Peaks Hotel & Suites

Our family of 4 adults spent this past week in Banff and stayed at the Peaks Hotel. It was our second stay at the Peaks and we will ALWAYS stay there when in the area. The staff is amazing and attentive. The location is so convenient for walking all around town. The view from our rooms was a great way to wake up. The rooms are very clean, fully stocked, and quiet. We HIGHLY recommend the Peaks when in Banff.

We stayed in a loft suite in Peaks right at the centre of Banff. Location is great, slightly off main avenue to be away from noise and huddle but close enough to everything to have quiet restful sleep while still having all amenities and transport right outside the door. Easy walking distance to Roam public transport. No restaurants in the Peaks but sister hotel (Banff Park Lodge) just directly opposite offers breakfast/dinner. I can also recommend Bluebird right next door. The staff are so helpful and the rooms were very comfortable. The suites have mini kitchen with microwave, fridge, kettle, coffee machine etc. We stayed in Loft suite for a week and thoroughly enjoyed it. The bedroom up on the mezzanine means extra living space. Parking onsite, but easy access to public transport, shuttles, walking distance to Bow River walk, Fen Loop, Bow Falls and day trip pick up points. We had a fabulous time at Peaks.

We had the great pleasure of staying here, but only for one night. They were full so we had to move to another hotel. The room was great, quiet, super comfy, great amenities, loved the storage benches and awesome robes. We had an "alley view " but the alley was to a busy shopping area and it was very nice and fun to watch. This location is excellent. The washroom in the hall on our floor was so useful. I've never seen that before but what a great idea. I hope we make it back some day for a longer visit.

First trip solo to Canada! I loved this hotel. So quiet, comfortable and clean. I loved that all of the restaurants and stores were across the street at the Lodge which made for a less crowded hotel experience. Very helpful staff and concierge. I was able to walk around the entire stay, minus the tours that I booked. The tours actually pick you up right in front of the hotel (depending on which company you book). I definitely recommend this hotel for a comfortable place to turn down after a long day adventure.

Banff, Canada was by far the most beautiful place I have ever been! Banff is such a cute little town with great restaurants all within walking distance to the peaks hotel and suites. Carl at the front desk helped my friends and I with all the questions and recommendations of what to do and see in Banff. He helped us navigate all the tours, lakes, hiking and things to do in Banff. I recommend renting a car or taking the public transit. Small, quaint and clean hotel in the perfect location! I would highly recommend moving this trip to the top of your list!

We had such a wonderful experience at this hotel during our stay in Banff! The room was incredibly comfortable and spotless!! the perfect place to relax after a day of exploring. Everything was clean, cozy, and thoughtfully prepared, which made us feel right at home. What truly made our stay exceptional was the staff. Every single person we interacted with was kind, welcoming, and went out of their way to help us. They were especially amazing at helping us plan out our days, offering great recommendations and organizing everything so smoothly. Their support really made a difference in how much we were able to enjoy and experience during our time here. Thank you for an unforgettable stay — we’ll definitely be back! 💕

We loved this hotel and will return next year. Best location downtown in Banff. Close to everything. Our room was beautiful. Every employee we dealt with was so helpful and friendly. Special shout out to Elijah at checkin. He was outstanding.

Pros: • Great Location: Convenient access with easy parking. • Clean & Modern: Hotel was very clean and felt updated. • Friendly Staff (Mostly): The majority of staff were welcoming and pleasant. • Amenities: A small room offering complimentary coffee, tea, and water refills was a nice touch (though not well-communicated). • Dining Option Nearby: Breakfast available across the street at the sister property, where the food was very good (though menu was limited) and the staff were attentive. • Helpful Concierge (at sister property): Provided better information and engagement than the Peaks Hotel front desk staff. Cons: • Poor Room Assignment: Reserved a standard king, but was given a handicap-accessible room instead. When I asked to be moved, the only option offered was two queen beds or finding another hotel—an unsatisfactory solution. • Lack of Communication: No mention of the complimentary beverage room, which we only discovered on our last day. • Maintenance Issues: The fire alarm battery died our first evening, and although staff said it would be replaced during room cleaning, it wasn’t. We had to call again late in the evening after a long day, which was inconvenient. • Limited Front Desk Service: Minimal interaction, with staff not as proactive or helpful as expected from a hotel of this standard. Overall Impression: The hotel offers a convenient location, modern facilities, and cleanliness, but struggles with guest communication, room assignment accuracy, and responsiveness to maintenance issues. While the amenities and sister property dining are positives, the lack of service consistency—especially at the front desk. ⸻ Would you like me to rewrite this in a shorter TripAdvisor-style review (more casual, guest-focused) or in a formal business review tone (as if for a report or professional blog)?

A truly 5 star experience. Location perfection achieved :Peaks hotel is literally steps away from the core of downtown shopping and dining. The ski shuttle also stops right outside. We loved the detail paid to a comfortable stay : Gear storage, laundry, ev chargers that work, a wash stall for cars, heated garage. Plus in your room a nespresso machine and fancy local tea. We never ventured across the street to check it out but there is a pool, sauna, and hot tub plus ski rental and tune shop at the sister property. The rooms are brand new and beautiful. We loved the spa like shower and even the huge bath sheets. Would definitely stay again and recommend to friends!

