Pavilion Hotel

We were here in February 2014. What a great place to vacation. There is lots to do and see. Spectacular views around the island. We saw the smallest FedEx truck ever I think. We went on this submarine tour with this glass look through. Was very cool looking at everything under water. We had to stay an extra night because a storm came in and canceled all ferries going back to Long Beach.

I love this place. Why is this place closed??? I would never stay anywhere else on this island. Pavilion will always be my place to stay here. Smoking cigars by the fire pit late at night. Drinking my wine. Plenty room in the room. The shower is large. OMG we are staying in a different place because Pavilion is closed. 🥵🥵

Yola was our desk agent and was so attentive and helpful. She was able to hold our bags for us on departure day so we were able to explore the island more. Housekeeping does a fantastic job of keeping the rooms clean. We stayed in the Moonstone Suite and it was nice, however, a little outdated. The balcony was fantastic but maybe not quite at the price point we paid. We were able to attend a free wine and cheese tasting where the wine was delicious and the cheese tasty. For dinner we went to their restaurant Pier 24 and charged dinner to the room for a $20 credit. ||TL:DR: Service great, Rooms clean, Would recommend

Wonderful place, access to beach (right across the street), local restaurants, and shops.|Hotel is great, nice outdoor lounge area, fire pit and evening wine and cheese. Morning coffee and muffins. Great sitting areas outside the rooms, great for coffee in the am or wine in the pm. Just sitting there is relaxing. Staff is very helpful and nice. |Know they are doing some work on hotel soon. But hope they don't change the atmosphere of the place. |Would definitely stay again and recommend it highly.

The location is perfect for getting around town. Just a 5-6 minute walk from the ferry, it's directly across from the beach with shops and restaurants just steps away. The rooms are very comfortable and roomy. We were on the second floor (there is no elevator) and the beams on the ceiling make the room seem even larger. The gardens are beautiful and well-maintained, with a nice firepit for the cool mornings and evenings. They serve a continental breakfast consisting of muffins, bagels, OJ, etc. and wine and cheese in the afternoon. The staff are very courteous and helpful and always have a smile for you. Our TV connection went out and Demi ensured that it was fixed quickly. We will stay here again!

We have stayed at Pavilion Hotel numerous times. It is really a special place. ||We are two artists so we can appreciate the esthetics of the property. From the travel poster art on the walls, the wicker furniture throughout, the color schemes, the absolutely amazing private and lush courtyard with lawn chairs and beach towels, the sitting areas, the fire pit etc etc.||The conveniences/extras such as the breakfast and coffee/tea, happy hour wine and cheese, the beach chairs, extra bathrooms/showers in the lobby area, the luggage storage, the books, games, candy and TV in the common room, the safes in the room, makeup mirrors in the bathroom, the water outside the common room, and more.||The views are ridiculous from the property. Really can’t get any better than the Pavilion!||Last, but not least, the staff. The front desk staff are amazing. They listen to your needs and are so caring and accommodating. Some go WAY out of their way to make you feel valued and special. One such staff member is Mohammed. He is so patient and caring. He was there our last two visits. I’m sure we make his head spin sometimes with our requests but he never shows frustration but instead helps us with a smile and thanks us. That is the kind of service that keeps bringing us back to the Pavilion Hotel. Mohammed knew how much the Pavilion Hotel and Catalina Island meant to us and how sad we were knowing we wouldn’t get to return to the property for nearly two years due to the remodeling, so as we awaited our boat he brought us a bottle of wine to enjoy during our last hour there. So incredibly thoughtful. We are very grateful to him and the rest of the staff with their individual attention that make us feel special and at home. Thank you SO much!!!

Other than the beautiful location. Just about everything here has not gone well. There is luggage service to help get your bags from the ferry to the hotel, but we couldn’t find the guy at the dock and neither could another elderly couple that was looking for him. When we finally found him, he told us he couldn’t transport our small cooler because there was drinks in it. We took the easy stroll to the hotel but then our luggage didn’t show up for over an hour and a half and then we finally asked where it was and they brought it up to our room. During the complementary wine and cheese perception they quickly ran out of cheese. This morning they ran out of breakfast items and were not kind when people were inquiring for more food. My son wanted to get a cup of hot tea but they had run out of hot water. They told him that there would be no more hot water this morning. At this price point you’d think the service would be better. We’ve only been here for one night out of two so hopefully things improve quickly.

