raama al M.
Google
I visited Penang National Park last week. So far, the place is really nice and I enjoyed it, which made it a good experience in Penang. However, I had a very unpleasant experience at the counter. For me, the staff were a bit rude. We didn’t know that starting from October 1st it had already gone cashless. The staff at the leftmost counter—when we asked, “Oh, why is it cashless?”—he replied, “I don’t know. You can ask HQ.” What? Then we asked, “Where is HQ?” and he said, “Go ask Google, I don’t know, don’t ask me. If you want to go, pay. Pay by card. If you don’t want to go, then don’t.”
He spoke in English, but at the same time he was ranting in Malay. And of course, I understood, but I stayed quiet because he was talking to my partner. I pretended I didn’t understand Malay because I didn’t want any argument. Then I paid with Visa. But please educate your customer service. Their attitude is very rude. And yes, why couldn’t they answer very simple questions with very simple answers?