Shawn L.
Yelp
This was, without question, the worst place we stayed on our honeymoon. And we stayed in some pretty questionable places. Do not be fooled by the high end look of Peppers on the outside, it's a quickly and cheaply built set of buildings that, at a cursory glance, does a good job of covering up the shortcomings of this place. I've got a lot to cover, so I'll break this into two categories. Every concern listed below was voiced at least once (sometimes more) to the staff. In some instances we were literally laughed at (for example when I told them, for the second time, about the rock in my food). The staff is seemingly not trained on how to deal with situations like this.
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**Facilities:
Let's start with our comically small room. There was about 2 ft of clearance at the foot of the bed with probably 2.5 feet on either side, that was the entire room. A blanket had fallen off of the corner of the bed, and my wife and I couldn't open the door to the room because it was blocking the way.
The walls must be made of eggshells. The entire room shook when the neighboring room closed their door. During the day, it sounded like someone above us was moving furniture or sumo wrestling, and it sounded like there was construction next door.
When we arrived there were no towels in the room. Not a huge deal, but given the rest of the experience, it's worth noting.
The room had one garbage receptacle, a very tiny one in the bathroom. By the end of our stay the countertop was covered in garbage because we didn't have anywhere else to put it.
The Wi-Fi for guests is limited to 250mb for your entire stay, across all users. This does not scale with the number of days you stay at Peppers. If you stay one day, you get 250mb, if you stay 4 days, you get 250mb. When I went to ask about this, I was prompted to join their rewards program to get 1000mb, which seemed nice. But it also doesn't scale, so it's subject to the same issues.
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**Service/Food:
There was literally a rock in my food. I'm not sure this needs more explaining. I took a bite of muesli, and bit down (softly, thankfully) on a rock about the size of a large pea. When I brought the rock to an employee and told her what happened, she kind of laughed, mumbled something, took the rock, and walked away. It was not addressed by anyone on the staff again.
The food at the "hot" breakfast buffet was cold.
There wasn't, from what we could tell, any sort of concierge. When we asked for recommendations, we were given incorrect and incomplete information (it was about helicopter tours), and then sent to a visitor information center downtown. When we got there, it wasn't a comprehensive info center, but instead it was a storefront for a single business that also happened to have a few fliers for other things to do in town.
We were there over New Years, and we went to the bar on New Years Eve and ordered a glass of champagne, which was totally flat.