Pentahotel Paris CDG Airport

We managed to get a room last minute due to a flight cancellation and check in couldn't have been smoother. Stylish hotel, super lovely staff, clean comfortable rooms and close proximity to the airport. Cocktails at the bar and dinner in the restaurant, you will not be disappointed.

This hotel does not help or care if you book through Hotels.com (or any third-party) — even when your flight is canceled. In January 2026, I was traveling in Europe with my family. Our flight home was canceled, so I needed to move my reservation. I booked two rooms at this property for the last night of our trip specifically because it’s an “airport hotel” near the airport. That turned out to be a mistake. As soon as the cancellation happened, I tried to handle this the right way. I contacted the hotel four different ways: direct email, phone call, Hotels.com contacting them, and messaging through the Hotels.com app (which claims to reach the hotel directly). Each time, I got a different answer — or no response at all. • When Hotels.com reached out to move the reservation, the hotel refused and said they were charging me for the original night. • When I called the hotel directly, I asked the employee to move the reservation and he told me it was done. I never received an updated confirmation email, and during that call there was no mention of a penalty, no warning I’d still be charged, and no explanation that anything would be handled as a “new reservation.” • I was charged anyway, and later the hotel claimed they didn’t reschedule my original booking — they supposedly created a new reservation instead (which is not what I was told on the phone). Then it got even more confusing. When I contacted the hotel again to fix it, they said they “can’t help” because I booked through Hotels.com — while also blaming Hotels.com for why they “can’t cancel” this “new reservation” that the hotel said they rebooked/ moved. That contradiction raises a serious question: how did hotels.com make a new reservation then? And why can’t the hotel cancel it? And if they can’t cancel it because it’s tied to my original reservation, that makes it feel like the dates may have been moved on their side — but they still wanted to keep the money for the original night. Bottom line: I was told one thing, charged anyway, and then given a shifting story with zero accountability. I would not recommend this hotel to anyone. If you’re stranded due to a canceled flight, don’t count on this “airport hotel” to treat you fairly — especially if you booked through a third party.

Last minute booking. Service great, room clean and confortable, restaurant also great and beer cold. Super cool vibe will stay again if my flight is cancelled again from Paris CDG. Yeeeeeewwww

CDG Airport (my review is based on location to CDg airport) - Hip and stylish 4 star airport hotel with 5 star service! After a cancelled flight, I found this special gem. There’s no airport shuttle yet they partner with Uber for a flat €9 each way fare which is paid directly at the hotel. You can order online via a form or call direct to order. If you call, there will be a virtual assistant which understood English well. Reception is at the bar upon entering, so be prepared! I was greeted with a warm Bonjour and was able to pay for my city tax and return Uber to the airport with ease. I was given a link to directly book my return Uber as well. Room service is an extra €5 or you can opt to pick up your order from the restaurant yourself. Water is available near the lobby bar from a fountain with water vase to refill at your convenience. The hotel strives to be eco-friendly. I feel comfortable and the rooms are secure and clean. It’s large room for Paris standards with great space. The bathroom is also a nice size with clean tiles and grout. The sink is on the smaller side, so I won’t recommend for people who need much counter space. It’s quiet and about 10 min from the airport. Worth a stay for something different. Great for friends and family traveling groups together and who’d like to hang out after a long day exploring or before flying out. P.S. No wash clothes for the American 🇺🇸 convenience.

I am staying at the Penta Hotel in Paris. There are five of us in three rooms—two double rooms and one single. Today we had the opportunity to have drinks at the Penta bar, and we encountered a staff member who was extremely unprofessional. When we ordered Mojitos, she turned to another staff member and spoke French in a way that felt as if she was about to curse at her colleague. Then she turned to us with the same rude attitude and said, “I don’t have that drink because I don’t have mint.” Immediately after that, she insisted that we pay right away. We refused because we are hotel guests and we clearly intended to order more drinks. It makes no sense to be asked to pay after every single round—this is extremely inconvenient and not how a professional hotel bar should operate. Instead of communicating properly, she became even more aggressive and said, “You have to pay right now.” Normally, we would just pay, but with such an aggressive and disrespectful attitude, we did not agree. I would rate this hotel 4 stars for its facilities, but because of this staff member’s behavior, I can only give 1 star for service. This is absolutely not the level of professionalism expected from someone working in hospitality.

Everything is perfect. I have had my fair share of French hotels where everything sucked (even the five star luxurious hotels) but this a very very good hotel! I wouldn’t say if it wasn’t the case. Rooms perfect, beds perfect, quiet (even tho it’s next to the airport). Good food, very good kitchen, service 10/10 very fast. Extremely humble hardworking hotel employees. Best part, hotel has a unlimited free filtered water machine in the lobby. Can recommend.

Firstly, I want to say that the staff, especially in the restaurant, showed a lack of respect towards customers. They didn’t listen to what we were saying and only insisted on what they believed to be correct. Regarding room service, they claimed that rooms would be cleaned every two days, but according to my own experience—and what I heard from other guests, including a friend who stayed with me—our rooms were not cleaned for 4–5 days. Even when they finally made the bed, they didn’t refill basic items like shampoo and conditioner. In general, the staff seemed very lazy. When I asked for help, they said they would assist but either forgot completely or came much later than needed. This behavior felt very disrespectful and made the stay quite uncomfortable. Overall, I cannot recommend this hotel to others. I honestly don’t understand how it has a rating of 4.1

Very good hotel and nice people! They were very helpful with us figuring out the area.