The room was immaculate and amazing. Service was excellent. They went out of their way to make sure we were comfortable. They picked up our luggage on the boat and delivered to our rooms. They stored our luggage after we checked out so we could explore the island until our boat arrived. The stay is worth the price. Will come back again to this hotel.

Great staff. Special shoutout to Demi, who was very helpful and personable during our whole stay. She even remembered the names of my kids as we were checking out! The rest of the staff was also very helpful, from the other front desk people to the wine and cheese servers and maintenance/cleaning workers. We loved Catalina Island and would most likely book this hotel again when we visit again. The only thing I wish they had was a pool. It would've been fun for our little kiddos. Oh, and an elevator! The hotel is only 2 levels tall, but if your room is upstairs and you have a double stroller with 2 tired kiddos and groceries from the nearby Vons, then an elevator would be really nice. They can store your stroller at the front desk though, so no big deal. It was still a 5/5 experience because of the pleasant staff. Thank you, Pavilion!

I want to start by saying this is a larger review of Catalina itself. You get the feeling that they really don't care, or don't want you there. Most of the island, stores, and hotels are owned by one major corp, so it seems like Disney land in all of the bad ways. They have you captive on the island, everything is very expensive, and there seems to be a shared kitchen for many of the restaurants. The hotel itself was nice, and the staff seemed nice and helpful, but they just seemed to be trained in the ability to tell you to move along so they could get on with the next transactions. The whole strip by the shore is very transactional, and they want to move fast. They are turning people over, either every day or every couple of days. I might have had a different experience if we had stayed up higher on the hill. Speaking of the 'shore', there is none. It is really a place where they park boats, and they threw some sand on a platform and put a ladder down so you can swim in some pretty murky water. I cannot imagine why people want to come lay on this tiny strip of sand, and swim in rocky water. So the hotel is very pretty and well maintained. They have services for the beach (first come, first served, which is something they say about everything). They will give you towels and sometimes setup an umbrella for you. They have a free glass of wine and crummy snack plate each evening. The continental breakfast is just prefab pastries and some bagels. Coffee was fine. The room is a standard hotel room, but the temp control randomly turns itself back to some default setting, so every night I would wake up sweating at 4am. I did not figure out what was happening till my last night. Awesome. For more, see my reviews on the golf cart experience, and the 'Casino' / theatre (old timey spelling). The theme of all of these reviews is, "Catalina island sucks! Don't waste your time or money."

The Pavilion Hotel is just a short 5 minute from the ferry terminal and near the beginning of the main shops and attractions. The beach is a few steps away, but get there before 8am because every square inch of sand will be occupied by 10am. The hospitality was remarkable! We had our baggage held upon check in and check out, were given several vouchers for free wine and cheese, and offered an opportunity to book excursions at a discounted rate. I really appreciated receiving a text when our room was ready because our ferry arrived at 9am, and we were eager to freshen up after walking around town. The rooms were clean, cool, and comfortable. The grounds were well maintained, and housekeeping attended to our room daily to replenish water, coffee, towels, etc. Our room had two double beds, a Keurig with coffee pods and creamers, water, refreshing AC, soaps, body and hair care, a chair, and a small TV. For being a mere 370 sq feet, it was fairly equipped. Continental breakfast is served every morning, and complimentary beach towels can be requested at the front desk. I only removed one star because of the price. We paid about $600/night but didn't feel like the cost was justified.

