Pellegrino's Deli Cafe

THE SERVICE HERE SUCKS sat around for 10 minutes not one greeting from a staff member. every staff member they had available was making sandwiches they had no one greeting customers or at the front register “not even a well be right with you” the one employee i did speak to was very rude and dismissive i placed a pick up order and in the time it took for them to respond my food was like warm i wish i could give 0 stars because its like this every time i go in i wont be returning

Awesome food! Nice people and it was clean!!

Ordered 3 medium Subs for pick up and only got 2 so we asked why is there only 2 and they responded the buffalo chicken sub was a large cut in half which is 2 mediums so we got home and all we got was 2 medium buffalo chicken Subs and my cheesesteak was missing so I called and they are remaking it for me to pick up but I'm super frustrated that we were misinformed when we asked why there were only 2 Subs and that I have to go back up and get the rest of my order and the girl behind the counter was EXTREMELY RUDE and said "you shouldve had someone else come back and pick it up" The food is amazing but the service SUCKS! And I will not go back to this location because of how rude this girl was to my husband.

Went in with a 20% off coupon that I got from the Lilac Festival Parking. Coupon wasn't expired and says 20% off order, up to $20 off entire order. I try to order and say I have the coupon and am told I need to order at least $20 worth of food to use the coupon, per the owners. Coupon doesn't say that anywhere, so I couldn't get one sub and use the coupon, which is a shame because their subs are delicious.

I decided to ditch the large establishment sub stores . And I wasn’t disappointed ! To start the bread is absolutely delicious with a good portion of meat.The staff is friendly. So definitely will go there again!!

The Philly Cheesesteak is delicious! The bread is soft, and the meat portion is generous.

This has been a go to for comfort food. The soup was chicken &vegetables. However I did have to ask for the chicken for the chicken & vegetable soup. The sub was roc steak sub.The cashier he was very helpful and the younger gentleman was even more helpful. The young lady with braids however.was rude keep her headphones in and stated clear as day she's not there to help anyone 😒 (retrain,or stay home darlin)

Great place and atmosphere. Delicious food! I had the Philly chicken sub. It was scrumptious :)

I have been working with Glory on a large order for a luncheon. She has been so wonderful to work with. She responds in a timely manner, is very professional, and super accommodating. I highly recommend this deli for a large order.

The subs were good. Really enjoyed their in house rolls, a nice change from a lot of the same. The only thing I'd say is that the filling on the subs left something to be desired, but the flavors and quality were very good.

Great food, but service is beyond terrible. Pre ordering a sub here is pointless. They messed up the order, and I had to go back. Was made to wait again even though the sub was ready and sitting there. Rude isn't a strong enough word to use to describe the staff...

Best buffalo chicken sub around! Everytime I'm back in town, i gotta get me a sub here!

Their Veggie sub was one of the best I've had. Crusty sesame roll, fresh veggies, good sub oil. Helpful staff, easy to order

Ordered online on a Sunday and when I went to pick it up they were closed. There was no cancel button so I decided to call the next day. For some reason they made my sandwich in the morning and then wouldn't give me a refund. Manager only wanted to give me a credit but I live out of town so this was no good to me. Manager didn't want to work with me. Poor customer service. Their system is broken and they expect the customer to pay for it.

I was Visiting my family upstate New York and i wanted to try a different spot so i decided to go here and get Cheesesteak. The service was ok and the food was just ok.

Recently had 2 subs and both were delicious! Lots of meat and the sub rolls were delicious! Wish I had taken a photo, Service was excellent.

