Chantelle L
Google
Be very wary of the reviews as they're misleading. I'll start with the positives first:
WiFi
Comfortable bed
Good location
That's it.
I paid a little extra for a room that was described as having a garden view and a shared patio - I was there for 5 nights, I wanted to be comfortable.
On arrival I was shown to a room with a street view and no shared patio. It was overlooked by the patio next door and when I said I'd wanted privacy, I was told to 'close the curtains'. In person the room looked tired and dated compared to the pictures - I also realised there had been no pictures of the bathroom in the listing for good reason. Sound from the other rooms carried and I could hear people coughing and talking throughout the day & night.
After being woken up from a nap by banging on the room door the following day, I was asked if I wanted my room cleaned. I said no. I came back from a walk, now that I was no longer sleeping, to find they had been in the room & a number of my things were not where I left them. There are no do not disturb signs.
I was refused a refund (non refundable booking), despite the fact the service requested and provided was not the one described and paid for on the website at the time of booking.
I was offered the option to view their alternative accomodation a few minutes away once there was a vacancy the following day - this is above some restaurants which was the reason I didn't book it in the first place. It had a shared patio, but no garden. I chose a room towards the back because I wanted some quiet & having now been here a couple of days I knew the restaurants/bars could get loud.
Here, the room was a bit better & the bathroom definitely an improvement, but the internet didn't work for the duration of my time there.
My options were limited due to it being the beginning of the season, but the whole experience genuinely had a negative impact on my trip as I just couldn't relax.
There's more, but honestly I'd just avoid it - it's not worth the hassle.