We stayed here 2 nights on our recent visit to Catalina. We've never stayed overnight on our past visits so decided we'd do it this time with kids in tow. Overall our experience was 4 stars. There was a hiccup at the beginning of our visit. Upon checkin at the hotel, Kaylee gave us room 205 but came to our door about 30 min later and told us we needed to leave because the room was due for inspection today. So we had to repack our luggage and leave the room. That was very inconvenient and frustrating especially with kids. Then they didn't check us into another room on the 2nd floor until 4 hours later around 1:30pm. For the inconvenience, they refunded us 2 nights destination fee for their error at check-in. Also on our 2nd day at the hotel, there was no running water around 6:25am in the morning. No water in sink or shower. We notified the staff via text and then water appeared within 15 mins. So bizarre right? Aside from these events above, the hotel stay was pleasant. We liked how it was so central to eateries, golf cart rentals and the beach. The hotel provided us with bath towels and beach chairs when we went to the beach. We enjoyed the wine and cheese afternoon reception daily. Breakfast is just bagels and croissants with coffee and OJ.

Great place to spend celebrating the 4th of July! Clean and luscious greenery. The atmosphere is calming and relaxing. Staff member Jacob has been the highlight of our trip by being professional and accommodating.

Loved this hotel. It's has tropical environment that makes it not look like a hotel. That staff is extremely friendly and helpful. It was only a 5 minute walk from the pier our ferry came into. The beach is across the street and all stores and restaurants are within close walking distance. I would stay here again and highly recommend it.

Awesome hotel! Had a great stay and the service was excellent! Jacob was so attentive and helpful with everything we needed! Thank you Jacob for being such a great person!!

We stayed at the Pavilion Hotel in Catalina and our experience was so fun and amazing! We celebrated our sister Judy's Birthday and Mohammed and the amazing staff are so friendly, accommodating, & helpful! We will definitely recommend the beautiful Pavilion hotel to friends and family! We are looking forward to coming back soon. Thank you to all the wonderful team/staff for making our vacation so memorable and fun!!!!

Staff: This is a place where they shined. All of the staff was incredibly nice and accommodating. Our friends joined us to celebrate a birthday and brought a birthday cake. It would not fit in our hotel fridge so I asked if they would hold in their staff refrigerator and they were more than happy to oblige. Quality: This is where my main issues were. The hotel outdoor space is gorgeous and very well thought out. They made it beautiful with plants, lots of tables, chairs, fire pit, and decks. The inside quality is on par with a motel vs a hotel. In other words not as nice as far as quality of the room. The first thing I noticed was a chemical cleaning smell immediately upon entering the room. It remained for the two nights we stayed here and really bothered me. Also, we were on the first floor and the pipes from the people above is very loud. Literally if they were to wash their hands or shower and I bet it would wake you up. Luckily the 2nd night there was no one above us. Value: Seemed fair I guess considering. Overall: I would not stay here in the future simply due to the smell. May have been a one time thing but would not want to deal with it again nor the loud pipes. Pro tip: Be sure to check your deck door is locked. The first morning after sleeping in our room, I realized our patio window was actually a door and it was not locked. Pretty scary thinking that it was unlocked the whole night. This is my fault for not realizing that what I thought was only a window was actually a door.

Simple nice hotel very clean and in prime location the staff were super friendly and let us check in super early with no extra fees so that was a plus the rooms were nice and clean and close to walk to and the fire pit at the center garden hits the spot at night I'll definitely recommend this place and most definitely be coming back again soon

We like this hotel and have returned several times. The service is excellent and we really love the location and amenities they offer. We really enjoy sitting in the courtyard and gathering around the firepit in the evenings. They offer complimentary wine and cheese every night at 430 for hotel guests and coffee and pastries in the morning. The rooms include a mini fridge and Keurig machine, and you get 2 bottles of water (free) in your room at check in, but can request more for a fee. They also stock a good assortment of coffee pods and creamers in your room. As a guest of the Pavilion Hotel you also get room credits at some of the local restaurants and discounts for some of the activities offered by Catalina Island Company I took off 1 star because... A) the guest rooms have a strong damp odor that you can't get rid of... you'll even smell it on your clothes after you return home. B) their rollaway beds are TERRIBLE! We had requested one and it was wobbly like a see-saw. It would not stay level. We called the front desk to ask if they had a different one and the hotel associate was very kind and brought us a replacement right away, but unfortunately this one was even worse! The second one felt like a metal/spring cage on top of a rolling platform. You could literally feel the metal wires inside the "mattress". I was convinced that this was just a bedframe and they forgot to put the mattress on top. It was so bad we couldn't use it, but we felt bad and didn't want to trouble the front desk again, so we didn't say anything.