I met my friend here for lunch last week. I hadn't been here in a long time. I came from a different direction, and found the big parking lot on the side for Pellegrino's/Distillery. It was busy for lunch time, and there was plenty of parking. There were a few people in line in front of us, and we both quickly noticed that you can't read the menu from the line. The ceiling hangs too low. They should really do something about that. My friend ordered fries, and I didn't even know they had fries because I couldn't see the menu, lol. The prices are steep. $11.99 for a large cold sub is A LOT. They only have medium and large, and medium was $6.49. I got a large veggie sub. I don't get much on it, so I asked if I could get avocado, and they said yes, so that was an added bonus. But $15 for a sub and a drink is a lot. We paid at the register, and went and sat down and waited for our food. They yell out your name when it's ready, but they really need a better system. There's no way to get back up to the counter when you hear your name, and it's hard to understand what name they're saying. It was busy, so there were people on one side waiting in line to order, and people on the other side cashing out, and there's a wall in front of the counter. There's got to be an easier way. We did both enjoy our food though. We both really liked the bread. It wasn't the best sub I've had, but the bread was really good. It is skinny for $12 though. It should have been more like $8. And the avocado was kind of strange. It wasn't slices of avocado, and it wasn't guacamole. It was something in the middle. Because of the location, I may be back again, but not often because the prices are too high.

My favorite sub in Rochester. I used to frequent the East Rochester location before they moved and this was my first time going to Mount Hope, but the same familiar smells greeted me at the door. I love their bread, and have never been disappointed. Their staff was very friendly, ordering was easy, and I saw a lot of people come in for pick up orders so that seems easy to do as well. Only complaint is that they aren't open on Sundays. But they do offer a student discount on weekdays which I plan to take advantage of :)

A recommended local deli in Rochester. We were in Rochester for some projects and visited there at lunch time. We ordered ROC steak and Pilly steak. ROC had spicy mustard sauce in it. I personally liked ROC better. It has a surface lot next to restaurant and very cute and clean interior impressed me! I would visit this place again!

Their burger and fries are some are so good! I've also had the buffalo chicken sandwich, that bread!!!

wanted to order a sub at 8pm and they wouldn't take our order over the phone nor online. make that make sense

Stopped by today for the first time in years as my husband was craving a philly cheesesteak. Walked in, Easily ordered and paid (Check area coupon books for deals). Staff that took my order was pleasant and my order was correct. When the food was ready the staff member called my name (I was literally 10 ft from him) and was walking over - he pretty much dropped the bag of food on the counter (salad upside down) and walked away. No "thank you" or even acknowledgment that I was standing there. He could have waited like 5 seconds and handed it to me. This is the reason for loss of stars. The food was good. Had a bite of my husband's philly cheesesteak which was huge by the way. The large is easily 2-3 meals. The steak is seasoned well, the bread was perfect with a little chew and melty cheese. I had the buffalo wing salad (although I wish I would've had grilled chicken) The fried chicken cutlet was fried and the breading was a little thicker than I like - It was tossed in Buffalo sauce (mild) and made it soggy. The salad base was iceberg bag salad mix, literally 3 small cucumber slices, minimal red onion and cherry tomatoes (I asked for no chick peas). It came with 2 sides of blue cheese which I didn't like at all - tasted like mayo with a little blue cheese in it. I used my own dressing at home. The salad also came with a small serving of sesame seeded sub bread which was fresh and tasty. We got a side of French fries - which are ordinary frozen fries. I would skip the fries and get their homemade chips. The chips are crispy and fresh. They used to have another location in East Rochester but this is currently their only location. Decent food for take-out or quick lunch but service needs some work.

This a pretty typical sub place and it was pretty good. Nothing overwhelming but a nice place for lunch. Prices are decent, bread is good and can hold a lot of condiments, meat and cheese without getting soggy. There is a Monday deal for $5 cold subsbut do you have to purchase a beverage; fountain drinks are $1.99. You can also add soup for an additional dollar with a salad or sandwich. Lunch does get pretty busy and there can be a wait. The cookies are also warm and delicious.

Sadness that the East Rochester location closed. I finally tried their "hormone free chicken" salad. Pretty much cause I never order my food with an extra helping of hormones. I recall really liking Lorraine's Lunch Basket chicken salad as the only chicken salad I've ever liked. Well, Ms. Lorraine if you and Mr. Pellegrinos had a chicken salad love child I would offer to adopt it. Really moist decent sized chunks of chicken, not over mayo'd, some celery and onion to round it out. We also tried the tuna salad, it was standard tuna n mayo. It didn't woo you like the chicken salad. Highly recommended.

