Peppers Bluewater Resort Lake Tekapo

Great location when exploring / stopping between Queenstown and Christchurch. We had the next door guests running the washing machine and dryer until 2am which was a nuisance (more a reflection on the lack of soundproofing between the rooms). Some staff were lovely.. one other seemed to be lost in their own world at reception.

Well having read some of the previous reviews I probably know what the reply will be. There is no doubt the location is stunning and that's worth 5 stars. The room was really nice, very clean and everything you need. However we had several issues with cold food at breakfast and dinner. We had to return our dinner and the chef all very apologetic recooked the meal but ment eating very late. Breakfast was cold both mornings. All hot food served on cold plates. We also had a family wedding and when we went to the function room to dress the tables the room wasn't ready, the comment was " we thought you would do this on the morning of the wedding" clearly they don't have many weddings here. Regardless the room was dirty and the carpet needed cleaning several times before it would look good. The staff are excellent but they are running on too little staff, they are covering too many jobs. We have emailed privately as there are too many issues to cover.

The room was exceptionally clean and cozy, and the proximity to restaurants and a supermarket within walking distance was convenient. The breakfast service was delightful and delicious. Although we encountered an issue with the coffee machine on the first day, the staff promptly assisted us by offering complimentary coffee. Overall, I was pleased with my stay.

Terrible experience. This is not a 5 stars or tranquil hotel. Arrived exhausted in the evening to find our paid extra bed was a sofa bed which we wouldn’t have booked if known (most places specify this), so waited for housekeeping for sheets, pillow and towel. Also found a big grape under the table having to move it to pull out the sofa bed. The worst part was finding out that our room was next to a function room which had a wedding reception on that night. The loud music didn’t stop until after midnight. Reception assured us at arrival this will stop by 10pm. On top of all this, both phones in our room weren’t connected, so had to go to reception on separate occasions to report the issues. We paid over AUD500 for 1 night stay. This hotel is obviously only interested in taking your money and zero care on your comfort. Don’t take the risk staying here!

A little expensive for what you get, but overall not bad. Great location with a 5 min walk to the lake and views of the moutains from the rooms, and lake views from some rooms. We felt safe on the property even coming and going after midnight to go to stargazing. Standard room includes a fridge and coffee maker, as well as ironing board and iron. There is a shower and bath tub in the bathroom. The room was clean and well-maintained, though some small bugs could get into the bathroom through the fan. The first floor patio areas do not have chairs or tables so to sit out there you'd have to bring the inside chair out temporarily. Only 1 working laundry machine on site at the time of our visit (2 did not work). Seems like there's at least 1 stray cat living on the property. All the staff we interacted with were kind and courteous.

Check in from 2pm. Arrived after 4 and room still not ready! Returned from an outing at 4pm today. Room not serviced. Queried this at reception. Advised it would be 6pm! Yes it's the holiday season but organise your staff. You're not running a budget hotel, theoretically. Sound proofing non existent. I start thinking budget hotel again. Phone not working. Nice deck but no deck furniture. I queried that and was advised that it gets stolen. How pathetic. Told that I could take out the armchair. I am elderly and armchair is heavy and awkward. What are you running? No privacy - no nets, blinds. What classifies this as a resort as there are no apparent resort facilities. No view - neither mountains nor lake as described in the blurb. Incessant whining from somewhere. Awful. Room needs updating. Overpriced and overrated.

Great overall. Room was huge, great facilities and very well-decorated. Very relaxing environment. Plenty of parking and located right on the highway close to attractions. Maybe because I was there on a Saturday, the front desk was jammed and wasn’t organized as some people cut the line which was not the hotel’s issue.

Overpriced for the experience. We are Accor members and have stayed in your hotels through the world. This was one of the most disappointing. The bathroom tile grout was filthy. The bathroom Venetian blind was covered in dust. The bar fridge was rusting and leaking. The adjacent deck had warped, loose boards and loose, dangerously protruding nails. (There was also no deck furniture. Nothing to sit on.) The entrance patio was in desperate need of painting. The paint around the frame of the wall mirror has splash marks onto the wall. The room appears very tired.