I stayed here in downtown Banff, and it was very comfortable. The room was a good size, and the bathroom was pretty nice. I had a hard time figuring out how to use the shower, but luckily my husband knew what to do. It would have also been nice if the shower had a shelf for the toiletries. For the elderly, pregnant, or people with physical disabilities, it would have been hard to reach to the floor for their toiletries. There is only an uneven soap dish in the shower. But the bed was pretty comfortable, and the location was amazing! You could walk anywhere in downtown!

Was really happy with Peaks Hotel &Suites, seemed someone was always at the desk to help all so polite and helpful, especially since our 1st time to Canada from USA, shout out to Neil for our appreciation, he was always there help us figure our way around, or others at desk all so kind. Room was clean, beds and bedding were comfy we upgraded to a jr suite, nice to have the small fridge in microwave. Everything seems to be walking distance we needed, we rarely used our rental car. Overall we got a good price and was really happy with our choice because there is so many to choose from. Love Canada and its people everywhere were all so kind. Apologies for our president not my choice. We will be back to visit canada

Absolutely thrilled with this hotel choice during our 3-nights in Banff last weekend. We stayed in the suite with a king bed and high ceiling on the 4th floor. It's gorgeous up there and looks like you have your own Air B&B for the weekend! Plenty of space and a small kitchenette with plates and bowls and silverware, a microwave and sink! Plenty of storage for our items and clothing and space for our bags. Having been torn down and rebuilt 2 years ago - This hotel is modern, updated, comfy and close to everything. Easily walkable to tons of things in the town and parking is on-site in the underground garage so that made me feel a bit better. It even has a complimentary "car wash" hose. They don't have a pool or gym but you can walk to their sister property across the street and they have a super nice pool, jacuzzi, and steam room area that is open until 11pm you can use with your Peaks room key. Coffee and tea is available 24/7 and they have two fireplaces inside and a fire pit outside for guests to sit at and enjoy a warm drink. Staff at check-in were exceedingly friendly and kind and easily answered all our questions. Overall, a great experience and I highly recommend.

We stayed at Peaks Hotel & Suites for two nights during the beginning of our Banff trip and loved the room and the hotel as a whole. I think this hotel is fairly new. The proximity to the Banff Marathon was fantastic as well as the proximity to downtown Banff. The location was great and I have to say Paddy at the front desk offered five star service throughout our stay. The hotel and room was so clean and we really, really appreciated the complimentary parking area under the hotel for guests. While there is not a pool or restaurant in the hotel, you can go to their sister hotel right across the street for these amenities. I'm very glad we stayed at Peaks Hotel & Suites and would highly recommend this hotel for anyone visiting Banff.

The hotel itself is well built - modern, roomy, and they have a great staff. There is underground parking. It's a really short walk to all the restaurants in DT Banff. My issue is that the price is way high for the amenities. There is no gym, pool, bar, restaurant onsite they are all "at the sister property across the street". There is coffee in the sitting room, that's it. Not even a basket of bananas to grab and go. I am sad to ding this place but for $800 a night, should include something? Maybe even parking, which was extra. The front desk staff was great - not their fault that this place is a total overpriced place. Make sure when you book you request a room that is not on the back alley - 7AM everymorning - garbage trucks for your morning wakeup.

This hotel is located in the perfect spot in Banff with access to downtown the river and hiking trails. The front desk staff are attentive and very welcoming. I had an issue with my booking and they were on top of it and so apologetic for the misunderstanding. The rooms are spacious and comfortable and having access to the sister hotel across the street with a pool, spa and steam room are so nice.

ABSOLUTELY WONDERFUL hotel. My wife and I just spent a week at the Peaks, and we could not have been happier. I don't even know where to start. Let's start with what makes this place go....the staff. They were so kind to us and always went the extra mile to make us feel welcome and special. A special thank you goes to Valena and Connor. They are so awesome and their warmth and kindness made our trip one to remember. The housecleaning staff was also sweet and were there whenever we needed anything. The room was great and we loved the large open window that you could see the local mountains from. The location is second to none. It is located right next door to Bluebird Restaurant, which has fantastic food. However, a one-minute walk out the back door leads you to the best places to eat in Banff and right in the middle of the town. While we had a rental car and parking (which was great) we didn't really need it. We were walking distance to everything, and the public transit is so efficient and cheap that you could get anywhere, and I mean ANYWHERE, from the Peaks. We also enjoyed the pool, spa and sauna across the street at their sister property. The robes in the room and the fine linens were also nice, and the bed was super comfortable. I am sure I am leaving something out, and if I am, I am sorry. I wish I could give a higher grad than 5-stars for the Peaks because they deserve it. The staff??? They treat you as if you are family and special. I will never stay anywhere else when I visit Banff. Sensational stay! Thank you.

We enjoyed our 2 nights at Peaks. Very helpful staff ! It's located in the midst of the town centre so it's really close to restaurants and shops.

We just stayed here at the Peaks hotel for the past week for a ski vacation. I can't say enough good things about our stay here. First of all, the location is perfect, right in the middle of town and close walking distance to everything. The hotel is newly renovated, very modern and well designed. The beds are very comfortable and everything is super clean. The front desk, staff and all of the other staff members were courteous, helpful and friendly. Parking was really easy, and the laundry facilities in the parking garage were a plus. We would definitely stay here again, and recommend the hotel and the city of Banff highly.