Had a great experience from the moment we checked in to when we checked it clean rooms awesome chill area in the middle of the little garden wine and cheese time I highly recommend staying here everything is walking distance and service is amazing everyone's very friendly

Pretty underwhelmed with this hotel. Although I appreciate the pastry/coffee station offered in the morning, it was just okay. Rooms are very small, stuffy, and smell musty. Also, why are the rooms so dark? Hotel does not have basic amenities, such as a gym. We were unable to enjoy the fire pit as large groups would sit there for hours having no consideration for others that may want to use, as well. In general, we found this hotel to be overpriced. Location is main benefit. Tried to get a room at their sister hotel (Atwater), but no rooms available. This hotel could definitely use a makeover and some freshening up.

Old California charm on beautiful Catalina. Wonderful ambience, exceptional guest services, beautiful landscaped grounds, and our room had been freshly painted and decorated. We stayed 3 nights-wish it had been more. We'll be back soon, though.

Nicely kept and comfortable. The only downside was the next morning. For the pricey place they could have let us have a later checkout. It was a Monday. Also the continental bfast was not a breakfast. Just a little stale snack.

Been here once before n loved it. It's a really nice clean hotel. They have a bit of an ant problem. They were all over my room along the baseboard n on nightstand. Not cheap to stay here so u wld think they fix tht problem. They serve complimentary cheese and a glass of wine every night from 430 to 600pm. Super close to the beach and stores. Bout a 5min walk from ferry. Staff is super nice n try to accommodate.

The only stars I'm giving are for location. It was really nice to be able to pop in and out of the room while we were out and about. The beds are super uncomfortable and it was miserable on my body for two days. The room next to us sat outside on their patio chairs until past 3 AM talking it up, I would think in such a small place that the staff would ask them to go inside. Finally, at 7 AM as I'm sitting on the patio furniture in front of my room while my family slept, house keeping swept dirt from the patio above down on my head. I had to scream "hey hey hey" since it was 3 or 4 dumps of dirt onto my head and in my eyes. I complained to the front desk and they did not care at all. I was so upset and shaking, I had to rinse my eyes out with saline drops. We won't stay again and I wouldn't recommend. The island company is not living up to the standard you'd expect.

Did not meet expectations. The night before we were to arrive I got a text saying a bellman would greet us at the dock to help with our bags. No one showed up. I'm a senior and would have appreciated the help. We got to the hotel, the person who checked us in said she will notify housekeeping and our room would be ready shortly, 5 HOURS later our room was ready. If she said your room will be ready in a few hours we would have planned our day differently. The tv didn't work. I called the front desk and a young man came down to fix it, however, as soon as you turned it off it went back to no connection. We had ants in our room, we asked that it be sprayed, they said it was but the next day there were ants in our bed. The location was the only good thing about this hotel.

This hotel was right in from g of the beach it was very convenient! Also the lobby super cute decorated with all the beach my vibez. They had a room where you could dine in doors or outdoors overlooking the ocean.

