Pension Joakina

No deposit returned to us after 18 days of waiting. We have never seen a cancelled booking take this long and it seems that they are hoping we won't notice. This is not an issue from our bank and we would like our money returned.

EDIT: Changed my review to 3 stars since I am getting my refund AND I got an apology! (But only after saying he should 😅) He should have admitted the mistake and apologized instead of blaming banks! People make mistakes! But having integrity and apologizing goes a long way 👍🏼 EDIT: Booking #6599077916. Deposit was 81.73. Booking cancelled on December 11. My deposit has never been returned. Today is December 29. That makes 19 days. I contacted Booking. com for help. They do not return your deposit although it is free cancellation. They hope you don’t notice.

Highly recommend!! We stayed 4 nights, were met by Luis at the Pension at 9 pm when our train arrived, Luis was very helpful with information before our stay and upon check in. The room is really spacious (blue room) and clean. Great little balcony. The shared kitchen is great, didn't mind at all you wouldn't often bump into people. Very secure with 3 keys needed to get into your room. They provide sun umbrellas and beach towels, everything you need for a comfortable stay. The location is perfect, near to the beach and the old town. I think if you were in the old town it would be too noisy, so better to stay nearby! Thanks for a great stay, will recommend to anyone looking to stay in San Sebastian.

Where do I start?! FAB location! We had the “double room with balcony” next to the kitchen. The balcony has 2 chairs. The room has “individual” AC units & 2 personal small umbrellas. We were able to check in at 12:30👍great bathroom! Everything is spotlessly clean! This is what is in the kitchen/common rm: microwave, sink, cups, glasses, silverware, bowls, coffee, sugar, milk, iron & board, sunscreen & lotion, beach towels & umbrellas, frig with frzr with ice cube trays👍.computer with printer & shredder, insect repellent,scissors, books, olive oil, salt, corkscrew, cutting board, more teas available for you than I knew even existed! There are hot water makers that Louis said you can bring 1 to your room for making coffee/tea. There are only 3 rooms so the common 2 tables/4chairs are perfect. I may have missed something, but let me say Louis has thought of EVERYTHING you could possibly need on vacay! By far the Best Pension(even hostal & hotel) that we stayed at during our 2 week Spain trip.

Perfect location and excellent personal service. They also arranged very convenient parking for us, even though the film festival was on! Clean, comfortable and with a nice breakfast room with free coffee & tea, a toaster and shared refrigerator. Our room had a nice little balcony. They provided excellent pintxos bar recommendations! We would definitely stay here again on our return to San Sebastián.

Of 27 accommodation stays on our big trip so far, this was the best. Perfect location. Very clean, modern, high quality room. Balcony with a view. Great TV with all sorts of options. High speed 5G WiFi. Very comfy bed. Good shower. Shared kitchen where you can make tea. Superb, attentive host who prepared a very thoughtful list of varied recommended tapas bars. Very good value for money.

easy communication, great welcome, central hotel, and a very nice balcony

We stayed in a room with a balcony. The room had air conditioning which was helpful as it was warm the days we were there. The room very clean and the bed was comfortable. It was great having a wardrobe too and I liked the bathroom. The shower worked well too.||The location is great. Walking distance to the beaches, old town as well as the train and bus station. ||The common room was very helpful. So many varieties of tea! I used the kitchen to make cups of tea regularly. There was a microwave and a fridge to use too. We thought we might use the kitchen to cook meals which is why we booked the Pensión, but vegans are spoilt for choice in San Sebastián!||I loved there were beach towels to use and umbrellas. We went swimming 3 days out of 4 so that came in very handy. ||We contacted Luis through what’s app which was great as we were able to let Luis know we were arriving earlier than expected.||Highly recommend.