Pavilions Hotel

We had a great stay at this hotel .My children enjoyed using the pool & Spa. The rooms were all very clean & comfortable beds. The staff were very friendly and went out of their way to accommodate us during our stay. The location is a 10min drive from the city or 25 minute walk a great location. Thank you for a great last night of our holiday!

This is a great place to stay while in Christchurch. Had an executive spa room which was huge and the bathroom was brilliant. Very comfortable bed and the kitchenette was great.|The breakfast ( included) was fantastic with a good range of freshly prepared food. The staff there did a great job.|The hotel is about a 30 minute walk from the centre of the city but there are plenty of restaurants and bars close by.|Would definitely return without hesitation.

Great cozy hotel which has staff that's very affable and caring. Reception staff is efficient and helpful. Housekeeping was perfect, clean and prompt. Complimentary Breakfast which I booked was tasty, and good. Rooms are perfectly sized, adequately equipped. Overall it's value for money.|Other guests who speak loudly can disturb you.

I recently dined at The Pavilions Hotel restaurant in the evening, and I have to say the service was absolutely outstanding. Georgia looked after us, and she was incredible from start to finish. She greeted us with a huge, genuine smile that instantly made us feel welcome. Throughout the night, her attention to detail, professionalism, and warm personality really stood out. Nothing was too much trouble, and she made the whole experience feel special. Georgia is a true asset to the team, and I would highly recommend asking for her if you want exceptional service!

Great to have cooking facilities in the room we had. A fidge, microwave, elements and plates etc. Also great to have the 24/7 room service for small meals/snacks. We arrived after the restaurant closed and hadn't had dinner. Food selection for the breakfast was excellent.

All travelers—especially those hoping for a pleasant, quiet, and relaxing stay in Christchurch—should avoid this hotel at all costs. The management clearly lacks even the most basic ability (or interest) in running a hotel where guests can actually rest. Under no circumstances should you book a room facing the swimming pool unless your goal is sleep deprivation. The noise levels are outrageous and relentless, and the hotel makes it abundantly clear that they simply do not care. The hotel manager’s attitude can best be described as: not their problem, not their trip, not their concern. I travel extensively for work—around 100 nights per year for the past 3–4 years—and I can say without hesitation that this was the worst hotel experience I have ever had. I wouldn’t give it one star if that were an option. Ironically, even holiday parks and camping sites manage noise control better than this so-called “4-star” hotel. At least in those places, someone steps in after dark to ensure basic courtesy. Here, the duty manager claimed they had “taken action” by politely asking a group of teenage sports teams to be quiet—an effort that was clearly meaningless. The result? A full-blown balcony party, loud music, and continuous offensive language, all clearly audible to our young children. How this establishment managed to earn a 4-star rating is genuinely baffling. The mindset, service quality, and complete lack of guest care are nowhere near that standard. To be perfectly clear: If you’re visiting Christchurch for leisure, don’t book here. If you’re traveling for business, avoid it. If you’re here with family, you will regret this decision. The noise from other guests (teenage sports teams) was unbelievably excessive. I raised this issue with the duty manager—along with several other guests who also complained. The initial response was that we should “expect noise” because the hotel has a swimming pool. Apparently, in their view, a swimming pool justifies chaos. They also excused the situation by saying, “teens are just being teens,” which made it painfully obvious that they had no intention of enforcing any standards whatsoever. Regardless of who the guests are, a hotel has a responsibility to protect its reputation and ensure a minimum level of comfort for everyone. To make matters worse, the room transfer arrangement was poorly handled and badly communicated—entirely the hotel’s fault. If you’re looking for professionalism, accountability, or even basic respect for guests, look elsewhere. This hotel offers none of the above.

Beautiful clean room, quiet and peaceful!|Reception staff very friendly and assisted with both the enquiries I had while I stayed. I was slightly early and got to check in before I was due which was very helpful on a very hot Chch day. Restaurant & bar was very handy & the food there is always good. I always choose the Pavilions when I am travelling for business as it is just so easy.

Comfortable rooms good size and a great shower.| All the staff were friendly and helpful nothing was to much trouble|The Restaurant served good food and beverages as did room service and the bar.|We had a very enjoyable three day stay over Christmas.|My family and I would definitely stay at the Pavilions Hotel again.

We spent a total of 3 nights here to and from our way from the Christchurch Airport onward to the South Island. It was the perfect transition point for our two week trip. The full cooked breakfasts (included with certain rates) were fabulous, the Executive Spa Studio was spacious and nicely equipped with desk, kitchenette, and both a spa tub and a roomy shower. The staff is helpful. Parking is usually right in front of your room. I used the pavilions.co.nz website and found the best rates there after seeing this hotel on a generic hotel website.

I stayed here a couple of nights with my parents after we all flew into Christchurch :) We rented a two bedroom suite which also had a nice living area, dining table, mini kitchen, fridge, and a big bathroom with a large bathtub. We were on the second floor so that kept things quiet since no one was above us. The beds were comfortable and the sheets were nice and clean and cozy. The wifi died on us at one point but my dad went to ask the front desk for help and the guy gave him the password to a special network which we were able to use for a little while until the regular network was back. The restaurant they have on site is excellent as well; we ate there for dinner one night and I was impressed!

Came here for Christmas and it was one of the only places open for dinner. We were so glad it was! The dining room is half sun room, half indoors. The staff was very friendly. Our waitress went thoroughly through the specials and gave tips on what was locally unique. When I asked what juices were in the refrigerator in the corner, she excitedly talked about the coconut blend. She actually ended up giving a small bottle to me on the house. Maybe it was because it was Christmas and we were on honeymoon. Maybe she was just very sweet. Maybe both! Dinner was wonderful. Experimental dishes like Lamb 3 Ways were novel- pour the "shot" over the lamb though. Don't take it as a shot :). Lamb ordered by my husband was very juicy and seasoned nicely. I don't even eat lamb but had to try it. I got the chicken. Seemingly standard but it was the most tender piece I had thus far in NZ. The presentation was colorful and the vegetables were marinated and flavorful. Portions for both were huge. The chefs clearly care about food quality, even with the skeleton crew the hotel had over Xmas. If we had room, we would have tried the profiteroles...

Came here with a group of 13 and I stayed three nights. Each room had a kitchenette and ours had a lovely Jacuzzi. The location is amazing; access to so many beautiful parks and landmarks in beautiful Christchurch. The staff was extraordinarily helpful, kind and cheerful. The breakfast was especially delicious. Good strong coffee, lovely pastries and elegant fruit offerings. The staff was extraordinarily helpful, kind and cheerful. I asked for special treatment numerous times and got it. I'm looking forward to coming back in a month.

After looking through Travelbug my wife and I found a great sounding place. We called Pavilions and asked about one of their Superior rooms. Was asked how much it said on the website and was upgraded to the Executive Spa room for that price. So far, so good. We collected our key and found our room. First thing we noticed was the 1cm gap between the room's doors, you could feel the draft unless curtains were closed. The "heat pump" as called on the information about the room was actually just a small, budget wall heater. The spa is far too small for more than one small person and seemingly out of the 80's. As with every other appliance in the room (microwave, fridge, stove top). The TV when you enter is advertising as soon as you turn the electricity on. Which we listened to (unfortunately, average considering price!) to be blasted with more advertising about a book the owner had written. 3/10 after spending $185.

We rented a 2 bedroom suite. Comfortable and clean, perfect for our family of 4. Good restaurants within walking distance.