We waited nearly 2 hours for their " shuttle " from the airport. We called the hotel three times during that period. I was put on hold while they spoke to their colleague. All smiles at check in when we arrived after taking a taxi. What piss poor service. The food in the restaurant was good, staff friendly and appreciative, but the two hour wait at the airport curb... not very professional, not customer service.

Ugh, I'm cringing from just recalling my experience in this hotel. I had issues with the shower drain, upon arrival - brought this up to the front desk. Oh, but of course, we will fix it immediately. Since I've had the misfortune of staying there for a week, turns out immediately means never. I had a flood every morning, I complained every morning, and nothing was ever fixed. On top of that, we've encountered multiple issues at the onsite restaurant (where the food is simply abhorrent), and ultimately it's an experience best forgotten. If you like the idea of staying at a giant bar - give it a shot. If that doesn't tickle your fancy - there are plenty of other hotels on the same street.

So....my husband booked this hotel because it was close to CDG and we were only staying a night in Paris to catch a flight back to the States. As soon as we stepped inside the hotel we were confused. There were no signs to the reception area. We kept walking straight until we reached the center quad of the hotel. We then realized, we may have passed the reception area. As we back tracked we still saw no signs. I decided to go into what looked like a bar/lounge/restaurant. It wasn't busy. I went to the bar area for assistance. There was an employee underneath the counter doing something. I asked her where the reception area for the hotel is. She said, "here" and continued with what she was doing. I signaled my husband to come in. The mere fact that there were no visible sign for the reception was minus a star. The mere fact that the reception is at a bar, was minus another star! It was barely mid afternoon and music was blaring. How could they hear a customer calling in for rsvp or questions? It just seems they were trying to be too hip. There was probably 3 or 4 customers sitting around. My husband waited10 minutes before another girl came to assist us. She was nice though. We took the elevator to our room on the 2nd floor. The whole hallway decor was horrid. It was all black. It just appeared dark and old. I felt like I was in a horror movie hallway and a killer or ghost is following me! Our room was ok. I would never come back here. The whole place just seemed uninviting. I think they may have aimed for the W look but fell a bit short. I thought about giving Penta a 2 star for the 2 reasons below; 1) the room was decent and comfortable enough. They have soap now (the last reviewer noted they didn't have soap). 2) the restaurant food was decent. I had a caesar salad and a burger. However, I decided to take back 1 star because.....Wi-Fi was NOT free!!! C'mon, really? I think it was $10. Yes, they suckered me! I need my Wi-Fi!

This hotel is not great. First of all, the front desk woman is rude and doesn't greet you nicely at all, I think they need a lesson in hospitality. Secondly, the front desk is a bar. Third of all, the wifi is a scam. We used the free wifi, it took, I kid you not, 5 minutes to load any page. So we bought the 8 dollar wifi, we had work emails to get to, etc. It was the exact same. You also can't call the front desk because the number is completely unknown. When we went down there for help, the front desk woman, who spoke english, told us she didn't know what we were talking about and sent us back up with more questions than we came with. This hotel attempts to be "hip", but it comes off horribly. The staff is rude, and they overcharge you. Do your self a favor and go to one of the other ten hotels in the surrounding area.

actually 1.5 stars the good: - close to CDG airport hence convenient - the quirky vibe - the novelty of the reception desk / bar - the energy the not so good: - calling the front desk from our room was frustrating: ringing off the hook and no answer even after multiple tries - beware unknown unauthorized charges - questionable lost and found (rushed off for flight and left item - "Sorry, but nothing was left in your room, sir."

Hate this nasty hotel! It's dirty and gross and the staff is not helpful! Beware of hidden charges if you eat here they will make you pay twice! $50 for soup yep I am pissed! Do not come to this hotel pay the extra $10-15 to go somewhere else!!

I'm not sure why other reviews here are so negative...maybe they were a long time ago? We were sooooo tired after a comedy of errors with our flight and every detail facing complication... this was about as last minute as it got with 15 minutes to book before we lost WiFi on the plane. Then, once we arrived at this hotel, we were met with such welcome and such courtesy that all of the problems from the day just melted away. The host who greeted us helped us with our struggling French and made sure we got food even though the kitchen was closed (I later learned that he didn't charge us anything for the 3 pizzas that he so generously set up for us), help with luggage, help with shuttle timetables, and an extra mattress for the room. Then, as if it couldn't get better, the next morning when we checked out, another attendant was just as incredible and not only did he help my 3 sons and I with our luggage on the shuttle, he went out of his way to go the kitchen and round up croissants and oranges for us at no charge so that we wouldn't leave hungry. I'm just beside myself with the generosity and kindness of the people I met at this last minute booking.

The one and only hotel I've been to where they do not provide soap. That's a first an not in a good way. The room was nice though and the restaurant serves excellent food.

Booked this hotel the night before a flight, so just quickly in and out. There is no sign for reception (that was mentioned before) so that's confusing. My main issue was the room. Our room was about 85 degrees when we got in there...we blasted the ac and went to a sub par dinner downstairs hoping the room would cool...no. It was so hot. Then the comforter on the bed was super small and didn't fit the bed...pillows were awful as well. There were also weird stains on the ceiling...We opened the window to get some relief from the heat and they have some kind of club in the courtyard with EDM blasting...seems smart for a place where you want to rest before a flight right?? Planes fly right over so it's very loud. The whole experience was awful.

Booked when it was a Radisson but was far below that standard...little fridge was broken; ice machines had cords cut so they were inoperable, internet was slow, booked a non-smoking room but only had a smoking room available, no soap provided in the bathroom; two thin pillows for wife and I. People at the desk were nice so that was good.