Easily my favorite sub place ever. I've only ever gotten their hot subs and they all hit the ball outta the park. My favorite is the chicken in the grass. Fresh cooked veggies, copious amount of chicken and cheese and an amazing roll to keep it all together. And they don't hold back on the fresh veggies when you ask for them on top. You really can't go wrong with any of them though. I just wish they didn't get rid of their only veggie option which featured a black bean patty. It was so good it almost made me a vegetarian. I kid I kid. But after trying it, it did make me reconsider my usual instinctual craving for meat. Although the hot subs are fantastic and warrant an easy 5/5 rating, the price hikes have annoyed me like no other. I've eaten here often and usually when I come back to town to visit for about the last decade since I attended the U of R. I understand inflation and increased costs, etc. But they've steadily increased their prices greedily and also decreased the amount of deals they offer to a point I will not go there unless I have a coupon. I remember back in the day (I guess I'm old now that I can use that line :P) on Sundays, subs were buy two get a third free. It would be a tradition among my friends to go there almost weekly to indulge ourselves. Full-length subs at that time were only $6-$7. They've gone up approx 50% in that time to $10+ now. The subs are pretty large, but when it breaks that $11-12 barrier after taxes, it really makes it difficult to justify for me. Their current best deal is through a coupon book that offers a free sub with the purchase of one and any two drinks. I hate being forced to buy drinks, but this at least brings the price down to about $8 a sub when I come here with a friend. Def come here at least once if you're looking for the best subs and decide for yourself if the prices are justified.

Had lunch here two days when I was in town for business and enjoyed it quite a lot. Opted for a salad the first day and got a healthy portion of salad that I couldn't even finish, and the pesto chicken wrap the next day that was delicious. Definitely interested in trying more options from this place the next time I'm in town!

I live right around the corner but for some reason I always forget this place exists! Pellegrino's is a pretty standard deli/sub shop. They have chicken caesar wraps, which is an A+ in my book (avid chicken caesar wrap fanatic here). It's not my favorite chicken caesar wrap from a deli/cafe (DiBella's you have my heart), but it is better than some that I've had (Wegmans, you had so much potential). Enough about chicken caesar wraps, though. The facility is nice with plenty of indoor seating and some outdoor seating in the warmer months. The service is hit or miss - I've had great service and not-so-great service. All that aside, the food is pretty decent. I tend to stick with the chicken caesar wrap (no surprise there) and I'm never disappointed. There is a wide range of subs/wraps/salads available to choose from, so really, there's something for every palate here. Not the best deli/cafe in Rochester, but it's certainly a good choice for lunch if you are in the area!

Easily one of my favorite go-to restaurants in Rochester and the makers of one of the tastiest buffalo chicken subs I have ever had. Located across from one of my other favorite spots in town, Mt. Hope Cemetery (check out my review!), coming to Pelligrino's in the warmer months allows me to sit outside with a great view of the serene cemetery. I've found that there seems to be two paces here: completely empty or jam packed. Coming at the lunch time rush is a sure way to experience the latter. Evenings are typically slower if that's more your style and you don't want to deal with large crowds in compact spaces. I will admit that my knowledge of their other offerings is limited because I don't order anything except for the buffalo chicken sub. I once got fries as a side and wouldn't get them again. Salt & vinegar chips or a cookie is a solid choice. If you want to save a couple bucks, splitting a 14" sub with a friend is great (unless they don't want a sub, then it's probs not great). I find a 3.5 sub is satisfactory to fill me up without putting me into a carb coma for the afternoon, but don't let me stop you from hoggin out! Two other things I love about this place: Loganberry on tap! Great booths! It's the little stuff right?

Pellegrino's is WINNING! I have been eating at this restaurant since I was around sixteen. My friends and I would go to lunch here in high school because it was in the neighborhood and was very affordable. I have traveled far and wide and have yet to find a sub that nears in comparison. When you think about sub places there's Subway, Dibellas, and Amiels. The previous listed pale in comparison to Pellegrinos. I swear by their tuna (see photo). I've eaten several bad tuna sandwiches from places like Panera and Amiels. Pellegrinos has yet to disappoint. My husband ordered the Philly cheesesteak sub and he enjoyed it very much. (see picture). They have excellent salads too. I really enjoy this restaurant.

