Adam Rendall
Google
Where to start, this hotel is very expensive in comparison to others in the area so we expected a certain standard. To begin we were informed that the pool was closed on Thursdays and that we could not use the facilities (basically the only reason we booked here) it says nowhere on the website or booking.com that this is the case. Next, the train noise from the room is abysmal with the windows open, and the AC is completely ineffective with the windows closed, this forces the guest to chose between being uncomfortably hot or sleep being disturbed throughout the night by noise. The hot food on the breakfast was completely inedible, I mean absolutely disgusting, the cold pastries were okay but it's not what we expected from an "upmarket" hotel. Finally when we did manage to get into the spa, it was not a child friendly or woman friendly space with 3-5 older local man not clothed in the hot tub and walking around. The pool itself was grubby and did not look like the photos provided. The service throughout our stay was miserable and rude frankly, I urge anyone considering this hotel to reconsider