Jenny Masters
Google
If you are booked here, and can't alter your booking, DO NOT HAVE ROOM 14. The air-conditioner does not work, and l doubt that they will do anything about it soon. Who knows what else is neglected?
The room is pleasant and the view is lovely, as is Napier, but the air-con just would not work and we had a cold (first) night, of our two night stay. Reporting it to the manager first thing, we were assured of maintenance or another room, and a phone call update.
Returning in the afternoon/no phone call and found nobody had done anything. Offered a lesser room down the road. Offered a fan heater which an hour later we had to prise from the receptionist. No refund would be given. You have been warned.