I would love to give 5 stars but unfortunately there were some hiccups that I can't give them a full rating. Me my husband, our two girls and my brother in law stayed at the Pavilion on May 31st-June 2nd. This would be about our 10th time on the island since 2015. I booked us two separate rooms, one for my lil fam and the other for my brother in law. I booked through Expedia like I have for many years, never had an issue. Prior to our arrival I made sure to let the hotel, if possible to have early check in because we were arriving around 7:30am. So we arrived right on time.One of our rooms was actually ready, which was perfectly fine and awesome, at least we had a place to store our luggage and unwind for a little bit. I made it a point first before heading to the room, to change the card I had on file so that when the final charges were taken out on check out there would be no issues. Front desk even said no charges to the card would be made until we checked out that Friday. Well I'm not sure what happened but maybe about an hour later there ended up being multiple charges "holds" they kept saying on the card that I had them remove. This ended up being a big issue for me because all my spending money was now gone. Thankfully I did have great help from Autumn at the front desk and the manager Tom. I explained everything to them, and even though I was upset I did apologize multiple times because this had never happened in all the years we've gone. I will blame the system but it was still a major inconvenience for us (that is still being resolved as of 6/10). The manager Tom did try his best to accommodate us by giving extra wine vouchers, waiving some island fees. He did say he was going to also give us either a discount or free island tour/excursion of some kind and a bottle of wine be sent to our room however we did not see that happen unfortunately. All the workers there were extremely helpful and nice, even the cleaning ladies who gave us extra water for our girls. The grounds of the hotel always smelled super clean. I've never seen mopping of walkways but they did that and I've never stayed at such a nice hotel. It felt like its own little oasis. There were some tiny things too. I did ask if they had a microwave before we arrived and they said there was a communal one but when we got there, there was none to be found, so I couldn't warm up my daughters left over food. Also they had a mirror on the closet door when you opened it. This mirror was hanging on by a thread, it was not sitting correctly and it came right off when my daughter opened the door. Thankfully we were right there to catch it so it didn't fall on her but that could have been very bad. The other thing was the little fridge that was in our room did not get cold at all, and the morning we left it was thawed so when I pulled out our containers of food from Avalon Grill they were soaked. Like I said I wish I could give 5 stars I really do and like I said everyone was extremely nice. But those details I can't overlook. I do still want to go back to this hotel though! The view, the cleanliness, the closeness.. I'll still be back.

Finding a nice hotel on Catalina Island can be a challenge. While the price is expensive for what you get (a glorified motel room), the location is awesome, the staff is great, the grounds are beautifully maintained, and this is one of the better hotels on the island. The bed in our room was top notch. The access to showers and bathrooms after checkout was super convenient given most of us are probably taking a late boat ride back to the mainland after an other day in the sun. The free wine tasting is cool too. Special thanks to Marissa at the front desk for the fast and friendly service.

Brandon is literally the best receptionist you will ever meet. 110% Service! It's my wife's birthday, but I had not planned super well, and was hoping to just get a good recommendation from the hotel. Not only was he kind and informative, but he also informed us exactly of the nicest closest restaurants, and when we came back (from one of the BEST dinners ever Topside by NDMK, 10/10 Service, Food, Ambiance, Views) he came by our room and surprised us with chilled glasses, a delicious bottle of champagne, and two small boxes of chocolates! This needs to be a 4-star hotel with 5 stars all around. The room came with complimentary Wine and Cheese Tasting for each day here (4:30pm-6pm), and every staff member I've met on the island has been exemplary. I hope the rest of the hotels here can stop by and get tips from Brandon, as his service is above and beyond most 5 star hotels. Thank you for making my Wife's birthday an extra special night!

Lacks customer service; especially for the outrageous price. We booked a year in advance and asked for our superior rooms to be together due to little kids taking naps. We were not accommodated. Also our toilet overflowed twice. The second time they ignored our request to fix it and we had to ask again 4 hours later. When they cleaned up the second time, I didn't trust that they disinfected it as it didn't look that clean and towels were not replaced. Their 20 dollars per room for food is a joke. We didn't get our room until 4pm and by that time the other 2 out of the 5 options to spend it were closed and you aren't able to use it on the last day for breakfast. Furthermore, we asked for a late check out so kids could nap and we were willing to pay as in their paperwork it says we can get a late checkout. They again would not accommodate us. The people at the front desk were not friendly and seemed to not really have much authority or knowledge.

The room was very nice and the location was just about perfect. The reason this review is 1 star is due to this: during my stay at the hotel there was a family who stayed above us and it sounded like an endless stampede. It was not peaceful and a full night of sleep was not possible. 6am until 730am and then from 5pm until about 9. I called the front desk and they said they would speak to the family. After about another half hour and not being able to sleep I went to the front desk to voice my concerns in person. The workers and management team appeared inconvenienced did not offer a solution or a way to remedy the situation. If you stay here make sure you stay on the second floor or don't come at all. Staying on the first floor was not worth the price with the noise

I just checked in at the hotel. Perfect spot! Clean rooms. The staff is very helpful. I strongly recommend people who have a plan to stay on the island.