Will definitely visit Pellegrino's again. Their Steak in the Grass hot sub is very creative and tasty. Their Chicken Pesto is excellent. Even their Cheeseburger is great. Don't miss their homemade potato chips! The person who took our order was very helpful, patient and polite. Prices are very reasonable. Ambiance is okay.

There is a sign out front that says $5.00 cold subs on Monday's. Tuna salad sub was amazing it had celery in it right among of mayo it was very tasty. It gets very busy around lunch time so pre order or place your order on line. They also have kiosks that you can use when you arrive to place your order. Turkey sub is good as well.

Dibella's, Dibella's, Wegmans, Wegmans. That's all you hear for subs in Rochester. Between the two, you aren't 15 minutes away from either of those establishments. Pellegrino's sneaks in the sub debate though. Having usually ordering cold subs at the above mentioned businesses, I wanted to switch things up with a hot sub. They have a wide variety on their menu ranging from soups, salads, cold subs, hot subs, wraps and pizza. As soon as I saw the Cuban hot sub, I knew what I wanted. I ordered it with no mayo, and was crushed to see that it was an extra charge for hot sauce. Really? Come on, hot sauce is a staple in WNY meals, not as a condiment, but a necessary ingredient. Their system works by ordering with the cook, walking down and paying with a separate cashier. Then the cooks yell out your name when your food is ready. We didn't hear our name called, and sat for several extra minutes which is unfortunate for our hot food and shows the flaw in their system. Opened the sub, and saw mayo. Not happy. Went back up, told the chef and they made another one for me. Also I was able to keep the mistake, which was a plus. The second sub was definitely more appealing and filled me up. The sub rolls are made on premise, and you can taste the freshness. Impressed with Pellegrino's, and when I want another hot sub, I will definitely return to here.

I would have given this a 5 for flavor, but the order was off by a little bit. I'll get the negatives out of the way. The first thing I noticed was that the "house made chips" were Lay's. The second issue was that I requested meat hot sauce on the side for my wife's sandwich, and it came directly on it. The third problem is that my wife's roll was supposed to be plain and mine everything, but we both got sesame seeded rolls. HOWEVER, the Roc steak sub was bomb as well as the Buffalo chicken finger sub. At least their mistakes were minor. I'm not sure I've ever had mustard on a steak sub, but wow!

Not a bad place for subs but would've been a better experience if they asked if you would like plain or seeded bread. We got seeded and was not happy. The staff was friendly and steady amount of customers. The place was clean and neat. We had coupons but it still came to $17 for 2 subs and 2 sm fountain drinks.

My go to sub shop. Never disappointed with my choices. Wish there were mo homemade chips in the bag. More bag than chips.

A few coworkers and I ordered online and I went to pick it up. It was easy to navigate through their online ordering process. We have ordered a few times before but we usually call the ordered in. I ordered a chicken philly and it was good but the best part..... the roll/bread. There is something about their bread, it's so soft and makes for an amazing sub! The chicken on my philly was a little dry, but what can one expect when ordering extremely thin sliced chicken, everything else on it was fine. The chicken and vegetable soup was delicious too. When I arrived to pick up the food it looked like they recently installed two tablets for patrons to place their own orders that will accept card payment only. I thought that was a nice touch to keep lines moving during busy times.

Google and Yelp both have their hours set for Sunday until 8 pm when infact they are open until 6 pm

Pellegrino's is yet another solid sub shop in the Rochester area--great bread and very tasty hot subs. I recently tried their Buffalo Cheesesteak and it was really good. The main reason I want to review this establishment is because I've eaten there many times and they stand by their food. Recently they mixed up my order and really did everything they could to make up for it, which is a trait that's becoming more and more rare these days in restaurants. Not only is the food good but they value their customers, which is definitely a five star in my book.

Great subs fresh m this place. The classic Italian is the best cold sub on the menu in my humble opinion. The bread is baked fresh and is delicious.

