Frank L.
Yelp
2.4 Stars.
Meh. Had this one bookmarked for some time, was working nearby and capitalized. Wish I hadn't.
First off, the comments on sauce are correct. I had the mild sauce put on the side and while it didn't make my nose run, I can see how mild/medium could and so forth.
I saw reviews on the sliced beef being tender, lean, tasty so I went with it. It was lean, on the drier side but not dry, but lacked anything tastewise to make me feel I'm glad I ordered it. The daily made house mac n cheese was ok but more on the bland side if I had to describe it. This dish according to the menu should have been $10. For some reason the receipt shows $11.50 under "MISC T1."
Then they knick knack you with additional charges. I asked for water, $.40 (yes, water is shown on the menu up top as a charge, and yes it is a large size cup). I pay with a card, $.40 (didn't see a sign for that, but it probably does exist). Not a fan of the nickel and dime game. Absorb some of that into the menu price or whatever. $10 order somehow became $13.50.
Lastly, the kid taking the orders has no customer service skills. No smile, and monotone, soft voice. No eye contact. Everything said out of his mouth was memorized script. Quite lackluster service experience. He's a kid, so I cut a lil slack, so I blame management.
All in all, the food was just ok, the knick knacking pricing odd, subpar customer service = 2.4 stars.