Peppers Broadbeach

Lovely hotel in Broadbeach. We had a 2 bedroom sky view apartment and the view was amazing. One of our showers had an issue and they promptly sent someone to fix it. Fantastic location to enjoy everything Broadbeach has to offer. Highly recommend

The room was very spacious and comfortable. Lots of amenities provided and chic decor. Luggage service could be improved especially for young families but not a major issue. Moreover, it would have been beneficial to be advised upfront in which tower we are staying - saves us the trouble of moving luggages.

Stayed here for a few nights. When booking I asked for a room the had ocean view and a room that was higher up. Was told can definitely accommodate this. I needed up with a room on level 4 that over looked the pool and street! Was loud by the pool and no privacy unless blinds were closed. ||Fridge smelt really bad. Had to clean fridge before use. ||Lifts always not working. Takes a long time to get to level 4! ||Although the bed was semi comfortable the overall stay felt average and not enjoyable.

Great stay with the family. Room had ocean views, apartment was light filled, clean and tidy. Close to beach, shops and restaurants. 1 lift was going through an upgrade but no real delays. Staff were friendly and helpful.

Spacious, clean rooms with well appointed kitchen and laundry. TVs have a wide range of movies to choose from, on top of all the local channels. Beds are comfy and the staff were friendly and efficient. Unfortunately two of the three elevators servicing our level had issues (one wasn’t working the entire 5-day stay) which occasionally made for some lengthy waits. I’d still go back, as the location and amenities (pools, spa, sauna) more than make up for the (hopefully not to be repeated) inconvenience.

Location was fantastic in Broadbeach close to the beach, restaurants, tram/bus stops, supermarket, Surf Club and Playground. The apartment was spacious with large kitchen, full laundary and good sized bedrooms and bathrooms. Great view of the city and beach with balconys to enjoy the view. Excellent for a family.

Our room was like an apartment. It had a kitchen with full sized fridge, oven and microwave. There was a full sized sofa and dining table. A large bathroom and a good sized balcony. One negative was often one or two of the lifts were not working and there was long waits to get one to stop at your floor because they were often full. The Cinema room was awesome, and there was a leisure/games room on the 3rd floor where you could play pool or board games etc... all in all, a really great place to stay - we will be back!!

We needed to stay in the gold coat for 2 weeks as our son had just been accepted into university. We were refed to Peppers residents. We stayed at a 2 bedroom unit. The rooms are great, but the staff are amazing,.I really appreciated the help I got from Owen M, the young manager at front desk. He accommodated our request, upgraded us, linked after us and made our stay amazing. Thank you also to India B who helps in the front. All your help was appreciated.

The best Apt-Condo in the Gold Coast. The parking was complicated upon check-in, but that's not a big deal, nobody cares where your park. The condo's are big. We had a 2 bdrm 2 bathroom for 10 days while enjoying Australia, and we definitely intend on coming back. Right on the beach, with the best Cuban food, Mexican food, and Japanese food. The views are spectacular and the staff do their best to accommodate their guests. 5 stars. Perfect stay!

LOCATION, LOCATION, LOCATION! We were sent an email prior to arriving stating there would be a parking area for check ins (that is non existent). We drove into the parking station and that's where the confusion begun. To park and make your way to the tower is not easy but we are on holidays so who cares #firstworldproblems The staff were friendly and helpful at reception. We have a two bedroom apartment with ocean views and WOW the apartment is beautiful. Huge rooms and bathrooms and big balconies to drink in the sights of the Gold Coast. Love this place!

You build a so call resort hotel with no breakfast offered, no room service OR in house dining. Lame. And you're stupid curved poorly designed panoramic rooms give me vertigo. I suppose I'm supposed to sacrifice traveling conveniences for a big room where I get charged seven dollars to use laundry soap. Lol. Ya, no thanks

We were unfortunately let down by our peppers experience. We were excited in the lead up, the reviews on tripadvisor looked great, and I do like when a property respond to their reviews, but our experience was not consistent with all the positive things we read. I do note the irony in that this place wins awards for service. You can see my other reviews to know that I'm not typically a hard marker. We are regular gold coast visitors, and like the broadbeach area. Part of the appeal of the hotel is its location and facilities. There were many positives, the rooms were large, very modern and new and well equipped, full kitchen, huge fridge, full laundry etc. If I can sum up the service it is that they seem to have been trained to be 'nice' and not actually know how to give service. Certainly not Five Star service. I noticed when booking through their website that there was some maintenance in some pools, essentially closing them, but this was due to be completed before we arrived. I also called the day before arrival mentioning I knew there was two towers and we are going up there for some swimming and sun, and asked about the pools in each tower and requested to be placed in the one which they said was slightly better. When we arrived we were handed a note from 'body corporate' about maintenance, which we read at the room, and also got to our room to see we didnt have a twin room, which we had requested in the original booking, and they (voluntarily) confirmed when I spoke to them the day before arrival. We went back down to ask for the bed to be changed and they said 'oh you don't need to come down to request that, just give us a call' to which I mentioned we actually had already requested it twice. We also then mentioned that we were disappointed the pool would not be available for half of our stay, and could we move to, or use the other tower's pool. Which they said was not possible. When I mentioned that we called specifically about the pool, and had checked to see an update on the website (which was not there) there was only apologies. They told us we could use the beach, which she then acknowledged had been closed due to high seas lately. We were told there was nothing we they could do, how is this five star service? All we were wanting to do is use one of the major facilities people would want to use in the gold coast. The front desk member said they would speak to the assistant manager and I asked her to call us and tell us what was the response, and we never heard back. The property also promoted Ipad use in the room, and in house movies. The iPad was never mentioned, and the movies did not work until we called to get that fixed, and then our TV system broke down as well. As you can see we probably had a less than great run of luck with certain things, but its times like this the service should make up for it. And here, it was nothing but pleasantries, just being nice is not good service. It would be fair to say we were annoyed during the stay and were then on the look out for other things, and noticed that during housekeeping, things like bedside tables would be left crooked or on weird angles, with some of the linen poorly tucked in. On our next trip we are likely to go to the QT again, who understand and enjoy service.