I think the food is pretty good but the staff could be friendly. I'm the type of person if I don't get good service I'm not coming back regardless of how good the food is. I had a salad with chicken salad on top and it was really good until I bit into what looked like a small bone??? In hope it was in a way... Anyways service needs improvement.

From out-of-town visiting College friends we came in a group figuring it would please all of us. Au contraire~! None of us were happy about the HUGE bread rolls with less than average meat. Mine was Turkey/Ham and all the fixings- SKIMPY fixings. My guy had a meatball sub that he said tasted like a couple of meatballs shoved inside a pillow, but Fries were good. It's hard to screw up basic fries. I ordered the house salad and had NO idea it came with Yellow PEPPERS. My kids will NEVER eat those! I was looking to share the pork sub with then but when it came, it was loaded with the worst Green Pepper/Pepperjack/Mac N Cheese with a teaspoon full of pulled pork. It was awful and the bread was exceedingly large compared to the other ingredients. Again, my kids would not eat it and neither would I. We honestly tossed most of the bread out, left and decided we should have taken our friend's suggestion up and eaten at the College Cafeteria.

This restaurant has great food. It is too bad that their help is not as great as they seem to have a young staff who are extremely rude and lack customer service training. I tried to speak to a manager but the young kid always says he's the manager and is just as rude.

Pelligrinos has consistently good sandwiches. Compared to DiBellas, the subs aren't quite as good, but still very tasty. The bread has a great texture, meat is fresh, and there are plenty of toppings. I've tried both the chicken noodle soup and the pasta salad. Soup was good, but pasta salad was just ok. The location is great. There's plenty of parking/seating. Service has always been good too. They did mess up my order once, but fixed it immediately. U of R students and staff--bring your ID because there's a discount!

I went to mt hope Ave the service was bad I had 2 soups coming all I did was ask was they the same the girl came real foul out her mouth I almost went off but I left then my buddy dropped him off and I went to work they looked at there sub and it just had meat and onions he paid for L+tom_hot and sweet peppers maybe because we was black we got bad service but I will never go back again

Great variety of subs. We had a variety of hot subs and hands down, the philly cheesesteak and the buffalo chicken were the best. Definitely get a cookie for dessert!

*insert sound of military Taps* Good, gravy, friends. I'm sorry to say my favorite salad has been removed from the Pellegrino's menu. *sniff* Oh, sweet Chef Salad, perhaps you were too pedestrian for the King of Subs to keep. I do not know, but I shall miss you. Decadent and meat-stuffed like a sub, but with a touch of a vegetable or two, to make me feel like I was at least trying to eat healthy. Goodbye fresh crisp salad greens! Adios tomatoes and cucumbers! Arrivederci red onions and peperoncinis! Auf wider sehen roast beef, turkey and ham combination! How I shall miss thee!

The best subs I've tasted, bar none, and I don't even like subs. Perhaps, "not like" is a weak phrase. Subway's, or any like establishment, would be the last place where I'd spend money if I was on an island and that was the only place serving anything edible. But getting back to Pellegrino's... Their menu has a nice mix of both warm and cold subs, but I prefer the warm variety. My 2 go-to choices back in college were buffalo chicken and meatball and I loved trading halves with friends. I've gone back almost every time I was in town for a wedding or just visiting some friends, and each time, lamented aloud with my other NYC friends that there isn't a similar place back home. It seems they've expanded their menu to include pizza and wraps but subs are their original moneymaker and I wouldn't order anything else. It's a great place to sit down with some friends (their booths are always spic n span) or pick-up for the road (the fav option for the long drive back). One of the local pastimes - hey, we have to keep ourselves amused somehow - is to pit Pellegrino's and DiBella's against each other and argue who comes out on top. For me, it's Pellegrino's all the way because their warm sub list has more options for the cold-cut hater... I mean, if it's a warm sub that I'm hankering for, do I really want something with the word "cold" to be going in the middle? Then again, I rate cold cuts right down there with Subway's.

Great subs! The bread that they use is really fresh and delicious which is why their subs are so good. The staff is always really nice and funny. They have good deals on Sundays and Mondays where if you buy a drink you get a larger sub for the price of a smaller one or something like that. They have a HUGE menu! Any time of sub you could possibly want they either have on the menu or will try to make it for you.

