Halli G.
Google
Abysmal service, misleading menu, and inedible food
We booked for 12 people and were unnecessarily split across two tables, despite there being more than enough space to seat us together.
We were given a menu advertising “Oyster Hour – Tuesdays”, yet when we attempted to order it, we were told it wasn’t being offered today. If it’s not available, don’t advertise it — this is misleading.
Drinks took over 20 minutes to arrive. When they finally did, the beers had clearly been sitting for a long time and were actively stirred to create foam, instead of being freshly poured. Completely unacceptable.
Food took 40–45 minutes and only arrived after we chased staff ourselves, as no one checked on our table even once. Not once.
The men at our table were served noticeably faster, while the women waited significantly longer.
Our starters (oysters) arrived with our mains, after 45 minutes, and were lukewarm. The seafood pasta was overcooked, rubbery, dry, and almost flavourless, with virtually no sauce. It was barely edible and required us to add salt ourselves.
There was no apology, no accountability, and no attempt to rectify any of these issues.
This experience was abominable from start to finish. For a venue that claims to be premium, this level of service and food quality is unacceptable. We will not be returning.