David F.
Google
We visited once on a weekday just over week ago and again over the weekend, and on both occasions the café appeared to be understaffed. The team members working were clearly doing their best and were all friendly and professional, but there simply didn’t seem to be enough of them to keep everything running smoothly.
During our weekday visit, we noticed food orders building up in the kitchen hatch while staff were occupied serving or making drinks, so food wasn’t being run promptly. Over the weekend, although there were additional staff on, it still felt insufficient. The constant ringing of the chef’s bell and staff having to rush back and forth to run plates made the dining experience a little chaotic. This also seemed to affect the general upkeep of the café, with tables and outdoor areas not being cleared or cleaned as regularly as needed.
Given how popular the café is, especially in summer, it seems reasonable that a few more team members during busy meal times could make a significant positive difference. Several other local customers we know have mentioned noticing similar issues recently.
One additional point: during our weekday visit, we overheard one young male staff member with dark hair using language that may not have been appropriate within earshot of customers, including children. This may simply have been an oversight, but it’s something to be mindful of.
Overall, the staff themselves were welcoming and working very hard; it just appears that further support would benefit both them and the customer experience.