If I were to choose between Pellegrino's and DiBella's, I would choose DiBella's hands down. I came here the other day with a few friends, and I didn't find anything outstanding about the subs that we had. I ordered the philly cheesesteak; my meat was overcooked, mushrooms and onions almost nonexistent. Not to mention, there wasn't a lot of meat and cheese in my sub. Toward the end of the sub, I had nothing but bread. That was disappointing. I tried someone else's steak in the grass and I thought it was decent. Nothing that would make me go back to get it again. Sorry Pellegrino's, looks like I won't be coming back.

The Good: I really enjoy their hot subs. They don't make anything too crazy or weird, but they do the basics really well. I also appreciate that I can order a full sub stick half in the fridge and have lunch tomorrow. I've been to too many places where the bread turns to mush and I throw leftovers out. The Bad: They charge a little bit more than the competition, but honestly I think its worth it. Times I've Gone: 10 I Usually Order: Buffalo Chicken Sub and Fries

If you haven't had the Steak or Chicken in the grass, you are missing out. This amazing sub consists of spinach, meat, onions, and bacon bits, all in a fresh sub roll. Might sound a bit strange, but it's amazing. They also have awesome cold cuts and a to die for Chicken Finger sub. If you go, tell Dougie that JP sent you. (the Linden Avenue one) Pelligrino's is the run by the same people that run the distillery.

Fresh subs with a wide variety of breads made in house. I remember when white bread with or without sesame seeds was all they had. The Cheeseburger and Philly Cheese Steak subs are great! Great for lunch or a quick dinner on the way home from class/work.

Pretty great sandwich place all around. I had a greek chicken wrap that had feta, vinaigrette lettuce cukes, tomatoes..and it was delicious. A pretty good sized wrap that I had no problem finishing. I think Ive had sandwiches from here before but this was my first time at the deli itself. There is plenty of parking, even during lunchtime during the week. The employees there are VERY efficient, and I felt like I waited a reasonable amount of time for my order. The only thing I don't like is how they call out your name when your order is ready. I don't want everyone sitting around there to necessarily know my name, so I usually give a phony one.

Two words, cheeseburger sub!!! Great lunch spot - I can't think of a better way to spend an hour and 6 bucks!

I love this place for its delicious hot subs. I'd give it five stars but eat-in experience isn't much to write about. Get the chicken fajita, beef fajita, meatball or even one of the vegetarian options for a big sub that will leave you stuffed to the gills with sandwichy goodness. It's not really a sit-down sort of place since you just place your order and pick it up at the counter but they do have decently nice booths if you don't want to risk your food getting cold on the way home.

Had a friend order over $60 worth of food for 4 people at my office.. It took OVER AN HOUR for delivery, and they only delivered 2 of the orders (Though they still charged full price!). When we called back looking for our food (HUNGRY, obviously), a very rude person answered the phone and said that because they were closing in 15 minutes they'd refund the missing items. Never have I made a complaint like this and not been comped for the full meal, or at LEAST given some coupons or something. Not this place.. the service is a JOKE.

Came here yesterday for lunch with a few coworkers. Being new to Rochester, I've always seen this restaurant but never really thought to come inside. Like a previous reviewer said, you never hear about this place. You always hear about DiBelle's and Wegmans. I ordered a philly cheesesteak and I thought it was pretty good. I've been to Philly a few times and have tried a few of their sandwiches too. Although Pellegrino's cheesesteak can't beat Philly's, I think it's pretty darn close. Although, I should have added a little bit of mayo to my sandwich. Would definitely go back and try another sandwich, possible a cold sub.

Great facility, pretty quick, staffed appropriately for the rush hour. Subs are good. Almost awesome, but not quite. What they make up for in quality and tastiness, unfortunately lacks in quantity. Not completely, but there should be some more substance in that roll for the price. Bread is good. Still a really good sub, you will not be disappointed, it's just not 5 stars tho. I have had the Cuban, the roc philly and the chicken in the grass. All tasty, would eat again and would not hesitate to try another off the menu.