PeakTure Hotel Bucharest

We made and paid for a reservation for two rooms. We arrived at the hotel exactly at the official check-in time, 14:00. However, our rooms were not ready. At first, we were told it would take “just a few minutes,” which then turned into “half an hour,” and eventually we were asked to leave and come back later. As a result, we were forced to wait for a total of three hours. When we returned to the hotel in the evening, we were then told that only one room was available, and that the second room could not be provided because it had been “damaged by the previous guest and was unusable.” This information was never communicated to us at 14:00. If such a situation truly existed, it should have been clearly explained to us the moment we arrived at the hotel — not after hours of being kept waiting. As a result, on December 31st — New Year’s Eve — we were deprived of the second room that we had already paid for. Our plans were disrupted, we experienced unnecessary stress, and our entire schedule was thrown off. This situation is completely unacceptable, highly unprofessional, and demonstrates a total disregard for customer responsibility. We paid for two rooms. One room was delivered. We lost time, comfort, and trust. This experience completely ruined our arrival by creating stress on a day that should have been enjoyable. I do not recommend this hotel to anyone who expects reliability, transparency, and basic professionalism.

The hotel is very conveniently located. Literally five minutes and you are in the center of Bucharest’s Old Town. The staff is very polite. In the room there is a welcome bottle of mineral water, and in the fridge a bottle of beer, a bottle of Coca-Cola, and two bottles of sparkling water, all complimentary. The bed is very comfortable, with good pillows and a cozy blanket. Everything is clean, housekeeping is excellent. Even though the hotel itself is not new, I liked it.

Myself and partner booked a 5 night stay from the end of October/beginning of November for my birthday.||Firstly the hotel is in a fantastic location, the old town was an 8 minute walk away, metro stops and bus stops within a few minutes, all tour meeting points also within a 10 minute walk. There's a pharmacy round the corner as well as a mini market 5 mins away, 35 mins from the airport (without traffic) and close to lots of food and drink options. We honestly couldn't have asked for more.||The staff were all lovely, check in was smooth and quick. Everything was explained to us in detail about the facilities. The absolute highlight from the staff/customer service was on arrival after our day out for my birthday we came back to a bottle of prosecco and two glasses, a really beautiful gesture! ||The rooms themselves are nice enough, the bathroom was clean and the shower was good. The mirrors are also great, very handy to have the magnifying mirrors!! The shower door didn't really close properly so the floor got wet very quickly and there wasn't much ventilation so it got very foggy. ||The beds were very comfy but they are two singles pushed together so it was a bit difficult to sleep in because one of us would dip into the gap! That said, the pillows are great! |In the room there is a desk, a small table, bedside table, two chairs plus a mini fridge with a full price list, there is also a Nespresso machine and a few complimentary bottles of water to use which is a lovely touch. It would be a good idea to have less items in the mini fridge so there is room for guests to add their own things. ||The lighting wasn't great in the rooms but adequate, the TV worked well and a few channels in English too. The lifts are very small and take an AGE!! ||All in all we loved our stay and would highly recommend the hotel to others. ||Thank you again for such a wonderful birthday stay!

Amazing hotel, friendly staff, good location, pillows and mattress really good. Not too much lights in the room though. One thing - one of the bar staff is asking to add 10% tip just for getting you a Coca Cola from the fridge or pouring a pint of beer. That’s unprofessional and if he wants to get tips please change his POS machine with suggested tips at the checkout screen rather than him asking me, if I want to leave him tips or no…

They cancelled our fully paid reservation and transferred to another hotel. They didn't provide any information in the morning and only informed us in the evening; the reception staff acted indifferently. They told us to take the subway to the other hotel. Even though we insisted that they at least compensate us by covering the taxi fare, they said it was impossible and told us to take the subway. After arguing for half an hour, they finally covered the taxi fare and sent us to the other hotel. According to them, the room became unusable due to the customer who checked out. Even if we accept this with understanding, the attitude at the reception and being told to take care of ourselves with the metro is unacceptable.

Very clean and neat room. We arrived at almost 3 in the morning and staff was very nice. The communication with the staff was very quick and easy via e-mail. Clean sheats and towels and clean bathroom. For improvement, it would be nice if they gave toothbrush and a comb. They did have shoes, which we appreciated very much.

If 4.5 stars were an option it would have been my choice. The hotel is great honestly. Not expensive, nice looking, nice staff, clean, nice rooms, great location. What could I ask for more?

Daniela at reception was fantastic. She was extremely helpful with holding our bags for a late departure. Bed was great, bathroom devine. The only drawback was a bad air conditioner.