Pension Riedl

We were thoroughly disappointed with our stay at Pension Riedl in December 2025. We checked in via the self check-in system on 22 December, collecting our keys using the provided code. When we arrived in our room that evening, we discovered there was no hot water. We attempted to shower at approximately 7:30pm and again at around 11:00pm, but there was still no hot water available. We contacted property management and received a response the following morning confirming they were already aware of the issue and had attempted to arrange a plumber, but that it could not be fixed. As of approximately 9:30am on 23 December, there was still no hot water. After a long day of travel, not being able to shower or access basic amenities was extremely uncomfortable and unacceptable, particularly in the middle of winter. Access to hot water is a fundamental expectation of any accommodation and should not be treated as a minor inconvenience. What was most disappointing was the lack of communication. It was clear the property was already aware of the issue prior to our arrival, yet no notification was provided before check-in - not via Booking.com, direct message, signage at the property, or written information with the keys. We only found out after raising the issue ourselves. Despite enquiring multiple times through Booking.com, no compensation or meaningful remediation was offered. On the second night of our two-night stay, we were also woken between 2–3am by very loud talking, banging and movement outside our room. Overall, the room itself was average, but the lack of hot water, poor communication, and disruption during the night made this a highly disappointing stay.

· since i know vienna well, this area was not chosen by chance. before arrival there was a need to communicate with the staff of the facility. all questions were answered only fully. therefore, upon arrival there were no problems (and we arrived at night, when the facility staff was not there). the room was small and very cozy. and clean, there was also soap and shampoo. the facility is located a few meters from the central street, so noise is not heard. if someone needs to go to the center, then 5-10 minutes on foot. excellent transport links: tram and metro. special thanks to the staff for full information about checking into the apartment. and there is also a kettle, coffee, tea and sugar

We chose this accommodation as it was described as a 3 generation family run business. Most businesses with this description are kind, caring and invested in their customers; not this one. We booked in July 2024 directly with the property only to find there was no booking and Vienna was completely booked out! There is no one at the property to assist as it’s all self check in. The person on the contact phone number who is offsite had no access to the booking records or availability as it was sitting at the property. Everything was blamed on the receptionist. Yes, they found one nights accommodation somewhere else, but we needed 4 and we had events prebooked. |The final straw was sitting in reception searching madly for alternative accommodation at 2-3 times the price minimum and hearing other guests going to the bathroom! |It seemed like a good idea at the time to book here but I cannot recommend this property at all!|If you want to advertise yourself as being a family run business, then be there for your guests. |Completely unsatisfying.

Having booked 2 rooms back in August, and had a confirmation email, we arrived to find no receptionist - just a pile of keys in envelopes. None had our names on. We called several numbers and finally spoke to someone who could offer us another hotel at 3 times the price but for only one of our 4 nights. Whilst there another gentleman arrived and the same thing happened. We spent 2 hours searching for a hotel that wasn’t 1000 euros a night and had to settle for an airport room at double the cost. This experience completely ruined our relaxing weekend break and the hotel totally refused to take responsibility despite having confirmation emails from 6 months. An absolute disgrace

We were generally satisfied. Our room was small but adequate. Both the location and the building are very nice. The entrance to the hotel was quite easy. We arrived early, so we were able to enter the room much earlier than our check-in time. The comments mentioned the cistern and bathroom problem; when you flush the toilet, water comes out of the bathroom drain, but it didn't bother us.

Great location. I found everything super clean and they cleaned the room/bathroom every other day. Shared bathroom was fine as well. The room had a powerful fan which was great for the extremely hot nights. Is not luxury, but I was kit expecting that anyway. Staff is there only between 8-11am I think, but I never had any issues requiring their help. They emailed the check-in instructions ahead. I also found it very quiet during the time I was there.

Stayed for 3 nights. Very comfortable bed. Opened the windows and got a nice breeze. Kettle, Tea and coffee in room. My room was No 1. Quite spacious and very clean and neat. Bathroom small but really nice hot shower, and body wash etc on the wall. Situated in a quiet area, easy to get to train and trams. Google maps came in handy. Water, coke etc can be bought in the foyer. Good security as you are given a code to enter building and code to enter the accommodation. Good stay for me

EXTREMELY scary incident: Like the others, I agree this is a very cool 700 year old building (I'd suggest avoiding the ancient elevator) that was clean and charming. HOWEVER, the receptionist is only there for a few hours a day in the morning. When we arrived, the entire building (not just the very small hotel) appeared to be vacant. There was no recptionist and we did not see any other guests. All was initially fine until three male guests arrived and scared us so badly we had to call for a police excort out of the building and got a new hotel. There were no phones and no staff to help us (two women). We were trapped inside with these men until the police came. The next morning, I called (very hard time getting through to the receptionist) and she said she'd send me a link to dispute, which she never did. I didn however, receive a full reund later. A man, who I suspect was the owner or manager, called the new hotel to argue with the receptionist to say that I should have canceled late that night when we were busy being escorted out by the police and finding a new hotel. I called the next morning during the three-hour window when the receptionist works, and she did not answer. Unless you are OK being locked in a 700 year old building alone and taking your chances with the guests, I'd avoid this at all costs. It's a tragedy waiting to happen.