Taso R.
Google
All travelers—especially those hoping for a pleasant, quiet, and relaxing stay in Christchurch—should avoid this hotel at all costs. The management clearly lacks even the most basic ability (or interest) in running a hotel where guests can actually rest.
Under no circumstances should you book a room facing the swimming pool unless your goal is sleep deprivation. The noise levels are outrageous and relentless, and the hotel makes it abundantly clear that they simply do not care. The hotel manager’s attitude can best be described as: not their problem, not their trip, not their concern.
I travel extensively for work—around 100 nights per year for the past 3–4 years—and I can say without hesitation that this was the worst hotel experience I have ever had. I wouldn’t give it one star if that were an option.
Ironically, even holiday parks and camping sites manage noise control better than this so-called “4-star” hotel. At least in those places, someone steps in after dark to ensure basic courtesy. Here, the duty manager claimed they had “taken action” by politely asking a group of teenage sports teams to be quiet—an effort that was clearly meaningless. The result? A full-blown balcony party, loud music, and continuous offensive language, all clearly audible to our young children.
How this establishment managed to earn a 4-star rating is genuinely baffling. The mindset, service quality, and complete lack of guest care are nowhere near that standard.
To be perfectly clear:
If you’re visiting Christchurch for leisure, don’t book here.
If you’re traveling for business, avoid it.
If you’re here with family, you will regret this decision.
The noise from other guests (teenage sports teams) was unbelievably excessive. I raised this issue with the duty manager—along with several other guests who also complained. The initial response was that we should “expect noise” because the hotel has a swimming pool. Apparently, in their view, a swimming pool justifies chaos.
They also excused the situation by saying, “teens are just being teens,” which made it painfully obvious that they had no intention of enforcing any standards whatsoever. Regardless of who the guests are, a hotel has a responsibility to protect its reputation and ensure a minimum level of comfort for everyone.
To make matters worse, the room transfer arrangement was poorly handled and badly communicated—entirely the hotel’s fault.
If you’re looking for professionalism, accountability, or even basic respect for guests, look elsewhere. This hotel offers none of the above.