Peppers Broadbeach

We had the one bedroom which was perfect for us as a couple, had kitchen, lounge and balcony. Close to everything so loved the location. Reception staff friendly helped out when swipe cards had to be reactivated. Very clean hotel. A question which was not explained well in the frequency. we stayed 9 nights we had housekeeping once on day 3 so lots of sand built up, rubbish build up and linen/towels which was annoying. Not hotels fault but noise from street was intrusive but not enough to keep us from coming back in April 😍

We recently stayed again at Peppers Broad Beach and were thrilled with our stay. We were allocated room 1004. We had a sea view but unfortunately, we lost the afternoon sun from our spacious deck area in the afternoon. The room was magnificent, spotlessly clean and extremely well set up. There was a fully equipped washing machine and dryer which functioned well, a full well-equipped kitchen and a lovely lounge area. There were two televisions - one in the lounge area and one in the bedroom. The bathroom was lovely, very clean and well equipped. the water pressure was excellent. The whole complex is close to many restaurants and a large supermarket. The pools were awesome, and the spa was also easy to access. the water was very warm in the pools. We knew how to access the carparking from our previous visit, so we did not have any problems at all with the procedure for parking. The staff at check- in were polite, organized and very efficient. We really enjoyed our stay again and have no hesitation in stating that we will return.

Our first stay at Peppers Broadbeach, have stayed in a few places here but this has been our best so far. Booking and check in was so easy, the service was outstanding. Location is excellent, so close to the beach, restaurants, walkways and shops. We look forward to staying here again.

I can’t speak highly enough of ALL staff at Peppers Broadbeach. We enjoyed our stay immensely because of this. The hotel was lovely as are many but, staff is what made it an enjoyable, unforgettable experience for us on top of the beautiful, well maintained and clean property. Location is perfect! Thank you all for being so kind and welcoming, sincere best wishes to you all until our next visit!

Had an amazing couple of days here with a friend in a two bedroom apartment, right down to the robes and slippers. Rooms were fantastic. Highly recommend if you're after accommodation with a luxury feel.

Tower 1 is closer to the beach and has better views than Tower 2. We are staying in tower 2. Location is slightly better for the shops and restaurants from T2. Although we understand T1 has two pools on different floors. T2 has one pool. The apartment is well appointed. Spacious. Nice views. Comfortable beds and pillows. Great spot. Perfect for couples or families.

I had a fantastic stay at this hotel! From the moment I arrived, the lovely staff made me feel welcome and even showed me a video on where and how to park my car, which was a thoughtful touch. A delightful bottle of red wine awaited me in my room, adding a special touch to my stay. The hotel’s facilities were exceptional, including a beautiful lap pool and a serene zen garden perfect for daily meditation. The well-equipped gym was an added bonus. Overall, the amazing facilities and excellent service made this an unforgettable experience. Highly recommend!

I’m currently staying here with my sister and it is absolutely amazing! The staff are absolutely wonderful, so helpful and friendly! They all go out of their way to make sure we are having an amazing holiday! They are super knowledgeable about what to do around here and ideas of where to go. Yesterday I asked about having the twin beds in my room made into a king and it was done in 15 minutes!! The facilities are fabulous! They even have a private cinema that can be hired with bean bags and comfy chairs. The location is absolutely perfect- super close to the beach and so many restaurants all around. The rooms are comfy and well equipped with lots of room. It definitely one of the best places we’ve ever stayed.

The best Apt-Condo in the Gold Coast. The parking was complicated upon check-in, but that's not a big deal, nobody cares where your park. The condo's are big. We had a 2 bdrm 2 bathroom for 10 days while enjoying Australia, and we definitely intend on coming back. Right on the beach, with the best Cuban food, Mexican food, and Japanese food. The views are spectacular and the staff do their best to accommodate their guests. 5 stars. Perfect stay!

LOCATION, LOCATION, LOCATION! We were sent an email prior to arriving stating there would be a parking area for check ins (that is non existent). We drove into the parking station and that's where the confusion begun. To park and make your way to the tower is not easy but we are on holidays so who cares #firstworldproblems The staff were friendly and helpful at reception. We have a two bedroom apartment with ocean views and WOW the apartment is beautiful. Huge rooms and bathrooms and big balconies to drink in the sights of the Gold Coast. Love this place!

You build a so call resort hotel with no breakfast offered, no room service OR in house dining. Lame. And you're stupid curved poorly designed panoramic rooms give me vertigo. I suppose I'm supposed to sacrifice traveling conveniences for a big room where I get charged seven dollars to use laundry soap. Lol. Ya, no thanks

We were unfortunately let down by our peppers experience. We were excited in the lead up, the reviews on tripadvisor looked great, and I do like when a property respond to their reviews, but our experience was not consistent with all the positive things we read. I do note the irony in that this place wins awards for service. You can see my other reviews to know that I'm not typically a hard marker. We are regular gold coast visitors, and like the broadbeach area. Part of the appeal of the hotel is its location and facilities. There were many positives, the rooms were large, very modern and new and well equipped, full kitchen, huge fridge, full laundry etc. If I can sum up the service it is that they seem to have been trained to be 'nice' and not actually know how to give service. Certainly not Five Star service. I noticed when booking through their website that there was some maintenance in some pools, essentially closing them, but this was due to be completed before we arrived. I also called the day before arrival mentioning I knew there was two towers and we are going up there for some swimming and sun, and asked about the pools in each tower and requested to be placed in the one which they said was slightly better. When we arrived we were handed a note from 'body corporate' about maintenance, which we read at the room, and also got to our room to see we didnt have a twin room, which we had requested in the original booking, and they (voluntarily) confirmed when I spoke to them the day before arrival. We went back down to ask for the bed to be changed and they said 'oh you don't need to come down to request that, just give us a call' to which I mentioned we actually had already requested it twice. We also then mentioned that we were disappointed the pool would not be available for half of our stay, and could we move to, or use the other tower's pool. Which they said was not possible. When I mentioned that we called specifically about the pool, and had checked to see an update on the website (which was not there) there was only apologies. They told us we could use the beach, which she then acknowledged had been closed due to high seas lately. We were told there was nothing we they could do, how is this five star service? All we were wanting to do is use one of the major facilities people would want to use in the gold coast. The front desk member said they would speak to the assistant manager and I asked her to call us and tell us what was the response, and we never heard back. The property also promoted Ipad use in the room, and in house movies. The iPad was never mentioned, and the movies did not work until we called to get that fixed, and then our TV system broke down as well. As you can see we probably had a less than great run of luck with certain things, but its times like this the service should make up for it. And here, it was nothing but pleasantries, just being nice is not good service. It would be fair to say we were annoyed during the stay and were then on the look out for other things, and noticed that during housekeeping, things like bedside tables would be left crooked or on weird angles, with some of the linen poorly tucked in. On our next trip we are likely to go to the QT again, who understand and enjoy service.