Peak Design HQ

I recently visited the Peak Design store in San Francisco and had an outstanding experience. I want to give special recognition to Claire,who helped me with exceptional professionalism, kindness, and patience. She immediately understood what I needed and guided me through the products with confidence and deep knowledge. Thanks to her, I found exactly what I was looking for, and the whole process felt easy and enjoyable. Klaire is a perfect example of excellent customer service — friendly, knowledgeable, and truly dedicated to her work. Highly recommend visiting this store and asking for her. Thank you again, and I’ll definitely be back!

Innovative products, witty employees, and a focus on the environment that's beyond marketing. And recently I learned to value their lifetime guarantee, which is also not a hollow promise. I invested a lot in the last 10-15 years, so it's nice to see they appreciate that as well. But there's some room for improvement, when it comes to product quality, some crucial components really shouldn't be made out of brittle plastic but solid metal, which can and has lead to to drops of bags. Obviously they can't and won't be reliable for your broken goods and gear.

worst customer service experience I‘ve made in my life. I’ve been waiting for six (!) weeks now for them to deliver a missing item in my order. they don’t even reply to emails anymore. their products might be good, but that‘s worth nothing without good service. edit 12/03: and now they're asking me to publicly post my personal data. data security at its best. I am supporter 25138 of your Roller Pro Kickstarter campaign, a campaign that was paid for in April, I might add. We have now December and it's still not fulfilled.

While I think PD products are good but there customer support for order issue just sucks. The text bot is just bad and you will never hear from the online email form. There tracking say I had a delivery in Whittier CA on the 25th the day after I ordered my bag, I live in New Hampshire, do you think support would get back to me, you would be wrong.

Great products! I’ve been using Peak Design products for the last 4 years and they are great. From DSLR camera straps to bike mount. I recently bought a out front bike mount and the screw broke on first use. I contacted Peak Design and took them a few days to respond to my warranty enquiry. Then one day Arlie from Peak Design responded and got the ball rolling for my warranty claim. I got a replacement screws in a week. Thank you Arlie and Peak Design team for the after sale support. I highly recommend Peak Design products 👍

New backpack for my DSLR. Pricey but quality is good and size is just big enough to fit. Was little tight to fit with extended battery.

Absolutely love my Peak Design gear! 🌟 I am blown away by the sleek design and top-notch quality. The attention to detail is phenomenal—every strap, every pocket feels meticulously crafted. Plus, their HQ office is incredible. If that is not enough the commitment to sustainability is truly inspiring. It feels great to support a brand that cares about the planet. If you're looking for gear that combines style, functionality, and eco-friendliness, look no further than Peak Design. Highly recommend! 📸✨ #PeakDesignLove

Where is the six-star button? Seven years ago, I backed the Kickstarter project for the Capture V3 clip. I’ve loved the product ever since, but after seven years of proud service, it stopped ejecting. I checked Peak Design and found they offer a lifetime warranty. Not only was the warranty process easy and hassle-free, but they also sent me a new clip that I received in only two days. I was stunned! I live in the Netherlands and expected the product to take some time, as Peak is an American company. I am not only delighted by the warranty service after seven years, but I am also baffled by the speed at which this service was provided to me. As a professional, this really matters.