Peaks Hotel & Suites

Excellent location being very close to Banff Avenue and plenty of restaurants however situated just outside the bustle. Very clean and well presented with good amenities including a guest laundry ($8 for wash and dry) and lounge area with tea and coffee. Although we didn’t utilise, guests can also access amenities at the hotel across the road. A shuttle to Lake Louise Ski Resort and Sunshine Village is located out front. All staff who I spoke to were wonderful, very welcoming and helpful.

My one star rating for Peaks is based on my communications with the front desk and the manager when canceling our reservation.||We reserved through Expedia, which, in this case gets a one star as well . Since I had attempted to cancel the trip with Expedia several months ahead, I was surprised to see a confirmation of my stay from the Peaks THE FAY BEFORE THE RESERVATION. We were on the Canadian train, with no cell service, so I didn’t receive the text until the date they thought I was checking in.||I reserved two rooms at the Canoe for our friends and us down the street in Banff for a few days . Not quite as good a location as Peaks, but every bit is good accommodations. With great service.||As I said, I canceled these rooms three months in advance with Expedia . As I got off the train, one day before arrival I got an email welcoming me to the Peaks. I immediately called, and they were nice enough to cancel , but only 1 room of the two I reserved at the same time. I think there was a language barrier with Ann, the girl at the front desk. I was very clear about cancelling both reservations, but something was evidently lost in translation.||The next day I get a no-show notice and I’m charged $1200 USD for a room I had never even seen . I called the front desk manager, Maddie, who was nice and she referred me to the Hotel manager.. after a couple of days missing calls from each other we finally talked and her response to my request was basically “too bad”. She refunded half of the $1200… so that was something, but she admitted that they were not sold out on the nights and question so it’s not like they lost money on us- they didn’t turn anyone away. ||No one showing -up no Maid Service … $600 profit . Nice gig if you can get it I guess.||By the way, Banff gets a 5 star. The city park and market are wonderful. A little touristy, but there’s a good reason for that.||We are traveling to Banff again.. but I would not consider a stay there. Too many other good options nearby.

The location of the hotel was very near to the city and it was super nice. The interior was super clean and the staff were super accommodating. Me and my family stayed on the top floor at the end of the building and the view of the night sky was very beautiful. The atmosphere was very nice however there was only one bathroom for a room of 6 people.The pool was in the sister hotel on the other side of the road and I went during winter so the experience was not very good. However, overall a great experience.

Our first stay at Peaks, after many stays at Banff Park Lodge. Impressive, clean, and new. Decked out for holiday season. Hot chocolate in lobby. Friendly staff. Nice loft room. Cozy bed. Great shower. Downsides were only one window in room with limited view, toilet paper in bathroom hard to reach, and tiny/tight underground parking garage. Overall very good though!

MORE LIKE A 4 STAR HOTEL! Everything was perfect. Easy check in. Awesome location. Walked everywhere. Quiet at night. Super clean. Very friendly people at the front desk. Prompt room service. Updated, modern rooms. Plenty of towels and bathroom amenities. Bathrobes too! We stayed in the Grand Summit Suite for 4 nights. Very spacious with a nice terrace with 4 Adirondack chairs and small firepit. Wish we could have stayed longer. Great value.

Very central location, heated underground parking, comfortable bed! I took one star off because the room I got was in the alley with bad sound isolation (trucks, people, cars, dogs; I could hear everything), and it was very dark as well. The interior is very nice though. One thing I would recommend is for the reception to offer more information about the hotel (check out times, access to the pool, amenities etc). All the staff I met is very nice and welcoming!

The suite is cozy and well furnished. The place is clean and the bed & pillows are comfortable. The access is from a walkway outside with every suite having its own front door. The only downside is that the TVs are not Smart TVs so we can’t watch Netflix etc. wish we had brought a laptop and an HDMI cable. |Front desk staff were very friendly upon check in.

If you are staying in Banff, it’s worth being right downtown on Bear Street. The hotel was really wonderful! The rooms were clean, beds super comfortable, and decor/view was modern and beautiful. At the last minute the hotel offered to upgrade us to a Loft room for a minor fee and I’m so glad we did that. The extra room and kitchenette was a great idea for the four nights we were there, not to mention the view! We would 100% stay here again and recommend to anybody staying in Banff! The parking garage was easy in/out but would be tight for a huge SUV/full size truck.

A truly 5 star experience. Location perfection achieved :Peaks hotel is literally steps away from the core of downtown shopping and dining. The ski shuttle also stops right outside. We loved the detail paid to a comfortable stay : Gear storage, laundry, ev chargers that work, a wash stall for cars, heated garage. Plus in your room a nespresso machine and fancy local tea. We never ventured across the street to check it out but there is a pool, sauna, and hot tub plus ski rental and tune shop at the sister property. The rooms are brand new and beautiful. We loved the spa like shower and even the huge bath sheets. Would definitely stay again and recommend to friends!

Excellent location and clean spacious rooms. Updated bathroom with state of the art Toto fixtures. Parking is tight but reasonably priced. Nice touches like Jolene's Banff breakfast tea and Nespresso coffee maker in your room. Micro, fridge and sink along with plates and utensils. This served as a great home base when enjoying all the area has to offer. Would stay here again.

