Olga Pniewska
Google
Avoid booking here unless you're 100% certain of your plans. There is absolutely no flexibility when it comes to cancellations or refunds. We booked this hotel for three nights, but due to unexpected changes in our itinerary caused by weather conditions during a catamaran tour, we ended up arriving in La Digue earlier than planned. As a result, we spent time on the island before our reservation began and decided to cancel the hotel stay to make better use of our remaining time.
We reached out to the hotel four days after booking to request a cancellation and partial refund for the unused nights—over \$400 in total. Unfortunately, the response was rigid and impersonal, with no room for discussion or compromise. Communicating with the owner felt more like interacting with an automated system than a person. We were genuinely surprised by the lack of flexibility and understanding.
At this point, we would not recommend this hotel to others.