All the staff were amazing here. Kind and helpful and a great attitude. Huge shout out to David who ran all the way to the flyer to bring us a bag we accidentally left behind. The wine and cheese reception is an awesome touch. Great place. Will definitely stay here again.

Love this place. Came to Catalina Island for a day and my friends and i needed to charge our phones multiple times and they accommodated us in every way. Love their service every staff was very welcoming.

Great hotel we had a beautiful Superior king room on the first level with a little porch area. Fantastic gardens extremely restful and the service is fantastic. They also have a nice cocktail hour which comes with the room

Hands down the best location. They offer wine and cheese happy hour. Not very impressed with the cheese plates but hey at least we get a glass of wine free. We really enjoyed the patio area. I took off one star because the water pressure sucks and housekeeping never came by during our stay. And I think tv was inop.

our check in was flawless with a nice young woman ( dont remember her name). The hotel is dirty and rooms were dark and need to be updated. We had very expensive jewelry and cash stolen from our room , which we noticed after we left. interestingly enough, no one answers the hotel phone. I got through once and was told she would have manager call me back. No one responds. Who owns this hotel? Can't find this answer either. I would like to file a police report so maybe I will try that? i will be interested to know if this review gets posted.no

This place is over-priced and has no amenities. The"premier" King room is quite small, the wi-fi works poorly in the room, its only redeeming feature is the nightly wine and cheese tasting. I would give a lower rating if one was available.

My family and I stayed here for 2 nights and it was amazing. The staff is super friendly, especially Marissa, grounds are kept up nicely, room was clean and perfect size for our family of 4 ( we stayed in the moonlight suite) and the location is everything. Loved the evening complimentary wine and cheese. We took full advantage of it both night. The views are also so beautiful. We were super close to everything. The beach is literally 14 feet away which made it perfect for the kids. Plenty of food options around and close to the docking station. It was an easy walk from the boat to the hotel with our luggage. Next time we visit Catalina we will definitely be staying here again. Loved everything about our stay!

I love taking my family here. The atmosphere and hospitality is great! I've been coming here since I was in my mid 20's, I'm now 44.

Ahh, the top rated hotel in Avalon. I thought that I could not go wrong! Maybe we came at an off time, but it wasn't as great as I'd hoped it would be. Several issues along the way. Negatives: We were unable to get into our room with the key cards they gave us at check-in. My husband went to get more, and we had the same issue again. They came to let us in and fixed the issue later. The makeup mirror light was also out, and they replaced it with a new one also. We had to call them twice to get them to fix it finally. Temperature in the room is all over the place with the thermostat, and it's very humid. If your hair is prone to frizz and looking too voluminous, this isn't the hotel for you. The bathroom door squeaks, which is something they should fix to avoid waking your sleeping partner. The sink is terrible and sprays everywhere if you turn it on as you would any other sink. Some gross and rude guests. People arguing with each other over nonsense, people letting their children walk around naked (who are old enough that it's really inappropriate). And we woke up to screaming, running, and door slamming children next door. Not exactly the place for couples or anyone trying to enjoy a nice rest. The complimentary wine and cheese is terrible. We stayed two nights and didn't even return to redeem our second vouchers. So gross. Positives: In terms of the room itself, it's small but upscale. The bed and pillows were very comfortable, so no complaints there. Shower was fine. The bathroom sink has a makeup mirror and plenty of counter space. Coffee machine is nice with Starbucks and high quality creamer. They also have a safe in the room. I really liked the fire pit they had going at night. Some friendly people invited us to join them, which was nice. Location is awesome, and it's easy to walk around and access your room easily. Overall, some positives and some negatives. Hence the three star review. All in all, we'd check out the Hamilton vacation rental spot on the hill next time.