I stayed here in downtown Banff, and it was very comfortable. The room was a good size, and the bathroom was pretty nice. I had a hard time figuring out how to use the shower, but luckily my husband knew what to do. It would have also been nice if the shower had a shelf for the toiletries. For the elderly, pregnant, or people with physical disabilities, it would have been hard to reach to the floor for their toiletries. There is only an uneven soap dish in the shower. But the bed was pretty comfortable, and the location was amazing! You could walk anywhere in downtown!

Absolutely thrilled with this hotel choice during our 3-nights in Banff last weekend. We stayed in the suite with a king bed and high ceiling on the 4th floor. It's gorgeous up there and looks like you have your own Air B&B for the weekend! Plenty of space and a small kitchenette with plates and bowls and silverware, a microwave and sink! Plenty of storage for our items and clothing and space for our bags. Having been torn down and rebuilt 2 years ago - This hotel is modern, updated, comfy and close to everything. Easily walkable to tons of things in the town and parking is on-site in the underground garage so that made me feel a bit better. It even has a complimentary "car wash" hose. They don't have a pool or gym but you can walk to their sister property across the street and they have a super nice pool, jacuzzi, and steam room area that is open until 11pm you can use with your Peaks room key. Coffee and tea is available 24/7 and they have two fireplaces inside and a fire pit outside for guests to sit at and enjoy a warm drink. Staff at check-in were exceedingly friendly and kind and easily answered all our questions. Overall, a great experience and I highly recommend.

Was really happy with Peaks Hotel &Suites, seemed someone was always at the desk to help all so polite and helpful, especially since our 1st time to Canada from USA, shout out to Neil for our appreciation, he was always there help us figure our way around, or others at desk all so kind. Room was clean, beds and bedding were comfy we upgraded to a jr suite, nice to have the small fridge in microwave. Everything seems to be walking distance we needed, we rarely used our rental car. Overall we got a good price and was really happy with our choice because there is so many to choose from. Love Canada and its people everywhere were all so kind. Apologies for our president not my choice. We will be back to visit canada

We stayed at Peaks Hotel & Suites for two nights during the beginning of our Banff trip and loved the room and the hotel as a whole. I think this hotel is fairly new. The proximity to the Banff Marathon was fantastic as well as the proximity to downtown Banff. The location was great and I have to say Paddy at the front desk offered five star service throughout our stay. The hotel and room was so clean and we really, really appreciated the complimentary parking area under the hotel for guests. While there is not a pool or restaurant in the hotel, you can go to their sister hotel right across the street for these amenities. I'm very glad we stayed at Peaks Hotel & Suites and would highly recommend this hotel for anyone visiting Banff.

The hotel itself is well built - modern, roomy, and they have a great staff. There is underground parking. It's a really short walk to all the restaurants in DT Banff. My issue is that the price is way high for the amenities. There is no gym, pool, bar, restaurant onsite they are all "at the sister property across the street". There is coffee in the sitting room, that's it. Not even a basket of bananas to grab and go. I am sad to ding this place but for $800 a night, should include something? Maybe even parking, which was extra. The front desk staff was great - not their fault that this place is a total overpriced place. Make sure when you book you request a room that is not on the back alley - 7AM everymorning - garbage trucks for your morning wakeup.

This hotel is located in the perfect spot in Banff with access to downtown the river and hiking trails. The front desk staff are attentive and very welcoming. I had an issue with my booking and they were on top of it and so apologetic for the misunderstanding. The rooms are spacious and comfortable and having access to the sister hotel across the street with a pool, spa and steam room are so nice.

ABSOLUTELY WONDERFUL hotel. My wife and I just spent a week at the Peaks, and we could not have been happier. I don't even know where to start. Let's start with what makes this place go....the staff. They were so kind to us and always went the extra mile to make us feel welcome and special. A special thank you goes to Valena and Connor. They are so awesome and their warmth and kindness made our trip one to remember. The housecleaning staff was also sweet and were there whenever we needed anything. The room was great and we loved the large open window that you could see the local mountains from. The location is second to none. It is located right next door to Bluebird Restaurant, which has fantastic food. However, a one-minute walk out the back door leads you to the best places to eat in Banff and right in the middle of the town. While we had a rental car and parking (which was great) we didn't really need it. We were walking distance to everything, and the public transit is so efficient and cheap that you could get anywhere, and I mean ANYWHERE, from the Peaks. We also enjoyed the pool, spa and sauna across the street at their sister property. The robes in the room and the fine linens were also nice, and the bed was super comfortable. I am sure I am leaving something out, and if I am, I am sorry. I wish I could give a higher grad than 5-stars for the Peaks because they deserve it. The staff??? They treat you as if you are family and special. I will never stay anywhere else when I visit Banff. Sensational stay! Thank you.

We enjoyed our 2 nights at Peaks. Very helpful staff ! It's located in the midst of the town centre so it's really close to restaurants and shops.

We just stayed here at the Peaks hotel for the past week for a ski vacation. I can't say enough good things about our stay here. First of all, the location is perfect, right in the middle of town and close walking distance to everything. The hotel is newly renovated, very modern and well designed. The beds are very comfortable and everything is super clean. The front desk, staff and all of the other staff members were courteous, helpful and friendly. Parking was really easy, and the laundry facilities in the parking garage were a plus. We would definitely stay here again, and recommend the hotel and the city of Banff highly.