to carry a charger. The boat was crap the people working were rude and they tried to charge us extra the next day. Will not be going back, keep going and go to East Lake, their boats work and they don't have hidden charges.