This hotel is great! We arrived to Catalina Island with no hotel accommodations, we wanted to explore our options as 1st time visitors. It was between the Bellanca Hotel and here. We decided to go with the Pavilion because it was more central to everything and close to night life. It has more of a hotel feel too. The Bellanca was more of an apartment set up. We were so glad we chose Pavilion. Luau Larry's is a great bar & only around the corner. Morning Starbucks at Scoops, only around the corner! Green pier only steps from the front. Location is greaaaat! The room itself was nicely sized. We got a single King Bed room. The beds were SOO comfortable, the AC hits right & is on all the time, they also had cable on the TV. The hotel has a cute courtyard nice for lounging. They also have a fire pit that is on in the evening. They also offer a food credit (for us it was $20 per day) at any of their sister companies. We used our credit at Descanso Beach Club (highly recommended). Last but not least, they hotel offers complimentary wine AND cute cheese plates between 4-6PM. Servers accept tips. I thought this was so wonderful. Many good things to say about this location. We enjoyed our stay on the island, we were more than satisfied with our hotel accommodations we actually extended our stay for 2 days. Great place, 100% recommended.

My husband and I just got back from staying at The Pavilion Hotel in Catalina, celebrating a special occasion. Had a few hiccups at check-in but the wonderful manager Timothy stepped in and smoothed everything out for us. He went out of his way to accommodate a special room request for us and added some very nice unexpected perks. That's what I call excellent customer service. Timothy is the reason we'll be returning to this hotel.

bugs in hotel bed. on the sheet. stains also...not happy. views are great though and so is service

Very nice small hotel. Sheets and pillows were so soft. The rooms are small but the location makes up for it. The hotel is located right on the front boardwalk with plenty of seating to enjoy the view and everything is in walking distance. The location is perfect. But the hotel also has a cheese hour and small refreshments which is really nice. They will also hold your bags after check out until you are ready to leave. This is really a good example of the small touches that add to the overall experience. The landscaping is really nice too.

My family & I stayed here for two nights at the end of may ... very busy weekend .. definitely loved the free wine in the evenings & the staff was very friendly and helpful. They no longer have breakfast but they give u $20 credit to use at certain restaurants for every night you stay there . The room was clean . Only thing we did not like is that the back gate (which was next to our room in the very back of the hotel to the left hand side ) several workers just pulled it hard from the outside and were able to come in from the street in the back which made it feel a bit unsafe while my kids sat in the sitting area outside our room. They also offer beach towels & luggage storage while your boat arrives . Tip: If you're a light sleeper maybe ask for a room on the second floor , we were in the bottom and the second day the guests that checked in were loud & kids running around all day since 6 am !

My best friend and I decided to celebrate our birthdays here at the Pavilion. I had been here once before so I knew it would be a great choice. It was! It's a quick walk from the boat dock. We were able to check in early which was perfect. Great customer service!! Included with the hotel was a tour of the Casino, which we really enjoyed. Plus Wine and cheese at 4:30 everyday. And breakfast buffet and at the Avalon Grill a few steps away. The room was perfect, two beds, coffee ststion, bathrobes. Perfect! We also received a nice surprise, birthday wishes and a box of chocolates for each of us from the hotel. So nice! Thank you Danny and Ashley! This is a great place to stay on your next Catalina visit. Oh they also took care of our bags when we checked out, arranged to get them to the dock for us.

Last year for our 20th anniversary we stayed at this amazing hotel for four days and three pretty incredible nights! We initally had booked Hotel Atwater, which is beautiful too, but were disappointed with the size of the room, plus we wanted something that was a little more special. After walking around the town right after arrival we came upon the Pavilion Hotel. Remembering that this one as one of our choices we stopped in and asked if we could take a look around. WOW! Just loved how lush it was, the wine and cheese happy hour, the many seating areas, nice sized room etc. At the front desk I expressed my wish that we could haved stayed at the Pavilion instead and we were floored when Julie(a) said that they were sister hotels to Hotel Atwater and that, yes, we COULD switch! Yes, it cost us more, but it was worth it to us. I want to stress that the staff at this hotel was just SUPER accommodating and friendly and not only did they make the switch for us, but also surprised us with a bottle of champagne and chocolates in our room. Couldn't believe it. :)))) I was on cloud 9 the whole time we were there. Enjoyed the island, of course, but knowing that we could easily at any time, pop back in the room and freshen up or drop something off, was so nice. Plus the room was clean, the beds were comfortable, housekeeping was amazing (I already mentioned the desk staff were amazing!) and really there is nothing I would have changed about our stay. Simply perfect and so memorable for our 20th wedding anniversary! I am happy to say we will be returning again this week! SO excited! Stay here! You won't regret it!

I am BEYOND impressed with this hotel. Perfect location. Amazing service. Thomas at the front desk was beyond accommodating. We are here for our 7 year wedding anniversary and he absolutely took the time to make sure we were comfortable and he went above and beyond with a bottle of champagne for us. HIGHLY RECOMMENDED!!!

My father stayed at the hotel Last week, and woke up in the middle of the night covered in bed bugs bite. The bed was filled with small and adults bed bugs. His neck hands and back are covered in bites. The hotel said they would not do a full refund of the hotel fee, and is not even returning our calls

Each staff member is so helpful and kind. We took the Discover Avalon tour taken care of by Timothy & JaySey at the front desk OF Pavillion hotel. We were extremely impressed and had fun with the tour guide HALVI! Such great service by everyone! The wine and cheese hour is a sweet perk also. Great hotel to stay at while on Catalina.

Covid review. First time staying here and I loved it. Centrally located along the strand across from the pier and steps to the sand. Rooms - room was smallish and clean with modern furniture. The bathroom was gigantic and I loved it. We did stay in an ADA room so that could be why. The fridge in the bathroom came in handy for extra waters and wine. The pillows here are a bit old and lacking fluff. Tip: bring your own. Surprised that there was no safe in our room to store valuables while we were at the beach. Would have liked one, but not deal breaker. Also, I would have loved a big plush robe to use while I stayed there. It would have come in handy for the garden area hangs. Garden Area - what a plus it is to have a beautiful garden steps from your front door. There are tables & chairs and chaise lounge chairs around the garden to use. My favorite thing was to make a pot of coffee in our room each morning then go drink it outside in the lounge chairs in our jammies while planning our day, people watching and reminiscing about the previous day. Fire pit - there's a big outdoor fire pit located in the middle hang out area before the garden. It looked so fun to hang out at night around the fire pit with some beverages, but we were not able to. A big family hogged the fire pit every afternoon until late at night. No fault of the hotels, but something I wanted to enjoy. Next time. Service - due to Covid, housekeeping is not turning over the rooms everyday so you call and tell them what you need. We were brought fresh towels, more coffee, waters and cups quite promptly. The front desk staff was very friendly and helped with many recommendations. I was very pleased with all service I received and pleasantly surprised with how quick they were. Perks - due to Covid there is no wine & cheese hour anymore, but you do get a bottle of wine in your room upon check-in. No breakfast either, but they give you a $40 per day food & beverage credit to use at a few different places. We used ours at Descanso Beach Club. We also received free glass bottom boat tickets for two and used them on our last day. It was a fun experience. They also have bicycles to use, but we didn't have time to use them this trip. Next time. I've stayed at 3-4 other hotels in Avalon over the years and this one is the nicest by far plus you can't beat the location! I would definitely stay here again. Hot tip: request a ground floor room which includes a private patio with chairs. Second hot top: bring water shoes (you'll thank me later).

This 5 star rating is solely for JUAN. He made our experience amazing, made us feel special & taken care of, and was constantly helpful and amazing. We have gone to a few other hotels on Catalina Island, and his service alone and care for our stay is what made this hotel surpass all the others. Thanks so much Juan, for making my boyfriend & my anniversary trip so much happier!

Great little hotel on Santa Catalina Island. Room are comfortable and clean. Staff is friendly and helpful. Front desk, especially Julia is fantastic. She went out of her way to help me with my missing purse!! Could not be more grateful to her! Oh, wine and cheese everyday at 4:30 is fabulous. Mornings you are greeted with coffee, tea and pastries. Love this hotel. Will always stay here when I come to Catalina.

Awesome service . clean , charming hotel in a great location on the beach in Avalon .

I'd give The Pavilion more stars if I could. Absolutely exceptional all the way around! Location A++ Service A++ Rooms A++ Cleanliness A++ Amenities A++ Unexpected perks! A++ We were SO happy with the Pavilion Hotel. We will be back again and again. Best location & best property in town!